My insurance agent handled my claim very well. He jumped on the situation, supplied me with all the information I needed and even called me a couple times with updates! Very happy with their service, would recommend
Surex.com Reviews 6,897
•
4.7
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Old insurance charging me too much, new insurance saves me money, can't get more simple that that, happy with the service from Natasha as they were accomodating to contact me during my break so we could handle the usual questions. Happy customer. :)
Found me cheaper insurance when everyone else was going to charge me nearly a 50 percent higher premium. Would recommend this company to anyone looking for a good broker!
Found these guys by luck . They got me a great rate compared to my old coverage. Similar coverage and 20% more affordable based on my stellar driving record of course! They check in regularly to see if the coverage is still relevant. Happy I found these folks. Keep up the good work!
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
About Surex.com
Written by the company
We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
Get an Auto Insurance Quote
Find Home Insurance
Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.
Written by the company
- Compare, Shop and Buy all Online! We believe more choices = more savings!
- We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.
Surex - Canada's #1 Insurance Marketplace
We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.
Contact info
130 South Centre Street, T0K 1J0, Magrath, Canada
- 8552426612
- reviews@surex.com
- surex.com
Verified
I have had three insirance agents with…
I have had three insirance agents with surex so far and they all were very good and very proffessional.
Date of experience: 14 January 2025
Verified
Responsive, friendly and good offers
Very responsive and friendly. They had by far the best offer for my car insurance because they accepted my foreign driver experience.
Date of experience: 14 January 2025
Verified
Re Aviva
Re Aviva
Dealing with Elaiza Servera on my claim on being rear ended was amazing in a car accident. What a wonderful/ professional/ person. Very good at what she does
Re Victor Ekong
Bad / terrible experience. This is not just coming from me but two treatment companies that I was dealing with. No understanding in how to speak and deal with people. Arrogant to no end.
Lies coming from Aviva/ Victor not wanting to continue in supporting me with my accident injuries.
Date of experience: 06 January 2025
My Broker is great
My Broker is great, responsive, and professional.
Date of experience: 02 January 2025
Lisa is ALWAYS extremely helpful and…
Lisa is ALWAYS extremely helpful and quick to cheerfully respond.
Date of experience: 14 January 2025
Verified
Good company and low rates
Date of experience: 14 January 2025
Reply from Surex.com
Thank you for the 5-star rating!
Verified
Trusted Agent Representation
The agent representative we have. He is knowledgeable, informative and provide us so far with the resources that are transparent that we can compare with other insurance companies.
Date of experience: 06 January 2025
Reply from Surex.com
Thank you, Doris We're so glad to hear that your experience with Surex has been great, we appreciate your support.
Verified
Surex
My insurance agent handled my claim very well. He jumped on the situation, supplied me with all the information I needed and even called me a couple times with updates! Very happy with their service, would recommend
Date of experience: 12 December 2024
Reply from Surex.com
Thank you for your feedback and recommendation!
Verified
Found me cheaper insurance
Found me cheaper insurance when everyone else was going to charge me nearly a 50 percent higher premium. Would recommend this company to anyone looking for a good broker!
Date of experience: 06 January 2025
Reply from Surex.com
Thank you, Dylan! We're glad to hear you had a great experience and appreciate your recommendation to others.
Verified
Reply from Surex.com
Thank you for the 5-star rating!
Verified
Very knowledgeable and very quick in…
Very knowledgeable and very quick in responding.
Date of experience: 13 January 2025
Reply from Surex.com
We appreciate your feedback, thank you!
My first call was very disappointing (so much so I wrote a review)
I called Surex to talk to someone about potentially becoming a new client. My current policies (5 in total) with another insurance company was increasing in cost so I decided to shop around. When I called - the receptionist said I needed to request a quote on line, my comment to that was I have 5 policies - I'd like to have a conversation with someone first. I was transferred onto a second client rep - and got same answer. Very poor initial customer service which really surprised me based on all the glowing reviews I read about Surex. Sorry Surex -poor customer service may have cost you a potential long term client
Date of experience: 14 January 2025
Reply from Surex.com
Thank you for this useful feedback, Mike. We will look at adjusting our intake process to better accommodate prospective clients who call in for a quote.
Rep responded to my request promptly
Date of experience: 13 January 2025
Reply from Surex.com
Thank you for your feedback!
Verified
Always get a prompt response.
Date of experience: 07 January 2025
Reply from Surex.com
Thanks for the feedback on our prompt response time!
Verified
When I call the company
When I call the company and want to find something out there right there to help
Date of experience: 06 January 2025
Reply from Surex.com
Thanks so much for the feedback, we appreciate it!
Verified
Poor customer experience
Poor customer experience, emails are not responded to. Agent goes on vacation with the office
Date of experience: 06 January 2025
Reply from Surex.com
Thank you for your review. We would like to investigate this as we strive for the best customer service. Please email policysupport@surex.com with your name and policy number.
Verified
Every thing is wrong 15 calls and leave…
Every thing is wrong 15 calls and leave voice messages and no one came back or call me back or email me back to me email for other one she ignore me and one she answered me and said will let Scott call me a week ago and nothing this company will be closed soon or later there is lots of competitions , how shamful I feel a bagger in their doors asking to feed me
Date of experience: 06 January 2025
Reply from Surex.com
Thank you for your review. We would like to investigate what happened. Can you please email policysupport@surex.com with your name and policy number. Thank you!
Verified
Lisa Sheen does great work for us
Date of experience: 13 January 2025
Reply from Surex.com
Great to hear, thank you for your feedback!
Verified
Easy to talk to the insurance broker
Easy to talk to the insurance broker, Kim Nayeon will reccomend to others
Date of experience: 13 January 2025
Reply from Surex.com
Thank you, Justine, for your kind words and recommendation; we're glad to hear that Nayeon was able to assist you with your insurance needs and make the process enjoyable.
Verified
Patrick was very helpful
Patrick was very helpful
I did his best
Date of experience: 13 January 2025
Reply from Surex.com
Thank you for your 4-star rating!
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