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PLEASE READ******After booking my trip I received a text message saying my stay will be uploaded in the hotels system in 3-5 days. I’m supposed be checking in 2 days. Staying positive as I received an email and voucher that my trip was secured for my dates. Will try to follow up on the outcome!!!!
Also if you cannot work with love but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of those who work with joy.
The quirks are great, but you guys pushed Super+ WAAAAAAAAAAAAAAAAAAAAAAYYYYYYYYYYY
too much. However, you are a business, so I kinda understand.
What's with the "tip for saving you money"? It's like you're saying, "We just saved you money. Now, give it back to us." That's kind of Indian giving, isn't it?
The company is great helpful and respectful, very courteous. The price on super is right on time. Thanks super.
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
United States
They are always nice and friendly great staff
Date of experience: 30 December 2024
The company is great helpful and respectful, very courteous. The price on super is right on time. Thanks super.
Date of experience: 30 December 2024
Pricing and conversion of booking my hotel was amazing
Date of experience: 30 December 2024
Simple straightforward ui with quick verified results.
Date of experience: 28 December 2024
Date of experience: 28 December 2024
Got me what I needed while on a road trip
Date of experience: 30 December 2024
Date of experience: 29 December 2024
I tried to book a room and before they took the payment I got a message asking for £28 for getting me a good price then I got charged then I got a message saying sorry my room has been sold out
Have I been scammed I used trivago to get to this company I’m a bit worried now
Date of experience: 30 December 2024
Reply from Super.com
Hi Mahmood,
Thank you so much for reaching out to us! At Super.com, we’re passionate about delivering reliable, high-quality services to amazing customers like you. We're also thrilled to have been spotlighted in top publications like the Financial Times, Forbes, The New York Times, SmarterTravel, and Conde Nast Traveler! You can explore more about our journey at super.com/press—we’d love for you to check it out!
Rest assured, our website complies with Payment Card Industry Data Security Standards (PCI Compliant), the highest level of security certification, meaning all transactions are secure and only processed for services you’ve agreed to.
Our system updates in real-time to provide the most accurate availability, but sometimes due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking, and rooms can sell out quickly.
If a rate is sold out, we suggest exploring alternative dates or nearby hotels. Just keep in mind that the rates we sell are dynamic and can change based on demand and availability. While we do our best to offer competitive pricing, we cannot control price fluctuations.
If your booking didn’t go through due to being sold out, rest assured you won’t be charged. What you might see is a pre-authorization on your account, but don’t worry—it’s not a charge and will automatically drop off within a few days, depending on your bank’s policies.
We genuinely care about your experience and are committed to ensuring your satisfaction. To help us resolve this matter promptly, could you share your phone number and the email address you used for the booking? With these details, we’ll be able to investigate and assist you more effectively.
Thank you for your cooperation—we’re excited to help and ensure everything goes smoothly for you!
Date of experience: 26 December 2024
I have booked with SUPER.COM before, without problems. However, I had problems with the hotel I booked last time and when I complained through the customer service chat, I got no answers. I made the complaint three times and the chat was closed without responses. A bad experience with customer service.
Added: My reservation is B_16195646. On Friday, December 27, I checked in at the hotel and was greatly disappointed: in the room there were many small cockroaches and a strong smell of cigarette smoke. That night it was difficult to rest (my wife and I). The next day we checked out to look for another hotel. The hotel customer service person told us to make the claim to SUPER.COM.
Date of experience: 27 December 2024
Reply from Super.com
Hi Barquero,
Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. We understand you might have reservations about our services, but we're here to listen and make things right for you.
We take your experience seriously and are dedicated to ensuring the satisfaction of our customers. To help us look into this matter thoroughly, could you please provide us with your reservation ID and a brief overview of the issue you had with the hotel? With these details, we'll be better equipped to investigate and work towards a prompt resolution.
We appreciate your cooperation and look forward to assisting you.
Incredibly good price fast website good find for hotel. Thank you.
Date of experience: 29 December 2024
Date of experience: 29 December 2024
Had a great experience with the kids. The pool was great. The staff was great just an overall good experience.!!
Date of experience: 06 December 2024
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