4.8
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We're looking at potentially buying a new sofa and Jayne was lovely and gave us the space to have a look and assess our options. While we didn't end up purchasing a new sofa, we did end up buying an ex-display chair. The whole experience was really good and felt different to the other sofa places.
From the first visit to my second visit today, when I purchased a sofa, the staff were knowledgeable and attentive without being pushy. I also have to praise the visual merchandising within the store as it really does enhance your furniture enabling you to see what it looks like in a room. 5 stars go to Damion and Sandra.
Steve (Thurrock) gave us exceptional service. He was friendly, informative and extremely helpful. Explaining every aspect of purchasing the sofa. Steve made our in store experience easy and fun which made us confident to purchase pretty much on the same day we laid eyes on the sofa.
Put very simply the staff in your Poole Branch were outstanding..the way they treated us was exemplary and they spent the best part of an hour and a half answering each and everyone of our questions with an attention to detail and customer service I’ve rarely seen before..in short I couldn’t recommend Jason and his team more.
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Ashton Road, WA33UL, Warrington, United Kingdom
4.8
260K reviews
Replied to 77% of negative reviews
Typically replies within 1 month
Kirsten was extremely professional and helpful. A Credit to the company.
10/10
Date of experience: 21 March 2025
Brilliant in store service from knowledgeable and helpful people with no hard sell. Buy from a store rather than on line. It will help secure physical stores’ future so we can all try before we buy.
Date of experience: 18 March 2025
Nice and welcoming feel to the store. Customer service was lovely and the process of buying was straightforward. Can’t wait to receive my set!
Date of experience: 18 March 2025
Sam was very friendly in helping me to
purchase my new sofa.
Very pleased with the service I received today.
Date of experience: 21 March 2025
The salesman, Leon from the Hanley branch was very pleasant and knowledgeable about all the sofas. He investigated my needs and what environment I live in with my pets. He was not pushy at all. He was very patient with my indecisive decisions. He had a great approach And a very personable person. I could not ask for anything more and give Leon 10 out of 10. An overall no pressure sales and I would gladly recommend Hanley branch and Leon‘s name to get first class service
Date of experience: 21 March 2025
the women who dealt with me couldn’t be anymore lovely and so helpful. great service
Date of experience: 18 March 2025
Date of experience: 18 March 2025
Excellent customer service! The lovely assistant Hema was knowledgeable, helpful and very pleasant! Got a very good deal and I’m a happy customer!
Date of experience: 21 March 2025
I purchased a sofa and chair in Nov 2023 for £3,000 and was assured it was quality and long lasting. Now a little over 2 years later the cushion on the armchair has completely sunk and the sofa is going the same way. This is after having technicians out twice to mend seams in the first 18 months.
I have been onto Sofology today to report the issue of the sunk cushions . They simply told me they don't deal with the manufacturer any more due to similar issues and because I am out of warranty I have to resolve and pay for any technician repairs.
Yet when I went into the showroom in 2023 the Saleswoman could not do enough to persuade me what a quality, long lasting piece of furniture this was !
Date of experience: 21 March 2025
Great service from sales and plenty of breathing space to look around.
Date of experience: 14 March 2025
Very helpful staff, Ingrid was attentive and mad sure she understood my needs.
Date of experience: 21 March 2025
Excellent service given by staff who were very friendly and informative
Date of experience: 18 March 2025
Reply from Sofology
What an amazing review, thank you so much for taking the time to write this 😊
Kareem was super helpful and efficient. Very pleased with the service and looking forward to our new sofa!
Date of experience: 21 March 2025
Reply from Sofology
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience with Kareem, we can’t wait to deliver!
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this and we will pass this along!
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review!
Good service and helpful without being pushy.
Date of experience: 21 March 2025
Reply from Sofology
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Fast and easy to make an order on finance
Date of experience: 17 March 2025
Reply from Sofology
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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