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Quad Lock offers top-quality products combined with exceptional service and customer support. Even for the simplest issues, they are quick to provide a solution. When I reported a problem with a product, which was entirely my fault, they immediately issued a refund or replacement without hesitation. I’ve been using their products consistently for four years, and I don’t think I’ll ever find a better quality alternative.
I purchased a quad lock CarPlay adaptor great device, so easy to install works every time ! Highly recommended!!
Bought a mag charging head car suction mount. Left the car at the airport for a week and when I returned it had fallen off. It had been hot so it was not unexpected. Despite cleaning the windscreen, and cleaning the suction pad it will not reattach to the glass, so effectively useless now. Very disappointing for something that cost around $150.
Just got my iPhone 13pro case. So happy with it. And to use with my in car QuadLock and on the bike.
Quad Lock® is the strongest and most secure mounting system in the world that integrates your smartphone into an active lifestyle. The unique approach of integrating the mounting interface into a slim and durable everyday case allows the Quad Lock® mounts to be much smaller than any other mount on the market.
Como Centre, Level 3 Suite 6A 620 Chapel St, South Yarra VIC 3141 Australia, 3141, Prahran, Australia
Just got my iPhone 13pro case. So happy with it. And to use with my in car QuadLock and on the bike.
Date of experience: 14 January 2025
Even though the products MIGHT be of excellent quality, I still have to try it out though, since my first order placed on the 27th of November 2024 has not yet been mounted due to the wrong product received. The customer support is astonishingly non-existant!
First of all, the configurator made me buy the worng product. When trying to understand which one I really needed, the chatbot was the only option to have a chat with. Obviously with no result! Turning in circles.
Well, I decided to buy a complete new Wireless Charging Head - unfortunately even for a much higher price 🤬 - and I'm still waiting to understand how to return the first one that was wrongly advised by the configurator and understand if I will get refunded.
Now, I ordered the new one last Friday (10 jan) with the DHL fast delivery and as of today I have no indication if the order has shipped and if so how to track it. I need it fast, hence the €18 extra payment for fast delivery (duhh)
So I try to get in contact with the support.... again the chatbot.... again running in circles with no answers.... again frustration.... and still at 17:15 no idea where my order is and when I'm supposed to receive it...
Quad Lock... YOU CAN DO BETTER THAN THIS!!
THE CHATBOT IS USELESS!!!!!!
Date of experience: 13 January 2025
Reply from Quad Lock
Hi there, thanks for leaving a review.
Sorry to hear about the experience you have had with our website and our Chatbot, not at all the experience we want for our customers.
We do have other ways of contacting our support team such as email. You can see all the different ways of contacting us here on our support page. https://support.quadlockcase.com/hc/en-us/articles/360000299895-How-do-I-contact-Quad-Lock
I recommend the Returns tile, to get started. The team will then look into this for you and get this resolved.
Quad Lock offers top-quality products combined with exceptional service and customer support. Even for the simplest issues, they are quick to provide a solution. When I reported a problem with a product, which was entirely my fault, they immediately issued a refund or replacement without hesitation. I’ve been using their products consistently for four years, and I don’t think I’ll ever find a better quality alternative.
Date of experience: 11 January 2025
Reply from Quad Lock
Hi there, thanks for leaving your review!
We are so happy to hear you love our products and that our team were so good to you and were so quick to help you with your issue. Thank you for ongoing support over the years!
Bought a mag charging head car suction mount. Left the car at the airport for a week and when I returned it had fallen off. It had been hot so it was not unexpected. Despite cleaning the windscreen, and cleaning the suction pad it will not reattach to the glass, so effectively useless now. Very disappointing for something that cost around $150.
Date of experience: 11 January 2025
Reply from Quad Lock
Hi there, thanks for leaving a review.
Sorry to hear that you’re having issues with your Car Windscreen Suction Mount even after following our troubleshooting steps, please reach out to our team and see how we can help out here.
https://support.quadlockcase.com/hc/en-us/articles/360000299895
Quad Lock the product is good, quad lock the company is bad, with a capital B!
I ordered a mount in November 2024, I was contacted later to say it’s on back order to January 2025, then later contacted again to say February 2025 and now it’s the end of March 2025. They have taken my money and refuse to refund me. It’s illegal to take money for something you don’t actually have to sell. It’s also illegal to refuse a refund. I would stick clear of this company, as when you order, you don’t know if they actually have it in stock and if they do say it’s on back order and they give you a month it will be delivered, you can bet they are lying 🤥
UPDATE:- The last email from Quad Lock was them refusing to refund me. I then replied stating I was in the process of highlighting their bad business practices to Trading Standards in the UK, as it’s illegal to refuse a refund within 30 days of the item being delivered and if you don’t have the item to sell in stock in the first place, it’s worse, as they shouldn’t have even taken the money in the first place, you invoice at the point of shipping, not five months before you might have the item to ship.
I also left this review on Trust Pilot to warn others and straight away a refund was done, even though they stated it was impossible to complete a refund in email to me, as they had partially shipped my order with items they had in stock, which is a ridiculous statement to make.
I’m now buying a 3rd party mount that a Go Pro and Quad Lock works on for cheaper, so will run this Quad Lock case until next phone and go to a competitor in future. No more business going to Quad Lock from me and my family & friends.
Date of experience: 11 January 2025
Reply from Quad Lock
Hi there, thank you for leaving your review.
Very sorry to hear about the experience you have ad with us, it's not at all the experience we want for our customers.
I can see that our team have refunded the order for you as per the last the email they sent to you.
If you have any further questions just reply to that last email.
On 16 November 2024, I ordered few items and 1 x item came faulty or missing parts which I can not figure out, not to forget to mention there was no proper instruction leaflet in the box. And I had to sent back the item following the correct return procedure. I am surprised with the fact that now I have to wait for months. Not only my shopping experience was ridiculous but also my replacement item new delivery/shipping time is out of this world. While contacting QLock since November 2024, I have been told that item will be delivered on late February 2025 (at first) and now late March 2025, seriously ! How do you feel to wait for months and with changing dates ? I have been loyal customer and always recommend QLock to my family and friends but now I do not recommend to anyone because of the way you treat and serve. QLock, can not be trusted anymore with this cheap and low standard.
Date of experience: 09 January 2025
Reply from Quad Lock
Hi there, thank you for leaving a review.
Sorry to hear about the missing item in your order, and that the item you were missing is out of stock. This is not at all the experience we want for our customers.
We had a couple of popular products go on back order during our Black Friday Sale which has caused alot of delays, and we do apologise for any inconvenience caused by this.
We would love another chance to make this right, so if you haven't already please reach back out to our team so we can help.
https://support.quadlockcase.com/hc/en-us/articles/360000299895
I purchased a quad lock CarPlay adaptor great device, so easy to install works every time ! Highly recommended!!
Date of experience: 07 January 2025
Reply from Quad Lock
Hi there, thank you for the review,
We love to hear that you are so happy with the Wireless CarPlay Adaptor and that you found the installation so easy!
Unfortunately I have been experiencing issues with the MAGsafe case.
I want to start off by saying how slippery the case is overall, if You have a bit of dry hands the case does not feel grippy at all and easily slides out of your hands.
Secondly the case with the ring for Magsafe is poorly designed and not viable to be used with Magsafe accesoires. The idea of interchangeable rings is cool but it shouldnt have been the actual magnet. On the first day of use the ring instantly broke when taking it off a Magsafe accessory.
Support sent me a replacement and informed me that it was designed specifically to work with the Quad lock MAG head and MAG wireless charging heads. The limited use of third party accessories is not completely clear from the product page.
With the replacement ring attached I put the case with the phone in it on a Quad lock MAG head and when taking it off the ring stayed on the MAG head and was ripped out of the case. The upper little plastic part which should keep the ring in place was broken off.
All in all I'm regretting the purchase, I can see the Quad lock cases being a good product as the mechanism to lock the case in to place works really well. Unfortunately I am now stuck with a useless car mount as I would need to be looking in to alternative cases :(
I want to say support has been great in providing the replacement ring and I am sure their other products are great.
Date of experience: 06 December 2024
Reply from Quad Lock
Hi there, thanks for leaving a review.
Very sorry to hear about the experience you have had with our MAG Cases.
I can see you mentioned that the team sent you a replacement for this, this is not our usual process due to the fact that a replacement is not likely to solve the issue, which you unfortunately experienced as well.
We do make sure to mention that our cases may not work with third party products on the website and we are sorry that you may have missed this when purchasing, I will pass this on to the team.
I recommend getting back in touch with our support team if you haven't already so we can help further.
https://support.quadlockcase.com/hc/en-us/articles/360000299895
I got am email saying I have a defective battery & it could explode. They asked me for SN & bank account details to transfer the money back to me . It’s not happening … they keep making excuses up …saying stuff like it keeps bouncing back to us . Then they said they need more details like date of birth. So I gave them it . I then get an email saying it’s been transferred. What a load of crap . I contacted them again & was told it had bounced back again . ITS A SIMPLE BANK TRANSFER. I think they just don’t want to give me my refund. They kept saying we will give you £100 store credit. NO I WANT MY MONEY BACK FOR A DEFECTIVE BATTERY PACK
Date of experience: 03 January 2025
Reply from Quad Lock
Hi Steven,
Thanks for the feedback about your experience with our recall process, although, I'm sorry to see it's been a frustrating one for you.
Unfortunately the process for bank transfers aren't always as simple as we'd like them to be, compounded by the fact that international transfers can raise other problems depending on the banks we're working with.
I do apologise that this wasn't the most straightforward process, but I'm glad to see that this is now resolved.
Cheers!
Extremely poor customer service. Ordered item waited two weeks to receive it, only notified after purchase of stock limitation. Contacted customer support for assistance failed to communicate until third effort. Made a complaint and still not received any update. Very disappointed with company. Will never use them again, made multiple orders, but never again.
Date of experience: 04 December 2024
Reply from Quad Lock
Hi there,
Thank you for sharing your feedback. We sincerely apologise for the delays and lack of communication you experienced. We understand how frustrating it can be to wait for updates and feel unsupported, and this is not the experience we want for our customers.
I can see that your order has now been delivered and that return instructions have been provided. If there’s anything further we can do to assist, please don’t hesitate to let us know.
Your feedback is invaluable to us, and we’re taking it seriously as we work to improve our communication and service processes. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
After a bit more than a year my cover started braking in pieces. I bought a new one that never arrived after a month of back and forth. Customer service useless, they disappear with the cover and the money. Unreliable company and awful service.
Date of experience: 19 December 2024
Reply from Quad Lock
Hi there,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must be to deal with delays and feel unsupported during this process. This is not the standard of service we strive to provide, and we sincerely apologise.
We’d like to look into this further to ensure the issue is resolved and that you receive the cover or a suitable resolution. Your trust means a lot to us, and we’d like the opportunity to make things right.
Could you please contact us directly via the support team using the below link so that we can resolve this for you:
https://support.quadlockcase.com/hc/en-us/articles/360000299895
As always, great product! Easy install. This is my third purchase over the last 4 years from them.
Date of experience: 05 December 2024
Reply from Quad Lock
Hi there - thank you for the glowing review and for being a loyal Quad Lock customer for the past 4 years! We're thrilled to hear you’re enjoying our products and the easy installation. Happy adventures!
I made an order and after 8 days since the shipment start ( EU to EU ) the courier lost the shipment but they refused to send a simple email to clarify their it.
After 16 days, few my email to the courier and me forward to Quad Lock they finally answered asking a new shipment address.
Their customer support is simply ridiculous....
I asket for a refund ASAP
Date of experience: 18 December 2024
Reply from Quad Lock
Hi there,
Thank you for sharing your feedback. We’re truly sorry to hear about the issues with your shipment and the frustration caused by delays in resolving this matter. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience.
While we rely on our courier partners to deliver shipments promptly, we understand how important it is to address such issues quickly and effectively. We regret that our communication fell short in this instance and are working to improve our processes to prevent similar experiences in the future.
Great company, great products, great customer service. Will definitely continue to buy this product
Date of experience: 04 November 2024
Reply from Quad Lock
Hi there,
Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with our company, products, and customer service—it means so much to us.
We look forward to continuing to provide you with products you love. If you ever need assistance or have any questions, we’re always here to help.
Thanks for being a part of the Quad Lock community!
Quadlock shipping is poor. Ordered on a 48 hour delivery and after 6 days contracted customer services only to be told to wait longer again before they would do anything. It’s a real shame they aren’t putting there customers first.
Date of experience: 11 December 2024
Reply from Quad Lock
Hi there - thank you for sharing your experience, and I’m sorry to hear about the delays with your recent order. We understand how frustrating it can be when a delivery doesn’t meet the expected timeframe. We’ll review this situation to ensure we’re improving our shipping processes and support. If your order is still unresolved, please reach out again—we’d love to help get this sorted for you as quickly as possible: https://support.quadlockcase.com/hc/en-us/articles/360000299895
30% off, when everything gone up so expensively lately that is very good. I gave a 4 star for a couple of reasons. First is, I bought the magnet for my new IPhone Pro Max 16. Came off a couple of times off when I pulling the phone out of my pocket. Needs to be a stronger magnet. 2nd is the clear protective lens, I wish it would come with an extra for the 3 small camera lens as aftermarket’s ones sell them.
Date of experience: 08 December 2024
Reply from Quad Lock
Hi there,
Thank you for your feedback and for taking advantage of our 30% off offer.
We’re sorry to hear about your experience with the magnet on your new iPhone 16 Pro Max. If you have not already please reach out to our support team so that they can look into this further for you.
Regarding the clear protective lens, we appreciate your suggestion about including additional coverage for the smaller camera lenses.
We’re always working to enhance our products, and input like yours helps us innovate and better meet your needs. Thank you for your support and for sharing your thoughts!
https://support.quadlockcase.com/hc/en-us/articles/360000299895
Great products! Well built and fit for everyday use. I like the available options for different lifestyles. Price is reasonable. Even better when there are sales.
Date of experience: 13 November 2024
Reply from Quad Lock
Hi there,
Thank you for your feedback! We’re so glad to hear you’re enjoying the variety of options we offer to suit different lifestyles. It’s great to know you find them reasonably priced too—sales definitely make it even better!
We appreciate your support and look forward to continuing to provide gear that fits seamlessly into your everyday life. If you ever need anything, don’t hesitate to reach out!
Six months ago, while on vacation in Athens, Greece, I purchased a Quad Lock case with its mount for my iPhone. It seemed solid and secure, so I decided to invest in it, despite its high price. After returning to the USA, I attached it to my motorcycle and enjoyed many rides.
However, one week ago, I noticed the case had started to warp, making me feel unsafe putting my phone in it. I emailed their customer service to explain the issue and request a replacement. Unfortunately, I couldn’t find the receipt. They informed me that without it, they could only offer a 20% discount on a new purchase. I found this offer quite insulting; not having the receipt shouldn’t excuse selling a product that doesn’t meet quality standards.
As I researched online, I realized I’m not the only one who has encountered this issue, which suggests they are aware that some of their cases develop bending problems. This is not the way a reputable company should treat its customers. I will not be purchasing from them again in the future.
Date of experience: 08 December 2024
Reply from Quad Lock
Hi there - thank you for taking the time to share your experience and I apologise for the delay! I’m sorry for the disappointment you’ve faced with your case. We pride ourselves on creating durable, high-quality products, so I understand how frustrating it must be to encounter an issue like this. While proof of purchase helps us process warranty claims more effectively, I regret that this requirement left you feeling unsupported. If you’d like, we’d be happy to take another look at your case and explore options to make things right. Please don’t hesitate to reach out again here: https://support.quadlockcase.com/hc/en-us/articles/360000299895 as we’d love the chance to regain your trust.
Non existent customer service. They supplied the wrong Royal Mail tracking number and have not resolved the non delivery issue. Will get a refund from my credit card. Beware if you order from Quad Lock you’ll be disappointed so you can’t say you weren’t warned.
Date of experience: 07 December 2024
Reply from Quad Lock
Hi there, thanks for the feedback.
Sorry to hear about your order not being delivered and the experience you have had with our support team.
This is not at all the experience we want for our customers and I can assure the experience wont happen again, so please if you haven't already reach back out to our support team so we can help with this.
https://support.quadlockcase.com/hc/en-us/articles/360000299895
Reply from Quad Lock
Hi there,
Thank you for letting us know! It’s always a pleasure to assist you, and we’re glad to have you as part of the Quad Lock community.
If you ever need anything, we’re here to help!
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