It was an emergency about a phishing situation and I was calmly guided towards a best solution. A new card was efficiently sent after 2 working days even though it was announced to take more days.
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Very good and effective Bank. Super fast and easy to use. And serious because it is owns a german bank license.
I have been with N26 since 2019 and I will never leave. They value their customers, their support team is the absolute greatest of the greatest. They have always helped whenever I had a problem. I can respect this so much, because good service is rare these days. At the end of the day, you can wholeheartedly trust and rely on these people and for me that is the most important aspect of a bank. Which is why you should choose N26!
If you want to lose money, N26 is a very suitable place. They canceled my account without any warning and stole a considerable amount of euros. Along with the money, they also stole my personal information: account balances, statements of transactions, etc. I had been a customer for eight years, and everything was fine. But now they disconnected my account access, and they don’t respond to emails.
Be cautious, as N26 seems to be afraid of violating just German rights. They don't care about customers from other countries. But we’ve seen this kind of attitude before in 1939, and we all know how that ended.
I’ve sent the documents to lawyers because I see that I will not recover the stolen money without going to court.
Company details
Written by the company
N26 exists to make your life easier. Stay on top of your finances and make the most of your money with real-time banking and innovative features—all with just a few taps on your smartphone. Open your bank account in less than 8 minutes! Easy, secure, 100% mobile.
Contact info
Voltairestraße 8,, 10179, Berlin, Germany
- +49 30 364 286 880
- support@n26.com
- n26.com
Poor safety
I had my n26 card cloned during a trip abroad. I made a complaint to n26 about and contacted them multiple times, but they just ignore me.
Date of experience: 14 January 2025
Aware N26 if you don't want to lose money
If you want to lose money, N26 is a very suitable place. They canceled my account without any warning and stole a considerable amount of euros. Along with the money, they also stole my personal information: account balances, statements of transactions, etc. I had been a customer for eight years, and everything was fine. But now they disconnected my account access, and they don’t respond to emails.
Be cautious, as N26 seems to be afraid of violating just German rights. They don't care about customers from other countries. But we’ve seen this kind of attitude before in 1939, and we all know how that ended.
I’ve sent the documents to lawyers because I see that I will not recover the stolen money without going to court.
Date of experience: 04 February 2025
Reply from N26
Hey Egidijus!
Thank you for the review.
We're glad to hear you had 8 years of happy banking with us, but what is this reference to 1939?
As a licensed bank, we carry out checks on customers' accounts.
We sincerely apologize for the inconvenience this has caused you.
We understand your query and the concerns you may have about your account status. We're unable to provide detailed information and support through this medium.
We'll continue this correspondence via your registered email address in due course.
You can read more here:
https://support.n26.com/en-es/account-and-personal-details/miscellaneous/limited-access-account-blocked-closed-contact-n26
Best Regards,
Your N26 support Team
very bad experience
I had a very bad experience, as I created a personal account successfully and right before using it, I reached out to the support team asking if I can use the account for my Sole proprietorship(Einzelunternehmen), which is normal and accepted in N26, but they informed me that I have first to close this account and open a new account as business. So, I trusted them and did so.
However, after providing all the needed information, they rejected my account and said that I cannot use N26! How come?! I already had an account, and I only closed it because I was advised to do so by their support. Totally not professional and not recommended!
Date of experience: 24 January 2025
Friendly customer
Friendly customer, helpful and constructive. Thanks for the support
Date of experience: 03 February 2025
Dear N26 Complaints Team,
Dear N26 Complaints Team,
I am writing to formally lodge a complaint regarding the freezing of my N26 account Name: ABDESLAM TABARANI
IBAN: FR80 2043 3026 26N2 6607 7765 414
BIC: NTSBFRM1XXX for more than 2 months, despite my repeated attempts to resolve the issue.
My account was unexpectedly frozen on 8/12/2024, and since then, I have been unable to access my funds, which I urgently need for essential expenses. Despite multiple inquiries via chat and email, I keep receiving the same response that my case is “under review,” without any clear resolution or timeframe.
I kindly request:
1. A clear explanation of why my account is frozen.
2. The exact steps required to resolve this issue.
3. An estimated timeframe for the resolution.
4. If my account cannot be restored immediately, I request a way to withdraw my funds while the review is ongoing.
As a customer, I find the lack of transparency and indefinite delays unacceptable. If I do not receive a proper resolution within 5 days I will be left with no choice but to escalate my complaint to BaFin (Federal Financial Supervisory Authority) and relevant consumer protection agencies.
I hope for a swift resolution to this matter and look forward to your urgent response.
Best regards,
Abdeslam tabarani
+971 54 266 8265
Date of experience: 11 December 2024
Reply from N26
Hey Abdeslam Tabarani,
Thank you for taking the time to leave a review.
Following European banking regulations, N26 must perform compliance checks on our customers' accounts.
As a regulated institution, we check our customer accounts are kept safe and secure.
On occasion, these compliance checks will indicate that we must terminate our business relationship with you. We apologize for any disappointment.
You can learn more about why accounts may be blocked or closed here: https://support.n26.com/en-es/account-and-personal-details/miscellaneous/limited-access-account-blocked-closed-contact-n26
Best Regards,
Your N26 support Team
My card keeps getting blocked
My card keeps getting blocked! Customer service got back but then it gets blocked again
Date of experience: 30 January 2025
Hold my money for long time
First several transfers all went good but then they locked my money asking documents and quesitons. After providing the detailed information they asked even more things and then after providing literally everytihng I could - my business income, registration documents, source of funds, invoices from the company I was paying to, they simply closed my account without any explanation saying "It is currently not possible to withdraw or transfer the remaining balance on your N26 account."
Highly not recocmended.
Date of experience: 31 January 2025
Reply from N26
Hey,
Thank you for taking the time to leave a review.
Following European banking regulations, N26 must perform compliance checks on our customers' accounts.
As a regulated institution, we check our customer accounts are kept safe and secure.
On occasion, these compliance checks will indicate that we must terminate our business relationship with you. We apologize for any disappointment.
You can learn more about why accounts may be blocked or closed here: https://support.n26.com/en-es/account-and-personal-details/miscellaneous/limited-access-account-blocked-closed-contact-n26
Best Regards,
Your N26 Support Team
NEVER NEVER NEVER use N26
NEVER NEVER NEVER use N26. Their App is the biggest trash you can imagine. I am Metal Client with them and have issues with my Account. It is literally impossible for me to reach their Support. I am trying for more than 3 days now.
Their Live Chat is not working.
The Priority Support Hotline is only refering me to the Live Chat.
I am paying more than 200€ a year for premium benefits like priority support and it is absolute trash.
Definetly dont signup with them! Worst experience ever!
Date of experience: 03 February 2025
Reply from N26
Hey Daniel,
We’re sorry to hear that you’re experiencing difficulties reaching us. You can minimize the chat, and once a specialist responds, you’ll receive a notification on your phone. Please rest assured that, despite any delays, you'll be connected to one of our specialists as soon as possible.
Best regards,
N26 Team
STAY AWAY FROM THIS SCAM
STAY AWAY FROM THIS SCAM.
3 months ago they closed down my account without a warning, I sent all the required documents to get my money back - nothing, nada, zero response.
I'm contacting local authorities in my home country and in Germany and if that doesn't help, I'm going to the Berlin office myself
Date of experience: 27 November 2024
Reply from N26
Hey,
Thank you for taking the time to leave a review.
Following European banking regulations, N26 must perform compliance checks on our customers' accounts.
As a regulated institution, we check our customer accounts are kept safe and secure.
On occasion, these compliance checks will indicate that we must terminate our business relationship with you. We apologize for any disappointment.
You can learn more about why accounts may be blocked or closed here: https://support.n26.com/en-es/account-and-personal-details/miscellaneous/limited-access-account-blocked-closed-contact-n26
Best Regards,
Your N26 Support Team
Make it possible that you can log in…
Make it possible that you can log in and time without Connection to phone !
Date of experience: 01 February 2025
Reply from N26
Hey Konstantin,
Thanks for your feedback.
As a mobile bank, the only possible way to access your account is from your paired device or authorizing your login from your paired device, or from your registered phone number.
If you are having issues to accessing your account, feel free to reach out to us and we'll be happy to help.
We're available on X (Twitter) and Instagram via @N26 and on the N26DACH, N26IT, N26FR, or N26ES Facebook Pages.
Best regards,
Bella - N26 Support Team.
Worst bank ever
Worst bank ever. You get what you pay for: when you pay peanuts, you get monkeys.
Date of experience: 01 February 2025
Reply from N26
Hey,
Thank you for taking the time to leave a review.
Following European banking regulations, N26 must perform compliance checks on our customers' accounts.
As a regulated institution, we check our customer accounts are kept safe and secure.
On occasion, these compliance checks will indicate that we must terminate our business relationship with you. We apologize for any disappointment.
You can learn more about why accounts may be blocked or closed here: https://support.n26.com/en-es/account-and-personal-details/miscellaneous/limited-access-account-blocked-closed-contact-n26
Best Regards,
Your N26 Support Team
Stay away from this garbage
Stay away from this garbage! Most positive reviews on here are bots (NOT REAL). I was with this financial institution for over 3 years and they just randomly decided to close my account and haven’t refunded me my money either. I wish I had done more research before opening an account with them.
Date of experience: 01 February 2025
A brutal and experience-less company
A brutal and experience-less company. They refused to provide me with an account without giving any concrete and convincing reasons, only ambiguous replies, “according to the law”, “according to the terms and conditions” and other bullshit.
Date of experience: 20 January 2025
Reply from N26
Hey,
Thank you for your interest in signing up with us - we sincerely appreciate your interest.
As a licensed mobile bank, we're obliged to verify the identity of all potential customers.
We aren't always able to provide further information around rejections.
We hope that, in the future, when the necessary conditions align, we can provide you with an account.
Best Regards,
Your N26 Support Team
I have had major issues with payments
I have had major issues with payments. Customer service is impossible to get hold of. When I do they tell me things are working fine and do not take the issue at all seriously.
As a result I have been unable to pay rent for the past two months.
Date of experience: 30 January 2025
Dont ever use this application
I must warn every single user of N26, that this is a complete scam company. I have for over a month tried to get my money back, after they suddenly closed down my account and lacks response. Provided source of funds, provided all the documents that was required. One month later, still no progress, even though i have provided them with my IBAN, proof of account ownership and all the necessary docuemnts, nothing have happened. I filed a complaint, which they have not resolved within the provided 15 working days, did not even get a response. I have been in contact with Bafin to flie a complaint case with a laywer in order to be able to get a response and my money back. N26 support is completely useless, which bafin also mentioned, that a lot of complaints have been reported lately, they simply closing down chats and will not reply to anything you asking except with a automated response. Im 65 years old, and this have been nothing but a extremely painful situation and the amount of money they are withholding is 32 000 Euro. I hope to they will get punished in the same way as they distressing me mentaly.
Date of experience: 27 December 2024
Reply from N26
Hey,
Thank you for taking the time to leave a review.
As a licensed bank, we carry out checks on customers' accounts.
We sincerely apologize for the inconvenience this has caused you.
We understand your query and the concerns you may have about your account status. We're unable to provide detailed information and support through this medium.
We'll continue this correspondence via your registered email address in due course.
You can read more here:
https://support.n26.com/en-es/account-and-personal-details/miscellaneous/limited-access-account-blocked-closed-contact-n26
Best Regards,
Your N26 support Team
Not helpful when you expect their support
I would advise against choosing this bank. I have been a client of N26 since October 2018, and for the most part, I was satisfied with their services. At one point, I upgraded to the Smart plan (the lowest tier after free membership) and enjoyed a few benefits, but only rarely.
However, I recently faced an unfortunate situation: I was scammed online and needed N26 to provide me with an official transfer confirmation. N26 has been unable to assist me with this request for nearly two weeks. I reached out to customer support multiple times, and while they were very empathetic, they could not expedite the process. It appears that such confirmations are generated by a specific department, and it can take up to five business days. When the 10th business day passed, I still had not received the transfer confirmation I requested.
This experience has led me to believe that N26 either has a significant understaffing issue or lacks the capability to generate these confirmations. Both scenarios are unacceptable for a reputable establishment.
UPD: The response of N26 doesn't make any sense. I requested the confirmation (a document) and not a chargeback. Again, the response is indicative of the company's level of support, unfortunately.
Date of experience: 20 January 2025
Reply from N26
Hey,
Thank you for taking the time to review us.
Our Chargeback team investigates disputes using the Mastercard Chargeback Guide.
If the chargeback team has already declined your request and you feel the decision needs reviewing, you can make a formal complaint via our support page here: https://support.n26.com/en-eu/account-and-personal-details/miscellaneous/how-to-file-a-complaint
Best Regards,
Your N26 Support Team
Very good and effective Bank
Very good and effective Bank. Super fast and easy to use. And serious because it is owns a german bank license.
Date of experience: 29 January 2025
Took away part of the overdraft without…
Took away part of the overdraft without informing first.
Ps.Your answer does not saying anything in particular sorrry guys
Date of experience: 01 December 2024
Reply from N26
Hey Maggie,
Thanks for leaving your feedback.
We routinely review the overdrafts we offer to ensure sustainable overdraft protection for all our customers. This change isn't necessarily permanent, and you may be able to request an increase in your overdraft limit in the future.
If you need more information, feel free to reach out to us via live chat or email to support@n26.com.
You can find more information about Overdrafts in our Support Center: https://support.n26.com/en-de/app-and-features/overdraft-and-credit/how-to-get-a-n26-overdraft
Best regards,
Bella - N26 Support Team.
the best bank in the world
Date of experience: 30 January 2025
Stay away from N26
You have problems? They will be of no help.
I had my debit card spoofed and 3 clearly unauthorised transactions were made with my card within 2 minutes. Fortunately I did not have more than 600 euros in my card, otherwise all my money would be gone.
They don't even care if you're paying extra for features. They simply refused the claim with a vague explanation.
Expect legal action. This is completely unacceptable!
Date of experience: 30 January 2025
Reply from N26
Hey,
Thank you for taking the time to review us.
Our Chargeback team investigates disputes using the Mastercard Chargeback Guide.
If the chargeback team has already declined your request and you feel the decision needs reviewing, you can make a formal complaint via our support page here: https://support.n26.com/en-eu/account-and-personal-details/miscellaneous/how-to-file-a-complaint
Best Regards,
Your N26 support Team
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