Great experience! Outstanding and friendly customer service. Renee was quick to reply and address my questions.
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Great helpful support.
They are really on the ball with their customer service, and the options they have, provide us with flexibility and support. We like to have control over our data, and Net2Phone allows us that control. I have set up my phone system exactly as I expect it to act, and I haven't had any issues!
We started out with Versature about 10 years ago. I still remembered our transition from land line to VOIP was very smooth (It was not an easy task with no down time). Versature had an outstanding supporting team. Since Net2phone took over, it is maintaining consistency in quality and great customer support.
We recently had another renewal offers cause our phone sets reached their end of life. Hailey helps throughout the renewal deal, switching new phone sets, resolving customer issues. We have had a great experience with her and Net2phone. It is greatly appreciated!
Company details
- Business to Business Service
- Conference Calling Service
- Fax Service
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and partners across the country, net2phone Canada has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, Canadian-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone Canada Client Portal to see how Canada’s leading business communications tool can empower your organization.
Contact info
5424 Canotek Rd , K1J 1E9, Ottawa, Canada
- 1-877-498-3772
- net2phone.ca
Verified
Renewal process was easy
Renewal process was easy. Sam took the time to discuss options.
Date of experience: 10 June 2024
Verified
the person was very efficient and easy…
the person was very efficient and easy to help out
Date of experience: 03 June 2024
Net2Phone is not an Idustry Leader in VOIP
As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients.
Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes.
In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered.
However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support.
With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team.
This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process.
I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!!
Date of experience: 30 May 2024
Verified
5 stars!
Renewal of services was professional and competitive. Great support and service- thank you!
Date of experience: 28 May 2024
Verified
Sylvie is always wonderful to deal…
Sylvie is always wonderful to deal with. Always prompt and helpful. Great customer service.
Date of experience: 15 May 2024
Verified
Kali is what made my experience great
Kali is what made my experience great! I appreciated her commitment to service, product knowledge and patience she is a true professional.
Date of experience: 13 May 2024
Customer Support - Octavio
Octavio! His knowledge of the product, customer centric approach and friendly demeanor makes him a real asset on the support team. I know I'll always get the help I require when we connect.
Date of experience: 01 May 2024
Verified
Great Customer Service
Kali was extremely helpful with figuring out what was happening on our bill and adjusting it since we have downsized. Also suggested upgrading to new hardware since ours was out of date!
Date of experience: 03 May 2024
Verified
Quick and easy renewal through Kali's…
Quick and easy renewal through Kali's assistance. Excellent service!
Date of experience: 29 April 2024
Verified
Quick and efficient service
Date of experience: 26 April 2024
Verified
Professional and found a solution to my…
Professional and found a solution to my issue.
Date of experience: 17 April 2024
Verified
Great experience!
Kali was great to work with, she was very knowledgeable and took her time to guide me through the new contract.
Date of experience: 23 April 2024
Verified
great customer service
Alana our CS rep was great. She gave us all the details we needed to get our account as up to date as possible. Super helpful and knowledgable
Date of experience: 22 April 2024
Verified
Friendly and fast resolution of issues.
Date of experience: 22 April 2024
Verified
Quick replies to questions
Date of experience: 19 April 2024
Verified
Kristy was great.
Date of experience: 09 April 2024
Verified
Hailey was very responsive and eager to…
Hailey was very responsive and eager to assist. We have been a client for 7 years and just sign a renewal.
Date of experience: 02 April 2024
Verified
Liz Customer Service Manager - Awesome
Liz, my customer service manager handled the renewal of our contract efficiently, quickly and made it a breeze. She was so pleasant and easy communicate with. 5 Plus stars!
Date of experience: 28 March 2024
Verified
Sylvie was great from the start
Sylvie was great from the start. I appreciated now she wanted to get on a phone call right away instead of corresponding by email. Took care quickly and efficiently. Great service!
Date of experience: 11 March 2024
Verified
Net2Phone is reliable
Net2Phone is reliable, and the support is pretty good too.
Date of experience: 08 March 2024
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