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Magicmotorsport Reviews 153

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TrustScore 4.5 out of 5

4.7

Technical Service

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Rated 5 out of 5 stars

Ive been using my Flex tool for about 2 years now and in those 2 years ive never had an issue with it. In fact, ive had other shops bring their issues to us and we've been able to recover every single problem so far via Magics tech support. Are they expensive?? A little on the higher side but is it worth it?? Yes, definitely. I have never had problems with their pricing on their equipment considering its all top tier stuff. Will always recommend their tools and i dont think ill ever move away from my Flex tool. I was using a Kessv2 and V3 prior and i havent used them at all since getting my Flex.

Rated 5 out of 5 stars

Very great service, even in the event of a repair. You are helped very quickly and the customer's well-being comes first.
Thanks to Marco from the support team.ice,

Rated 5 out of 5 stars

My problem with the device was solved very quickly after the checks. However, I will have some recommendations. It would be good if you follow your user page on Facebook. When there is a problem, people say its not surprised, they are Flex (lol). Flex has changed a lot since it was first released, but sometimes, many of the old protocols are broken after major updates. I recommend that you take these into consideration. It is a widely used device in our country in terms of price and performance. We love Flex :) It would be great if you can also find a solution for Fiat Linea MJ8-MJ6. After writing, the vehicle does not work or connect. When I connected to a Tata MJ8, communication with the ECU was died. It would be great if we could solve these. I almost forgot. Ford sid208-209. After writing the vehicle it doesn't work, you need to write EPROM and those who don't know this are probably the victims

Rated 5 out of 5 stars

A well deserved 5 stars
A great team available all the time so they can fulfill their customers needs. So happy and grateful for dealing with such professional crew. I wish you guys all the best

Company details

  1. Technical Service
  2. Electronics Company
  3. Software Company
  4. Tuning Automobile

Written by the company

Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.

Contact info

Rated 1 out of 5 stars
Verified

Didn t answer.

Didn t answer.

Date of experience: 17 July 2024

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Reply from Magicmotorsport

Hello,
thank you for taking the time to share your experience. We are sorry to hear that the service was not as you wanted.

We completely understand how frustrating it can be not to receive a timely response. However, we would like to point out that at that moment the chat was offline only for a few minutes and a message informed about this.

We also know that tech support colleagues answered and assisted you after a short time. The satisfaction of our customers is our priority, and we are really sorry to hear your feedback.

We remind you that we are always at your disposal.

We hope we will have the opportunity to restore your trust in our services soon.

Thank you.

Rated 5 out of 5 stars

Great support

Great tools, and support heldesk always at you service to help, or solve problems. Even if you made the problems yourselfs!

Date of experience: 09 July 2024

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Reply from Magicmotorsport


Hi, thank you for the kind words. Supporting our customer base is one of our top priorities. See you soon.

Rated 5 out of 5 stars

Helpdesk team is always wery service minded and helpfull

Today i hade problem with a locked Subaru Denso NG ECU.

Helpdesk team answered me fast after i open a ticket on my case. They find a solution and gave me acsess to special boot protocol and give me good instruction how to connect on board to recover the ecu. Saved my day and gave my happy customer. Thanks alot!!

Date of experience: 05 July 2024

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Reply from Magicmotorsport

Hi Kim, thank you for sharing your review with us. We are always by our customers' side when they have specific needs with our Flex. See you soon.

Rated 5 out of 5 stars
Verified

I renewed my subscription after a 3…

I renewed my subscription after a 3 year delay due to covid. They were very cooperative and understanding. The renewal took just few hours.
The staff are very friendly and knowledgeable.

Date of experience: 17 June 2024

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Reply from Magicmotorsport

Hi, thanks for your POV on our Flex. Reading your words of appreciation for our staff makes us happy. See you soon.

Rated 4 out of 5 stars
Verified

Great but could add new sid 321…

Great but could add new sid 321 protokols and and more motorbike ecus and bench solutions

Date of experience: 17 June 2024

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Reply from Magicmotorsport

Hi, thanks for your POV. As you know, we release new protocols for Flex every two weeks. When we haven't released them, it's only a matter of time. Our goal is always to ensure maximum compatibility.

Rated 5 out of 5 stars
Redirected

i once needed ISN code for Md1 2020…

i once needed ISN code for Md1 2020 BMW, and they was there for it.

keep them your first option, dont waste your time.

cheers to the BEST TEAM

Date of experience: 11 June 2024

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Reply from Magicmotorsport

Thank you very much for your review. We are always available to our customers, even with these very recent ECUs. If you need our technical support for our Flex, do not hesitate to contact us. See you soon

Rated 5 out of 5 stars
Redirected

brilliant tool

brilliant tool, but foremost the tech support i found to be outstanding really quick and helpful highly recommend

Date of experience: 29 May 2024

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Reply from Magicmotorsport

We are glad you took the time to leave your review. Please reach out to us again if you need anything. See you soon!

Rated 5 out of 5 stars
Verified

Excellent device

Excellent device, best in its class!!! And the support has no analogues. The best support. I recommend this company and its product to everyone.

Date of experience: 17 May 2024

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Reply from Magicmotorsport

Thank you very much! We are happy that you wanted to leave your review. Feel free to contact us again for any needs.

Rated 5 out of 5 stars
Redirected

this tool have a profesional support

this tool have a profesional support , that is responsive and understanding of your situation , cant recommand it enough

Date of experience: 06 May 2024

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Reply from Magicmotorsport

Hi, thank you for sharing your experience in this review. See you soon and good luck with our products for mechatronics!

Rated 3 out of 5 stars
Invited

being a master of 9 slaves i dont think…

being a master of 9 slaves i dont think i get the deserved attention or acess to what your tools offer or the slaves .

No logging option available, unless paid for .

i have various tools for logging however being a customer with so many slaves that should be available at no extra cost as for the slaves that would be a big must.

many other tools offer this at no extra cost

Date of experience: 10 April 2024

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Reply from Magicmotorsport

Hello, thank you for sharing your perspective. We are working on a new management panel for the relationship between master and slave, which will facilitate the work of everyone: ours, the masters, and the slaves. See you soon!

Rated 1 out of 5 stars

Very poor service bought the flex tool…

Very poor service bought the flex tool made account now saying my user account is locked

Date of experience: 04 February 2023

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Reply from Magicmotorsport


Hello, we provide support to all our customers through our technical support, with average response times of 2 minutes. Write to us, and we will definitely be able to assist you.

Rated 5 out of 5 stars
Verified

5 stars

5 stars, great tools need great support, and every time i contact support i get a answhere.

i have manny orginal tools like avdi, dp4, mdp100, magic motorsport is the best

Date of experience: 26 December 2021

Rated 5 out of 5 stars
Verified

Great

Great it's good Service and well done

Date of experience: 07 October 2021

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Reply from Magicmotorsport

Thank you very much Sir, Always at your service!

Rated 2 out of 5 stars
Invited

Never received a positive answer to my…

Never received a positive answer to my question, still not sure if cloning the ecu was done properly or not. Car is still down.

Date of experience: 09 February 2021

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Reply from Magicmotorsport

Hi there Sir,

Thank you for your feedback,

We are trying to offer the best support we can, on your tickets they were asking some additional questions that have not been answered, that's why the issue did not get sorted, feel free to open another ticket and your problem will be solved.

Have a lovely day

Rated 4 out of 5 stars
Invited

The tool is great and the support is…

The tool is great and the support is great too. I would like to see more trucks, Motorbikes and older cars protocols. One thing is, according to my Master, that Slave could ask for a Ori file directly without asking the Master (when needed), may be would be correct only to inform Him/Her.
Overall great and reliable tool and support.

Regards

Antonio Romanelli

Date of experience: 08 January 2021

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Reply from Magicmotorsport

Dear Antonio,
Thank you for your feedback about our product and services.
As a worldwide company in the chip tuning field, we are always looking forward to expanding our business and to improve the quality of our tools. For this reason, the feedbacks that we receive from our customers are really appreciated.
However, we would like to take advantage of this post in order to tell you that we are already working in developing new solutions for other types of vehicles such as motorbikes but also trucks, boats and much more. They will surely be available in the future.
For what concerns the issue related to the request of original file from Slave user, our policy does not allow us to provide original files to any of our Slave customers, in fact they must contact their Master of reference in order to obtain an original file. If you have experienced this issue, we would really appreciate if you could contact us by chat at www.magicmotorsport.com in order to allow us to understand if there has been any mistake from our side and to make sure that it will not happen again in the future.
Thanks again for your support and cooperation.
Best regards.

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