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Raisin UK Reviews 3,008

•
TrustScore 4 out of 5

3.8

Investment Service

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Rated 3 out of 5 stars

As others have found, it's a slow process using Raisin, it takes days to put money in or take it out. I was able to forgive that for a while as they were delivering decent rates but I noticed that one of the accounts I had was paying 0.5% more if it was directly with the bank rather than through Raisin. I guess Raisin need a margin of their own but if so and you can't win on price and can't deliver a better service/ experience, I'm struggling to understand the point... the app is pretty good but the speed of transfers needs to be addressed for a better experience but maybe this just doesn't work as a business model.

Rated 5 out of 5 stars

Whilst it's a competitive platform for access to banks and other product providers, it is only an intermediary. That would be fine if it were not for the fact that Raisin seems to take a relatively long time between an instruction to actually deposit funds in one's connected bank account. In this age of Fintech 'business' days are not really valid, nevertheless the expected clearance timescale from instruction to withdrawal is two business days. However, in my recent withdrawal 14/2/25 it took Raisin 2 days to acknowledge the instruction on 16/2 with the funds now further delayed over the weekend until at least 20/2. On other savings apps like Atom and Marcus the transfer is near instantaneous. Two days might be acceptable due to the mechanics of an intermediary platform, but a week is excessive and has attritional effect on interest benefits, plus I may have time sensitive requirements that their quasi notice account easy access account may cause me to miss!

Edit 20/1/25. The withdrawal from an investment into one's holding account and then back to a connected account is a two step process. I had missed overlooked this. The nice agent was well mannered and help me to understand where I went wrong. So it's up from 3 to 5 stars.

Rated 1 out of 5 stars

I have put 85000 of my hard earned money, now they have blocked my account saying i have to provide evidence of source of fund. It was transferred from UK natwest bank to here, If it is cash I understand source of fund required, not a from a bank transfer. I provided evidence now, god knows how long will it take now to release my money, its already been 5 days now waiting for my money and they reduce change interest rate with in a month after i open each account in here. horrible bank. NO go zone.

Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).

Contact info

Rated 1 out of 5 stars

BLOCKED MY ACCOUNT

I have put 85000 of my hard earned money, now they have blocked my account saying i have to provide evidence of source of fund. It was transferred from UK natwest bank to here, If it is cash I understand source of fund required, not a from a bank transfer. I provided evidence now, god knows how long will it take now to release my money, its already been 5 days now waiting for my money and they reduce change interest rate with in a month after i open each account in here. horrible bank. NO go zone.

Date of experience: 28 January 2025

Rated 2 out of 5 stars

It’s painfully slow

It’s painfully slow , I assume they hang onto your money so gain interest on it , but it takes 3 days to open a new account and 2 working days to transfer in and out , then another 2 days to get it back to your linked account , it should be instant,
I can’t really recommend it , it’s faster to set accounts up with the individual banks , raising bring nothing to the party except delays

Date of experience: 28 January 2025

Rated 1 out of 5 stars

Terrible “bank”

Terrible “bank”. The app so slow, buggy and confusing. Important things like your account balance are not consistent across screens. I’ve just tried to withdraw funds and it still says my money is in an account yet it can no longer withdraw it. Terrible terrible terrible.

Date of experience: 26 January 2025

Raisin UK logo

Reply from Raisin UK

Dear David,

Thank you for taking the time to leave us a review. We are very sorry to hear about your experience.

We're committed to improving the user experience and appreciate you bringing these issues to our attention. We're actively working to address these concerns and enhance the app's functionality.

If you wish to contact us with further details so we can identify your account and directly respond to you, please feel free to contact us via phone or via the Raisin app.

Kind regards,
The Raisin UK Customer Services Team

Rated 3 out of 5 stars

Slow and no longer competitve on rates

As others have found, it's a slow process using Raisin, it takes days to put money in or take it out. I was able to forgive that for a while as they were delivering decent rates but I noticed that one of the accounts I had was paying 0.5% more if it was directly with the bank rather than through Raisin. I guess Raisin need a margin of their own but if so and you can't win on price and can't deliver a better service/ experience, I'm struggling to understand the point... the app is pretty good but the speed of transfers needs to be addressed for a better experience but maybe this just doesn't work as a business model.

Date of experience: 24 January 2025

Rated 5 out of 5 stars
Invited

Have used for a number of years and…

Have used for a number of years and will continue to use. I trust them

Date of experience: 23 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Skene,

Thank you for your kind words!

Thank you for taking the time to leave a 5-star rating for us.

Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend bonus? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

Kind regards,
Raisin UK Customer Services Team

Rated 1 out of 5 stars

Beware of this sinister company!

I just tried to withdraw money from my Raisin account for the first time. When I asked for a verification code by text, I got the message, 'Something went wrong - please try again.' So I did, MANY TIMES! Then I saw on a different section of the Raisin website that my verification system has been 'deactivated', so trying again was a waste of time. To re-activate the account I must provide much more evidence of source of funds than any other bank or savings account provider has asked for. I have made a formal complaint to Raisin.co.uk and will complain to the Financial Conduct Authority if Raisin behave badly again, as I fully expect. It's odd that I set up the Raisin account and funded it from a well-known high-street bank but my first attempt to withdraw money was blocked. I'll add another review as my complaint proceeds.

Date of experience: 22 January 2025

Raisin UK logo

Reply from Raisin UK

Dear John,

Thank you for taking the time to leave us a review.

We are very sorry to hear about your experience. If you wish to contact us with further details so we can identify your account and address your concerns, please feel free to contact us via phone or via the Raisin app.

Kind regards,
The Raisin UK Customer Services Team

Rated 2 out of 5 stars

I tried to open a 2 year fixed rate…

I tried to open a 2 year fixed rate account with a significant deposit. It all seemed very smooth until the address section. The address options from the drop down list did not include any of the addresses on my little close. I was told to call customer service, who then told me that I couldn't apply bacuse the address was wrong. That's just ridiculous.
On the plus side, the interface for the application was smooth and the customer service waiting time and the professionalism of the staff was great.

Date of experience: 21 January 2025

Rated 4 out of 5 stars
Invited

Good interest rates better than high st…

Good interest rates better than high st banks so far no issues

Date of experience: 20 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Robert,

Thank you for leaving us a 4-star review! We are so pleased to hear that you are happy with our interest rates and that you found Raisin UK easy to use.

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up at the bottom of the 'Contact Us' page.

If you need assistance, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or by exploring our FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars

Time to transfer to linked account

Whilst it's a competitive platform for access to banks and other product providers, it is only an intermediary. That would be fine if it were not for the fact that Raisin seems to take a relatively long time between an instruction to actually deposit funds in one's connected bank account. In this age of Fintech 'business' days are not really valid, nevertheless the expected clearance timescale from instruction to withdrawal is two business days. However, in my recent withdrawal 14/2/25 it took Raisin 2 days to acknowledge the instruction on 16/2 with the funds now further delayed over the weekend until at least 20/2. On other savings apps like Atom and Marcus the transfer is near instantaneous. Two days might be acceptable due to the mechanics of an intermediary platform, but a week is excessive and has attritional effect on interest benefits, plus I may have time sensitive requirements that their quasi notice account easy access account may cause me to miss!

Edit 20/1/25. The withdrawal from an investment into one's holding account and then back to a connected account is a two step process. I had missed overlooked this. The nice agent was well mannered and help me to understand where I went wrong. So it's up from 3 to 5 stars.

Date of experience: 19 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Dan,

Thank you for taking the time to leave a 5-star rating for us.

Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

Easy to use App with range of good rates

Date of experience: 17 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Brian,

Thank you for taking the time to leave a 5-star rating for us.

Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Rated 1 out of 5 stars

When it goes wrong no one is there

The automated platform is easy to use until something goes wrong. When you have an issue there is no way to resolve it other than an email even the phone representative can only write an email. I am currently seven days without a reply and my account is frozen so I cannot withdraw any money. Even when they unfreeze my account I will not be able to receive my money for FIVE days. There are better saving sites such as Monument, Hargreaves Lansdown and Flagstone

Date of experience: 15 January 2025

Rated 1 out of 5 stars

All well until I wanted my money back.

All well until I wanted my money back.

I know it is a cliche, but the problems with this bank (if it is even a proper bank) started when I tried to get my money back out, after a 2 year savings bond expired.

First of all, I phoned them for instructions on how to withdraw my money. There was a "withdraw" button on their website, but something about this gave me pause as it was linked to an IBAN number that I didn't recognise, and after getting the representative to confirm the bank details that I would be withdrawing to, realised that this was NOT my current account, of which I only have one, and that they had on record a completely bogus account as my "nominated account".

Had I just opted for "withdraw" without querying this, all my money would have gone to a fraudster.

They then talked me through how to change the nominated account details, which I duly did.

Tried to log back in a couple of days later to finally access my money, and found that my account has been disappeared - login email and password no longer work and repeated requests for a password reset (even though I have clearly not forgotten my password) have received no response.

I have been frantically trying to contact them but cannot get through to anyone.

Would caution other savers against using this organisation. At best they are grossly negligent with your money, worst case something more sinister is going on that people can't get their money back.

Date of experience: 10 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Lana,

Thank you for sharing your feedback. We’re sorry to hear of your experience.

We would like to confirm that your data change request was successfully processed. For your security, access to your account was temporarily blocked by our security team to prevent any potential suspicious activity. We are pleased to inform you that your account access has now been fully restored, and you should be able to access your account as usual.

Thank you for your understanding, and once again, we apologise for any inconvenience this may have caused.

If you require any assistance, please do not hesitate to contact us.

Kind regards,
The Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

Very Easy to Useefficient and easy to use.

Very efficient and easy to use.

Date of experience: 10 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Peter,

Thank you for taking the time to leave a 5-star rating for us. Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

Simple system and good rates available

Simple system and good rates available

Date of experience: 09 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Bishop,

Thank you for leaving us a 5-star review! We are so pleased to hear that you are happy with our interest rates and that you found Raisin UK easy to use.

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up at the bottom of the 'Contact Us' page.

If you need assistance, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or by exploring our FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

Simple and efficient to use

Date of experience: 09 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Ray,

Thank you for taking the time to leave a 5-star rating for us.

Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

New to this app

Easy to use, clear and fast response.

Date of experience: 09 January 2025

Raisin UK logo

Reply from Raisin UK

Dear LP,

Thank you for your kind words! We're thrilled to hear you've had a positive experience with our app and service. We appreciate your continued support and look forward to serving you in the future.

Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up at the bottom of the 'Contact Us' page.

If you need assistance, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or by exploring our FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

So far so good

So far so good

Date of experience: 08 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Simon,

Thank you for taking the time to leave a 5-star rating for us. Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

Ease of use to review

Date of experience: 08 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Len,

We appreciate your feedback!

We're always so pleased to hear when a customer is enjoying using Raisin UK!

Please let us know if you require any assistance as we are more than happy to help.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

So easy to use

So easy to use. We love raisin

Date of experience: 07 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Jeff,

Thank you for taking the time to leave a 5-star rating for us. Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!

Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Rated 5 out of 5 stars
Invited

Simple to set up

Simple to set up. Very quick to open and finalise my account.

Date of experience: 07 January 2025

Raisin UK logo

Reply from Raisin UK

Dear Nick,

Thank you for sharing your experience with us. We appreciate it when customers share their experiences.

We are committed to providing excellent services to our customers.

Did you know that you can also subscribe to our mailing list to hear about our top rates and offers as soon as they land?
You can sign-up using this link: https://www.raisin.co.uk/subscription-form-newsletter/

Feel free to contact us if you ever need any assistance.

Kind regards,
Raisin UK Customer Services Team

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