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I have now ordered twice from Urban Jungle . Their website is great. Their choice of plants (including some that are hard to find) is superb. The quality is excellent , likewise the packaging and customer service. I see no reason to order elsewhere except for categories of plant they don't stock.
Clear fair pricing is great and automatic rolling renewal makes it easy to keep track of . Also getting an email every month advising when payment will be taken is a great idea.
Got a good quote a year ago, and purchased house insurance, with no fuss. They kept in touch throughout the year, also notified me that I was on an automatic renewal, so that I could cancel if need be, but didn't need to, as they gave me a quote for the same price as last year, despite most insurance policies, going up the past 12 months.
Setting up my contents insurance was quick and easy. The documents I received for setting up my insurance were emailed straight away. I am very pleased with the competitive price and the reason I went with them was because I saw their Trustpilot review status.
We make insurance that’s fair to you, your wallet, and the planet. So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK. We’re a certified B Corp, committed to building our business ethically and caring for our customers, team and the environment.
Written by the company
Brixton Road 1-3, SW9 6DE, London, United Kingdom
Date of experience: 28 December 2024
Clear fair pricing is great and automatic rolling renewal makes it easy to keep track of . Also getting an email every month advising when payment will be taken is a great idea.
Date of experience: 28 December 2024
I have now ordered twice from Urban Jungle . Their website is great. Their choice of plants (including some that are hard to find) is superb. The quality is excellent , likewise the packaging and customer service. I see no reason to order elsewhere except for categories of plant they don't stock.
Date of experience: 18 December 2024
Date of experience: 26 December 2024
Very easy and straight forward no stupid questions like many other companies.
Date of experience: 26 December 2024
Date of experience: 25 December 2024
Total con, took out cover for appliance insurance just to be told it does not cover for faulty appliance, absolute joke, so what they want us pay premium for ? madness
Date of experience: 24 December 2024
Reply from Urban Jungle
Hi Manish,
Thank you for taking the time to leave a review, I'm sorry that you are unhappy with your experience with Urban Jungle.
Every insurance policy, whether with us or another company, will have specific terms and conditions that apply to the cover. There will also be some situations that can’t be covered by the policy, which are clearly outlined in your policy document.
We make this information available to all customers in the sample policy documents on our website and the checkout page of our quote process so everyone can review the details of their cover before deciding to purchase the policy. After buying a policy, customers can find their policy documents in the 'My Account' section of the website.
We also have a 14-day cooling period when customers take out a policy with us in case customers want to shop around and consider if we’re the best insurance provider for their circumstances.
Please get in touch with our support team at support@myurbanjungle.zendesk.com if you would like help understanding the wording of our policies and the cover we offer or if there is anything else we can help with.
Best,
Matt
Date of experience: 23 December 2024
I've not had to use the insurance as I've never made a claim on household insurance in my life, but it's nice to know it's there should I need it.
Date of experience: 23 December 2024
They have enabled us to have the peace of mind of having our contents insured at an affordable cost. Thank you
Date of experience: 23 December 2024
Best value for insurance there is.....end of discussion.
Date of experience: 22 December 2024
Excellent customer service,very good and making things less stressful when having a claim.
Date of experience: 22 December 2024
Got a good quote a year ago, and purchased house insurance, with no fuss. They kept in touch throughout the year, also notified me that I was on an automatic renewal, so that I could cancel if need be, but didn't need to, as they gave me a quote for the same price as last year, despite most insurance policies, going up the past 12 months.
Date of experience: 22 December 2024
I had trouble with the final part of the web page when filling my details in.There was part of the form missing and I had to keep going back to get the full page.
Date of experience: 20 December 2024
Very good all round insurance and easy to follow links
Date of experience: 20 December 2024
My expensive tv got knocked over by the kids and it wasn't able to be repaired, urban jungle give me the option to replace the tv or a cash settlement. Thank you very much and I highly recommend them.
Date of experience: 09 October 2024
Very easy to set up and affordable
Date of experience: 19 December 2024
Setting up my contents insurance was quick and easy. The documents I received for setting up my insurance were emailed straight away. I am very pleased with the competitive price and the reason I went with them was because I saw their Trustpilot review status.
Date of experience: 18 December 2024
Excellent efficient & value for money
Date of experience: 18 December 2024
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