Everything was easy. Product information, the directions to change my spa from chlorine to colloidal silver. My products arrived quickly & I have no problems. In fact I've been in my spa already.
SpaStore.co.nz Reviews 2,945
•
4.6
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
I got informed when you received the money and when Items lefy your factory.
Very easy to follow just keep doing the same it is good and everyone would understand.
High quality product, fast shipping. Highly recommend
Selected the products and got exactly what we needed
Company details
Written by the company
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Contact info
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.6
Excellent
3K reviews
Replied to 50% of negative reviews
Typically replies within 1 month
Verified
SPA POL HANDLE
Received just what we needed.
Easy to fit on side of pool.
Handled can came out when not in use.
Date of experience: 28 March 2023
Reply from SpaStore.co.nz
Hi Arnot,
Thank you for your feedback regarding the SPA POLE HANDLE. We're glad to hear that you received just what you needed and found it easy to fit on the side of your pool.
Regarding the handle, we understand that it can come out when not in use. This feature provides added convenience and ensures that the handle doesn't obstruct or create any inconvenience when it's not needed. We appreciate your positive perspective on this aspect.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our product, and we appreciate your support.
Best regards
Verified
Easy to use online ordering and quick…
Easy to use online ordering and quick delivery.
Date of experience: 27 March 2023
Reply from SpaStore.co.nz
Hi Peter,
Thank you for your positive feedback! We're glad to hear that you found our online ordering process easy to use and that the delivery was quick.
Ensuring a user-friendly online ordering experience is important to us, and we're delighted that it met your expectations. Timely delivery is also a priority, and we're pleased to know that your order arrived quickly.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Service response good
Service response good. Delivery times good. Just have a wee bit of trouble fining products on website.
Date of experience: 27 March 2023
Reply from SpaStore.co.nz
Hi Sue,
Thank you for your feedback! We're pleased to hear that you found our service response and delivery times to be good.
We apologize for any trouble you experienced while trying to find products on our website. We appreciate your feedback and will take it into consideration to improve the website's navigation and product search functionality for a better user experience.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Cheap & fast delivery
Cheap price then anywhere else and delivered in 2 days!!
Date of experience: 25 March 2023
Reply from SpaStore.co.nz
Hi Ripal,
Thank you for your positive feedback! We're thrilled to hear that you found our prices to be affordable and that the delivery was fast.
We strive to offer competitive pricing to provide the best value for our customers. Ensuring speedy delivery is also important to us, and we're delighted that your order arrived in just 2 days.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Products arrived quickly
Products arrived quickly, and as described.
Good online store!
Date of experience: 21 March 2023
Reply from SpaStore.co.nz
Hi aaron,
Thank you for your positive feedback! We're glad to hear that your products arrived quickly and were as described.
Ensuring prompt delivery and accurate product descriptions is important to us, and we're pleased that we met your expectations in these areas.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Right product delivered quickly
Right product delivered quickly, great service
Date of experience: 19 March 2023
Reply from SpaStore.co.nz
Hi Jim,
Thank you for your feedback! We're thrilled to hear that you received the right product quickly and that you had a great service experience.
Providing the correct product and ensuring prompt delivery are top priorities for us, and we're delighted that we met your expectations in these areas. We strive to provide excellent service to our valued customers.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
soo efficient
soo efficient, I had my product within two days! very easy website to follow
Date of experience: 13 March 2023
Reply from SpaStore.co.nz
Hi Terry,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service to be efficient and that you received your product within two days.
Ensuring a smooth and hassle-free experience is important to us, and we're glad that our website was easy for you to navigate. We appreciate your positive comments and aim to maintain this level of efficiency.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Good products good service prompt…
Good products good service prompt delivery
Date of experience: 10 March 2023
Verified
Good website, timely delivery
Brought from the website which was relatively easy and free delivery is a bonus although I notice you now have to spend much more to get free delivery. Time taken was not quite as quick as led to believe but still ok. Will by from spa store again.
Date of experience: 10 March 2023
Reply from SpaStore.co.nz
Hi Grant,
Thank you for your feedback! We're glad to hear that you found our website to be good and that the delivery was timely. We appreciate your continued support.
We apologize for any confusion regarding the updated free delivery threshold. We strive to provide competitive pricing and free delivery whenever possible, but adjustments may occur based on various factors. We appreciate your understanding.
We take note of your feedback regarding the delivery time and will continue to improve our processes to ensure accurate delivery estimates.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again at the spa store.
Best regards
Verified
Web page easy to use and my goods were…
Web page easy to use and my goods were delivered in a timely manor.
Date of experience: 22 February 2023
Reply from SpaStore.co.nz
Dear Jenny,
Thank you for your feedback! We're pleased to hear that you found our web page easy to use and that your goods were delivered in a timely manner.
Ensuring a user-friendly online experience and prompt delivery are important to us, and we're glad that we met your expectations in these areas.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
God service and although we are rural…
God service and although we are rural the package was here within the week
Date of experience: 13 February 2023
Reply from SpaStore.co.nz
Dear Neil,
Thank you for your positive feedback! We're delighted to hear that you had a good service experience with us, and despite being in a rural area, your package arrived within the week.
Ensuring reliable and efficient delivery to all our customers, including those in rural areas, is important to us. We're glad that we were able to meet your expectations in terms of timely delivery.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
replacement spa cover
Great to deal with after i ordered the wrong replacement spa cover replaced it and helped me get the right one
Date of experience: 13 February 2023
Reply from SpaStore.co.nz
Dear Elizabeth,
Thank you for your feedback! We're glad to hear that we were able to assist you after you accidentally ordered the wrong replacement spa cover. We're happy that we could help you get the right one.
Ensuring customer satisfaction is important to us, and we appreciate your patience and understanding throughout the process. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Reply from SpaStore.co.nz
Dear Themadalien,
Thank you for your positive feedback! We're glad to hear that you found our price to be good and that the delivery was quick.
Providing competitive pricing and prompt delivery is important to us, and we're delighted that we met your expectations in these areas.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Quick and easy
Date of experience: 06 February 2023
Reply from SpaStore.co.nz
Dear Chris,
Thank you for your feedback! We're thrilled to hear that your experience with us was quick and easy.
Providing a seamless and hassle-free experience is our goal, and we're glad we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing us, and we appreciate your support.
Best regards
Verified
Have a bit of patience and these guys will deliver
At times I couldn't reach anyone on the phone which was frustrating, however if you don't mind just being a bit flexible and patient these guys will deliver. Marge worked hard with me and followed up with me more than once to make sure I ordered the right cover. She helped me with the measurements as I found it so hard! I really didn't know exactly what I needed. Thank you! The new cover is fantastic and delivery was SO QUICK! You guys rock
Date of experience: 02 February 2023
Reply from SpaStore.co.nz
Dear Raewyn,
Thank you for your feedback! We appreciate your patience and understanding throughout the process, and we're glad to hear that we were able to deliver for you.
We apologize for any frustrations you experienced when reaching us by phone. We strive to improve our communication channels to better assist our customers. However, we're delighted that Marge provided you with excellent support and went the extra mile to ensure you ordered the right cover. We'll be sure to pass on your appreciation to her.
We're thrilled that the new cover is fantastic and that the delivery was so quick. Your satisfaction is our priority, and we're glad we could meet your expectations.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we truly appreciate your support.
Best regards
Verified
Brilliant people
Brilliant people, Alesha, Tai, and Jay all pitch in to make everything just work out. As we live in Hawkes Bay. The Tibet pool is brilliant we have had friends who have spa pools and have said how good is that design, two therapeutic seats amazing an a bench seat. We lost our power with cyclone Gaberiel the pool stayed warm for 4 days insane. Must be so energy efficient. Can not recommend these people/Alpine spas enough.
Date of experience: 01 February 2023
Verified
Reply from SpaStore.co.nz
Dear Simon,
Thank you for your feedback! We appreciate your support and value your input.
Regarding the price, we understand your concern about it gradually increasing. We continuously review our pricing to ensure that it aligns with market standards and factors such as raw material costs and other economic considerations. However, we always strive to provide competitive pricing and value for our customers.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your continued support.
Best regards
Verified
CHORINE FREE SPA PRODUCT
Good information..good delivery .Only reason I have given a star lower is that I have not used the product for any length of time at present.
Date of experience: 15 February 2023
Reply from SpaStore.co.nz
Dear Wayne,
Thank you for your feedback! We're glad to hear that you found the information provided helpful and that the delivery was satisfactory.
We understand that you haven't had the opportunity to use the product for an extended period yet. We want to assure you that your satisfaction is our priority. In fact, we offer a 60-day money-back guarantee on this product. If for any reason you're not completely satisfied with your purchase, please let us know within 60 days, and we'll be happy to assist you with a refund or replacement.
We appreciate your trust in our product and hope it meets your expectations. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing our chlorine-free spa product, and we look forward to your continued satisfaction.
Best regards
Verified
From the online ordering to the…
From the online ordering to the delivery the service was exceptional. Delivery was very quick which was even better. Great service.
Date of experience: 24 January 2023
Reply from SpaStore.co.nz
Dear Martin,
Thank you for your fantastic feedback! We're thrilled to hear that you had an exceptional experience with our service, from online ordering to delivery.
Ensuring a seamless and efficient process is important to us, and we're delighted that we met your expectations in terms of both service and delivery speed.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we truly appreciate your support.
Best regards
Verified
Good products and fast delivery
Good products and fast delivery - recommended
Date of experience: 18 January 2023
Reply from SpaStore.co.nz
Dear David,
Thank you for your positive feedback! We're delighted to hear that you found our products to be good and that the delivery was fast.
Ensuring high-quality products and prompt delivery is important to us, and we're glad that we met your expectations. We appreciate your recommendation.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.