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I have now ordered twice from Urban Jungle . Their website is great. Their choice of plants (including some that are hard to find) is superb. The quality is excellent , likewise the packaging and customer service. I see no reason to order elsewhere except for categories of plant they don't stock.
Clear fair pricing is great and automatic rolling renewal makes it easy to keep track of . Also getting an email every month advising when payment will be taken is a great idea.
CHEAPEST ON OFFER GOT THROUGH CONFUSED SO BAGGED A £20.00 SAINSBURYS GIFT CARD ASWELL. SO SAVED £23.00 ON MY MY RENEWAL PRICE
Got a good quote a year ago, and purchased house insurance, with no fuss. They kept in touch throughout the year, also notified me that I was on an automatic renewal, so that I could cancel if need be, but didn't need to, as they gave me a quote for the same price as last year, despite most insurance policies, going up the past 12 months.
We make insurance that’s fair to you, your wallet, and the planet. So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK. We’re a certified B Corp, committed to building our business ethically and caring for our customers, team and the environment.
Written by the company
Brixton Road 1-3, SW9 6DE, London, United Kingdom
Setting up my contents insurance was quick and easy. The documents I received for setting up my insurance were emailed straight away. I am very pleased with the competitive price and the reason I went with them was because I saw their Trustpilot review status.
Date of experience: 18 December 2024
Excellent efficient & value for money
Date of experience: 18 December 2024
Easy to assess and understand the process.
Date of experience: 16 December 2024
Haven't had to make a claim, but otherwise this has been a straightforward company to deal with, with shared values, Simple to sign up.
Date of experience: 15 December 2024
Date of experience: 15 December 2024
Date of experience: 14 December 2024
You give me no hassle, a good price and peace of mind. Thank you.
Date of experience: 14 December 2024
Broke my phone and went through the insurance process. All pretty straightforward and a few weeks later it's all sorted in the way I expected from the policy details I read when I took out the insurance. Paid my excess and they paid the rest. Really appreciate it all
Date of experience: 13 December 2024
Easy and simple contents insurance. Very easy to sign up with fair monthly pricing and cover.
Date of experience: 13 December 2024
Great service & so easy to get a quote. Highly recommend this company.
Date of experience: 13 December 2024
My question regarding Public Liability was expertly answered by Charlie in Customer Support. For me this confirms that you are a company who knows what they are doing and can deal with customers in a clear and concise fashion.
Other insurers do not include Public Liability or seem confused whether their company includes it or not!
Date of experience: 12 December 2024
Fair price and easy to set up. Great !!!
Date of experience: 04 December 2024
Took out a policy 11 months ago and never needed urban Jungle. When I did need them and 8 calls later all I received were 8 hung up calls asking to go to their website. POOR POOR POOR.
They then had the cheek to increase next years premium by a whopping 35%!!! which arrived in todays post.
Direct Debit now cancelled.
Another company that rakes the money in and gives nothing back in return. No human contact, no help, a totally online automated service offering zero customer service.
Date of experience: 12 December 2024
Reply from Urban Jungle
Hi Chris,
Thanks for taking the time to leave a review - I’m sorry that you’re unhappy with your experience with Urban Jungle.
Every year we review our prices to ensure that they’re fair for all of our customers. This means our prices can change for a number of reasons, including increases in costs to service claims, inflation, or other updated information we have (for example, if your postcode has an increased flood risk).
The price of cover, despite no changes to your personal circumstances or any claims activity on the policy, may increase. We will always let you know with plenty of notice and you’ll never pay more for your policy than a new customer with the same cover.
We can’t find the details regarding any previous contact you’ve mentioned in this review, but if you have an ongoing problem you’d like us to take a look into, please get in touch with us. Our customer support team is available to help through live chat Monday to Friday, from 9 am - 5 pm. You can email us at support@myurbanjungle.zendesk.com or use our online contact form 24/7, and we’ll get back to you as soon as possible.
Best,
Fiona
So easy and straightforward, great website and product.
Thanks.
Date of experience: 11 December 2024
I have used Urban Jungle for a year now and have found them very reasonable with their prices so I have continued to stay with them.
Date of experience: 12 December 2024
Date of experience: 11 December 2024
Very competitive prices for home content insurance
Date of experience: 09 December 2024
I have been calling for 2 days for home emergency cover. I pay for it already with my buildings and contents and the boiler is covered, however they do not answer at 9am in the morning nor do they answer as they say "24/7" so what is the point of their home emergency cover? We have had no heating for 2 days and they are not available to answer calls or emails. This is the worst customer service, their calls just end up going to voicemail. I am extremely unsatisfied.
Date of experience: 11 December 2024
Reply from Urban Jungle
Hi Mahim,
Thanks for taking the time to leave a review and I’m sorry to hear that you’re unhappy with your claims experience.
We work closely with our claims handlers to ensure they are providing the best experience for our customers. This doesn’t sound like the service we would expect and we will be investigating this with the claims team.
It’s important to note that we have different numbers depending on our customer needs. Our customer support line is open 9am to 5pm Monday to Friday to help with any policy queries. If you have the Home Emergency add-on, the Home Emergency line is open 24/7 and you will find the contact number in your policy documents.
As mentioned, we’ll be looking into this further but please email us at support@myurbanjungle.zendesk.com if you need any help.
Best wishes,
Jamie
Avoid at all costs.
We have an ongoing claim that has been going on since April. Communication is appalling.
Date of experience: 10 December 2024
Reply from Urban Jungle
Hi Tara,
Thanks for taking the time to leave a review and I’m sorry you’re unhappy with your claims experience.
To progress any claim, the claims handlers will collect and review evidence on an individual basis about the claim event and your items and/or property. Depending on the complexity and circumstances of the claim, some claims may then require more investigation and take longer to reach a solution.
If you have any feedback for the claims team then you can share this directly with the claims handler working on your claim.
We take feedback seriously and we work closely with our expert claims teams to make sure our customers have a great claims experience, so please email us at support@myurbanjungle.zendesk.com if there is anything you’d like us to look into.
Best wishes,
Fiona
I am currently on day 11 of no hot water in the middle of winter because I am stuck in a hellish cycle of calling urban jungle, then calling the contractor. The only person chasing anyone up seems to be us, there's no urgency or proactivity whatsoever from Urban Jungle. It's incredibly frustrating, this is the exact reason you get insurance – to help with emergencies like a boiler breaking down. This should be their bread and butter, but somehow it's the most tedious process. It feels like they're just waiting for us to give up and pay for it ourselves. It's annoying because their marketing makes it seem like they're cool and modern and fast, but that's total nonsense. They're just as bad as everyone else. Disappointing.
UPDATE: It is now two days later, and it will be another 3 days until they say my issue will be fixed. I have a very common boiler type, and a single part missing. Make of this what you will. But if I could go back in time - I'd pick someone else.
Date of experience: 10 December 2024
Reply from Urban Jungle
Hi Alex,
Thanks for taking the time to leave a review and I’m sorry to hear that you’re unhappy about your claims experience. I can see that you’ve left the same review on Google, so I have copied my response here.
To progress any claim, the claims handlers will collect and review evidence on an individual basis about the claim event and your items and/or property. Depending on the complexity and circumstances of the claim, some claims may then require more investigation and take longer to reach a solution.
However, this doesn’t sound like the experience we’d expect for our customers. We take feedback seriously and work closely with our expert claims teams to ensure that they are following the correct processes and handling claims in line with our expectations.
We are currently looking into your claim with the claims handlers and will make sure they address the issues you have raised and that they get in touch with you with an update on your claim as soon as possible.
Please email us at support@myurbanjungle.zendesk.com if there’s anything else we can help with.
Best wishes,
Fiona
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