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Received all my equipment and hooked it up. I had a connection but I was not connected to internet. I called customer service several times and the issue was never resolved. A technician came today from the help line, but coul do nothing because pyur has never activated my service. Now I have to wait for a pyur technician to come activate my service. Absolutely horrible customer service
I wish The site was in English but I used Google translate to do the work. The site was easy to understand and the offers where good for internet connection. Looking forward to be connected
I had a bad experience with one of the workers from the call service, he raised his voice at me, didn’t solve my original problem, so we needed to make a new contract by phone! He got my name spelled wrong and didn’t ask me about my Router serial-number, so I’m not sure how it’s gonna work at all.
I chose 03.04.2023 (april) for contract start date, and also chose same date for Technician appointment. But Pyur sent me an sms regarding to technician appointment date will be 31 march... If I can't choose the date I want, then is there any meaning to choose ? I can not speak German so how can I explain the situation to them. Edit: Tech personel arrived 31 march, beside that everything is ok. If they offer english website/app/helpdesk then it will be great.
PŸUR - Internet- und TV-Anbieter für Ihr Zuhause! PŸUR bietet ✓ Highspeed-Internet ✓ Kabelfernsehen in HD ✓ Telefon zum Aktionspreis ➤ Jetzt einzeln oder als Kombi-Paket buchen und Vorteile sichern!
Written by the company
Kaiserin-Augusta-Allee 108, 10553, Berlin, Germany
Extremely bad connection especially recently. Never again!
Date of experience: 18 December 2017
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