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No customer support at all! Whole thing is ran by an Answerbot computer that runs you in circles! Plus, sign up and as soon as the page renews my data limit was cut in half and you can’t even talk to anyone for answers!
I’ve never of believed a company could be allowed to run like this!
Stay far away!
Horrible service, horrible incomplete instructions, if you are not a tech wizard pick another provider.. Getting set up and transfering my number to Public mobile has been a complete nightmare..
I 100% have buyers remorse right now..
Dont think Ill stay long, this experience has motivated me to sell my telus stock, I don't want anything to do with Telus after my experince with their company Public Mobile. A total hassle, more trouble than its worth, AVOID PUBLIC MOBILE AT ALL COST, ITS REALLY REALLY REALLY BAD!
Been with Public Mobile for years, and they've been good to me. Switching between different plans has been easy and are very affordable.
I couldn't ask for anything more.
Abysmal service. Buyer beware. There is a reason they are so cheap. If you do manage to get a human (most of the support comes from a community forum), they talk down to you in a very condescending manner. My cycle went from December 7 to January 6. I cancelled on the 6th, which should have been my last day, but they charged me for another cycle anyways. When I pointed out that I was still in my current cycle and had cancelled before the next cycle started (I have always been charged on the first day of a new cycle) the response I got was that if I counted 30 days from the 7th I would see that the 6th started a new cycle. I sent a screenshot of their app showing that my cycle included the 6th, and that if the 6th was in fact the start of a new cycle my previous cycle should have shown from December 7 to January 5. When something runs from one date to another, it includes both those dates (if a week runs from Monday to Sunday, Sunday isn't the start of the next week). The rep insisted there was no error and when I asked to escalate my concern to a manager, he refused, saying it didn't need to be escalated because I was wrong.
He also kept telling me to turn off auto payments in my subscription if I wanted to make sure it didn't happen again, which shows he clearly has no clue about what I said or how their company works. For one thing, I switched providers which means I no longer have a subscription to pay for, plus, as soon as you switch providers, they shut down all of your access to your account so you can't even go in and view past bills and payments much less do anything with your payment method, even if you have been charged for another month.
The whole reason I switched providers is because the actual cell service is terrible. I have been with Rogers, Bell, Telus, Sasktel, and Virgin, and have never experienced as many dropped calls, unsent texts, and no cell service issues as I did with Public Mobile. They say they use the same cell towers and therefore offer the same coverage, but if that were true, my connections would not have drastically dropped when I started using them and improved when I stopped.
If you are thinking of using them, just don't. There are too many other low cost carriers to put up with Public Mobile's lousy cell service and even worse customer service.
Update: Just got a response from their rep and his "solution" is for me to open a dispute with my credit card provider.
Public Mobile Inc. is a Canadian self-serve, prepaid mobile brand which is owned by Telus.
Toronto, Canada
Abysmal service. Buyer beware. There is a reason they are so cheap. If you do manage to get a human (most of the support comes from a community forum), they talk down to you in a very condescending manner. My cycle went from December 7 to January 6. I cancelled on the 6th, which should have been my last day, but they charged me for another cycle anyways. When I pointed out that I was still in my current cycle and had cancelled before the next cycle started (I have always been charged on the first day of a new cycle) the response I got was that if I counted 30 days from the 7th I would see that the 6th started a new cycle. I sent a screenshot of their app showing that my cycle included the 6th, and that if the 6th was in fact the start of a new cycle my previous cycle should have shown from December 7 to January 5. When something runs from one date to another, it includes both those dates (if a week runs from Monday to Sunday, Sunday isn't the start of the next week). The rep insisted there was no error and when I asked to escalate my concern to a manager, he refused, saying it didn't need to be escalated because I was wrong.
He also kept telling me to turn off auto payments in my subscription if I wanted to make sure it didn't happen again, which shows he clearly has no clue about what I said or how their company works. For one thing, I switched providers which means I no longer have a subscription to pay for, plus, as soon as you switch providers, they shut down all of your access to your account so you can't even go in and view past bills and payments much less do anything with your payment method, even if you have been charged for another month.
The whole reason I switched providers is because the actual cell service is terrible. I have been with Rogers, Bell, Telus, Sasktel, and Virgin, and have never experienced as many dropped calls, unsent texts, and no cell service issues as I did with Public Mobile. They say they use the same cell towers and therefore offer the same coverage, but if that were true, my connections would not have drastically dropped when I started using them and improved when I stopped.
If you are thinking of using them, just don't. There are too many other low cost carriers to put up with Public Mobile's lousy cell service and even worse customer service.
Update: Just got a response from their rep and his "solution" is for me to open a dispute with my credit card provider.
Date of experience: 04 January 2025
No customer support at all! Whole thing is ran by an Answerbot computer that runs you in circles! Plus, sign up and as soon as the page renews my data limit was cut in half and you can’t even talk to anyone for answers!
I’ve never of believed a company could be allowed to run like this!
Stay far away!
Date of experience: 06 January 2025
Been with Public Mobile for years, and they've been good to me. Switching between different plans has been easy and are very affordable.
I couldn't ask for anything more.
Date of experience: 06 January 2025
Horrible service, horrible incomplete instructions, if you are not a tech wizard pick another provider.. Getting set up and transfering my number to Public mobile has been a complete nightmare..
I 100% have buyers remorse right now..
Dont think Ill stay long, this experience has motivated me to sell my telus stock, I don't want anything to do with Telus after my experince with their company Public Mobile. A total hassle, more trouble than its worth, AVOID PUBLIC MOBILE AT ALL COST, ITS REALLY REALLY REALLY BAD!
Date of experience: 04 January 2025
I've purchase an eSIM but their QR code is not working, I was able to activate the eSIM but not installed it. There is no way to login because the app send a code to the eSIM phone number that is not installed so not accessible. They refuse to refund me and I cannot use their service. I highly recommend to not purchase from Public Mobile.
Date of experience: 29 December 2024
There isn't a customer service call center, as in no real actual person to speak too about issues, can't cancel a plan, automatic payments? It didnt even set up the right plan....
Date of experience: 17 December 2024
Seriously don't bother wasting your time or money with this company. Too many issues with logging in, or issues with payments every month. The website is no help and the public mobile community is no help. All around just a stressful experience.
Date of experience: 17 December 2024
Real bad company, they just have a self serve for doing your own services and if you make a mistake too bad, I changed plans a couple times and paid over $130. for the month, and their reception is ridiculously slow. Pay a bit more and where you have a option of dealing with a human and not just the robot.
Date of experience: 13 November 2024
Major subscription issues, we have been working with an agent (online only) but they cannot sort out the issue. As this is day 3 of this nonsense, we are bailing on Public Mobile. We will now seek out a provider who either has phone service, or face to face service.
Date of experience: 30 November 2024
I purchased a sim card with one month prepaid fee , through public mobile website, I got confirmation email from them, that they will send it to me in 2 days, 3 months passed I didn't receive it yet, I WANT MY MONEY BACK
Date of experience: 22 November 2024
I am on public mobile and I and I lost signal at my home which means there is a problem with the tower that serves me
I am a RF technician which means I know what is wrong. So I submitted many tickets and of course said the only way to contact me would be email. So what did they do phoned me how Stupid can you be I only find this out when I go to another town and then they blocked me completely with Cloadflare so I am going to bank today to stop them from grabbing my money permanently!
This has left me with no phone emergency services for three weeks now. I have been on hold with telus for two hours
Date of experience: 02 November 2024
This company sells itself as an option where you aren't locked into a plan - you can pause/cancel at the end of each pre-paid period and aren't locked in to a continually renewing subscription for years. This sounds great, if you can't always afford to renew right on time or you're out of the country for periods of time and don't want to pay for a plan you're not using. What this company does not tell you, is that each and every time you wish to restart service, you'll have to drop an additional $10 and wait for mail time for a brand new SIM card. Yep, you can't renew on the same card, regardless of how new it is - you'll need to drop cash for a new one, even if it's only been a day since the last pre-paid subscription period ended. Incredibly wasteful and backhanded.
Date of experience: 01 November 2024
Could not update payment info online. Navigating the customer support took me so long my account became inactive. Now I supposedly have to pay them to activate my account so I can move to a more reasonable priced provider. Legalized Robery!
Date of experience: 16 October 2024
I have 2 numbers with Public Mobile. One works fine, the other is always having problems - like stopping receiving/sending calls even though the sim works in other phones or other sims work in this phone.
You can't get anything fixed in a timely manner because the online message system is so painfully slow and repetitive from dealing with different agents that it's almost like they want you to give up and find help elsewhere to solve your problems.
So if you want cheap and can be without a phone for 2-3 days at a time and do your own troubleshooting - then great. If not - do not use Public Mobile. During the time that I was waiting for support, I researched other carriers and chose to port my number.
Date of experience: 31 October 2024
AVOID AS TRAVELLER
I heard about Public Mobile being a cheap and good mobile provider, also for travellers.
But what nobody tells you, is that you need a Canadian visa or visa debit card, to activate your sim card in Canada. There is no other way. Complete scam. Paid for a sim card and got nothing in return, community support not helpful at all.
Date of experience: 19 October 2024
I’ve been with public mobile for a year and I love so easy to change plan on their website.
Date of experience: 14 October 2024
The app is garbage I tried getting online support I get a white screen
Date of experience: 01 October 2024
I payed for a sim card and a month service and been over 10 buisness days and still no sim card. Spent like over and hour trying to get a refund but got nop where. Terible service.
Date of experience: 30 September 2024
Tried to get an esim and transfer my number from my old provider. It did not work at all. Customer support won't help, and it's literally one slow person named Alex who you text back and forth, and it takes him about 10 minutes each time. No phone number. No actual help, either. They double charged me for my monthly bill when I signed up and now I can't even use the plan BECAUSE IT DOESN'T WORK. And they will not refund. I'm issuing a charge back
Date of experience: 24 September 2024
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