Quick and easy to get a quote, and quick and easy to take out policy. I was looking for simple and affordable, basic home contents cover and I found it with Urban Jungle.
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Making a claim with them is a massive hassle.
Claimed for a television that was damaged during a revamp of the sitting room, still not settled 2 weeks later.
Tried to send an engineer from Glasgow to Orkney (boat or plane needed)
Passed around 3 different departments, ended up cancelling my claim (and my insurance with them) and buying a 2nd hand TV.
It's almost like the make the claims process as difficult as possible to avoid having to pay out!
Honest straight forward insurance.My last company thumped up the policy a whopping 90%.Wondered why I am leaving them.To many operate like this.Once they have got you on there books then up the prices.
Really fast to give quote and purchasing my policy was so easy all done online. Straight forward and simple process
Company details
Written by the company
We make insurance that’s fair to you, your wallet, and the planet. So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK. We’re a certified B Corp, committed to building our business ethically and caring for our customers, team and the environment.
Urban Jungle
Written by the company
- Finally, fair home insurance.
- Discover faff-free, flexible home insurance with no hidden fees. Ever. We're a certified B Corp.
Contact info
Brixton Road 1-3, SW9 6DE, London, United Kingdom
- 0800 808 5847
- hello@myurbanjungle.com
- myurbanjungle.com
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Excellent easy cheaper
Date of experience: 06 January 2025
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Ease of use and quick process
Date of experience: 06 January 2025
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Very fast process and covered…
Very fast process and covered everything I needed
Date of experience: 06 January 2025
Good website
the website was easy to use,policy suited my needs with lower excess than most
Date of experience: 06 January 2025
Although accepted, a very slow and informationless claim.
Very slow once making a claim and no contact information provided during the claim process as it goes through a separate entity.
The claim went through okay, so no complaints there, but it did take almost two months for it to get to a replacement item. Also my monthly fee went up 50% right after.
Date of experience: 16 October 2024
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Great easy to use
Great easy to use
Very competitive and easy to read cover details
Date of experience: 05 January 2025
Dont do d/debits
Date of experience: 05 January 2025
Reply from Urban Jungle
Hi Maria,
Thanks for taking the time to leave a review - I’m sorry to hear you’re unhappy about your experience with Urban Jungle.
We do accept direct debit as a payment method, but this is only for our monthly contents policies. Direct debit currently is not available as a payment method for all other policies.
It’s also worth noting that if you have an Urban Jungle Contents Policy and you need to change the way you pay for your policy, you’ll need to cancel your current policy and take out a new one.
Our customer support team is available to help through live chat Monday - Friday, 9-5. You can also email us at support@myurbanjungle.zendesk.com or use our online contact form 24/7.
Best wishes,
Matt
ASKED THE CORRECT QUESTIONS
ASKED THE CORRECT QUESTIONS , HAPPY WITH COST
Date of experience: 05 January 2025
Invited
Great prices and service
Date of experience: 05 January 2025
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so easy to answer the questions.
so easy to answer the questions.
Date of experience: 04 January 2025
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Seems to be easy and straight forward.
Seems to be easy and straight forward.
Obviously have not claimed yet (and don't intend to) so cannot test this service.
Like what I see so far.
Date of experience: 05 January 2025
I'm reading reviews and the silly…
I'm reading reviews and the silly people below rating 5 stars based on irrelevant nonsense is mindblowing. Unless you've had to make a claim, what good is the trifle about the website and price?
Now that that's off my chest, I had a burglary back in November. I contacted them, and it's been back and forth nonstop since then. Every time I call for a follow-up, they tell me I need to provide something new. When I do, they move the goalpost and need something else. How efficiently they handle claims in times of hardship is a good measure of assessing the value of the company, and in my case, they have failed miserably.
My laptop was stolen, among other things, and despite providing original receipts for the items, they asked me for pictures....A. Why do you need pictures to prove ownership when you have a receipt? B. Who has pictures of their laptop 😂😂. It's literally a racket to frustrate and avoid paying. My next step is to complain to the Obudsman.
Date of experience: 03 January 2025
Reply from Urban Jungle
Hi,
Thanks for taking the time to leave a review and I’m sorry to hear that something has gone wrong and you’re unhappy with your claims experience.
To progress any claim, the claims handlers will collect and review evidence on an individual basis about the claim event and your items and/or property. We don’t handle the claims process ourselves, so can only direct you to the claims handlers for the most up-to-date information.
Depending on the complexity and circumstances of the claim, some claims may then require more evidence and investigation, taking longer to reach a solution.
We take feedback seriously and work closely with our claims teams to make sure our customers have a great claims experience, so please email us at support@myurbanjungle.zendesk.com so we can look into this for you.
Best wishes,
Ria
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Keeping quotes as low as possible
Keeping quotes as low as possible
Date of experience: 04 January 2025
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Everything was set out to be easily…
Everything was set out to be easily understood. I found this helpful. Being 82 I found it most helpful.
Date of experience: 03 January 2025
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How quickly they help me with my quote…
How quickly they help me with my quote and how great value it was
Date of experience: 03 January 2025
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Best Affordable Cover
Quick, easy and affordable cover. It is called EASY LIFE.
Date of experience: 03 January 2025
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Excellent Cover at an Excellent Price
Found Urban Jungle on the insurance broker CompareTheMarket.com. I received the best quite and best cover (includes accidental damage). The online process was fast and effective too. I highly recommend Urban Jungle to anyone wanting home insurance.
Date of experience: 03 January 2025
Best Quote, with Best Cover
Excellent access via the Comparethemarket.com insurance broker. Best quote, best package and effective fast process. I highly recommend Urban Jungle Home Insurance.
Date of experience: 03 January 2025
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