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Amazing service, ignore any bad reviews! I contacted motor claims after being rear ended and was offered a terrible deal from the third party's insurance. Andy was incredibly helpful throughout and the whole process was smooth and streamlined. I was much better of going through motor claims and would recommend them to anyone.
Joe
CC/26778
Called this company, explained the situation and the rude phone operative claimed "we are at fault, cant help" without any details of the accident. Rude and not interested in our buisnes, had no detail of accident which has previously been aggreed by other part it is her fault, no disputes.
Phone manner horrific.
Absolutely amazing service from CC Response, and I cannot recommend Andy enough! From the moment I contacted him, he took on my case immediately and saw it through from start to finish. As someone who had never been in an accident before, I was overwhelmed by the situation, but Andy's assistance took all the stress out of it. He was extremely helpful, always available for questions, and communicated with me regularly—he always called when he said he would. His honesty and clear explanations helped me understand everything every step of the way. I honestly don’t think I could have navigated this without him. If you're looking for someone reliable, communicative, and genuinely dedicated to helping, Andy at CC Response is the person to trust!
Additionally, the rest of CC Response team were brilliant and picked up my case when Andy was not available.
Thank you all very much!
(Craig Smith, Reference Number: CC/26211)
Andy and the team were absolutely brilliant right from the start. Explaining the process, answering my questions and dealing with the claim very quickly despite the Christmas holidays. It was a relief to hand over the claim and not worry about it. Thank you guys for all your hard work 😊 cc/26485
Accident Management & Accident Aftercare Services
Call handling and rapid response and customer service care over all brilliant
Date of experience: 15 April 2024
Very reliable service. I had my damage fixed to perfection and the team were really accommodating throughout the whole process.
Date of experience: 16 August 2023
Highly recommend Motor claims line!
Natasha dealt with my claim and was extremely helpful and understanding. I’ve never had an accident with a vehicle before, so had no idea what the process was going to be. But I was told a detailed step by step process from beginning to end. Any questions I had were answered straight away. I will 100% be recommending Motor claims line! Thank you all!
Date of experience: 04 March 2024
Really helpful and fast to respond! Couldn’t fault them.
Date of experience: 21 March 2024
My car was hit by the local recycling truck, after 5 weeks of trying to get hold of their insurance company with no luck, I checked on line and found motor claims line, made the call and spoke with Natasha, my problem was handled quickly and efficiently, I’m not sure where I would have been without Natasha and the team there, they were superb from beginning to end, highly recommend them.
Date of experience: 11 March 2024
They was quick and very helpful with all the steps that i needed to do and kept me updated in the process. Very happy with the everyone ive spoken to.
Date of experience: 06 March 2024
Somebody hit my car and as I was only third party, fire and theft, my insurance company weren't very helpful. Someone suggested motor claims line and although it's been a stressful couple of weeks, Andy and the team have been great.
All my questions have been answered in a way I understand and I've been happy with the result.
Date of experience: 05 March 2024
Natasha
a super star lady She's so helpful. She help me SO much!!
thank you so much Natasha
for your kindness and patient
sandra
Date of experience: 13 March 2024
My claim CC/19248 was dealt with fast and effectively. Since the day of my accident I have been in a courtesy car even before my car got taken in and I have experience being totally comfortable at all times. Natasha, contacted me and was very willing to help and support me every step of the way. I am very grateful for everything and the company lived up to every expectation and more. Thanks again to the team and I will definitely be recommending your services to my family and friends.
Date of experience: 27 February 2024
After my car was involved in an accident that wasn't my fault I was so stressed and didn't know what to do. Thankfully Andy at Motor Claims was there to give me advice and help every step of the way. The whole team made the process so easy and calmed me down a lot! They were very efficient in dealing with my claim and got me exactly the outcome I was hoping for. Can't recommend them enough!
Date of experience: 26 February 2024
Motor Claims have been very communicative, helpful and handy. My 5 star goes to Natasha for her positve energy handling my case. Thank you
Date of experience: 05 February 2024
Thank you so much to Natasha for helping me. I had my first ever accident which was non fault, I had no idea what to do. She was so quick in organising and getting everything sorted for me. She talked me through everything that was going to happen! Hopefully I don’t have to do this again but if I do I know where I’ll be going and who to ask for. Thank you so much.
Date of experience: 01 February 2024
Andy and the team were fantastic after an accident that wasn't my fault. They sorted out a hire car and dealt with the 3rd party insurance as they refused to accept liability. Would definitely recommend Motor Claims Line to anyone after an accident. Thanks Andy and the team.
Date of experience: 12 January 2024
Just an amazing team work,I can not thank enough, especially to Andy who was dealing with the case.Well done for the wonderful work ,helping people like me
Date of experience: 30 January 2024
The guys over at motor claims line are first class. I was involved in a crash and found the insurance a bit cumbersome but they were recommended to me and they dealt with everything. Andy was the guy who took care of me throughout. He was efficient, understanding and he got the job done, updating me along the way. Couldn't be happier with how it all went. Thanks, Andy!
Date of experience: 29 December 2023
Absolutely great fast sevice thank you very much
Date of experience: 22 December 2023
I recently had an exceptional experience with Motor Claims Line and I feel compelled to share it. After an unfortunate incident where a person hit my car and ran off, but luckily left their car their for me to get the details, it wrote my car off totally. The process was incredibly stressful until my husband found Motor Claims Line.
Giving them a try was one of the best decisions I've made. From the moment I got in touch with them, the service was nothing short of amazing. They offered a courtesy car but i had just brought a new car and was looking to sell my old one, so i didn't need one, they they said they would still be able to help me.
Although the claim settlement with the third party's insurance took a while, due to the company the other party insurance was with, they kept me updated and was extremely helpful and honest when i called in.
In the end, not only did I receive a higher value for my car compared to what i was going to sell for, but it was stress free using them.
Motor Claims Line managed my claim process exceptionally, far beyond what I could have ever imagined.
I highly recommend their services to anyone in need of accident management and aftercare. A well-deserved 5 stars!
Date of experience: 16 January 2024
Chris was the best my insurance company didn’t want to help me so I called them and they sorted everything had a hire van the next day really helped and professionally good �
Date of experience: 22 December 2023
I recently had an exceptional experience with Motor Claims Line and I feel compelled to share it. After an unfortunate incident where a drunk driver hit my car, I was initially dealing with my own insurance company. The process was incredibly stressful; they undervalued my car, didn't provide a courtesy car, and were going to reduce my no-claim bonus, which would have increased my insurance premium the following year.
In my search for a better solution, I found Motor Claims Line, highly rated on Trustpilot. Deciding to give them a try was one of the best decisions I've made. From the moment I got in touch with them, the service was nothing short of amazing. They provided a courtesy car on the same afternoon I contacted them, which was a huge relief.
Although the claim settlement with the third party's insurance took a month, mainly due to the Christmas period holidays, I had the courtesy vehicle for the entire duration. In the end, not only did I receive a higher value for my car compared to what my insurance had offered, but it also didn’t affect my no-claim bonus since I didn’t have to claim under my own policy. This means my insurance premium for the upcoming year will remain low.
Motor Claims Line managed my entire claim process exceptionally well, far beyond what I could have ever imagined. Their professionalism, efficiency, and the ease with which they handled everything made a difficult situation much less stressful. I highly recommend their services to anyone in need of accident management and aftercare. A well-deserved 5 stars!
Date of experience: 10 January 2024
Fantastic company would definitely recommend. Fast friendly efficient service. Got a hire car the same day as the accident and claim sorted with no hassles.
Claim ref CC/18215
Date of experience: 10 January 2024
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