Everything was ok, according to the order on the website, and delivery was very fast.
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Customer service is amazing but Shipping takes forever due to this being from Europe. I ordered December 11 & paid express printing. It's now December 26 and my order is stuck with customs. I didn't realize this was going to take so long.
I will say the customer service has been incredible though. Very responsive and genuinely kind.
The painting and the accuracy was absolutely wonderful. It's bigger then I thought. It looks phenomenal I am VERY VERY satisfied. The wife cried at how good and wonderful it came out.
Wow!! 🤩
Absolutely stunning! I am in love with my print!
Instant happy tears to see how tiny my babies once were, now have big 9 and 7 year old sons and an 8 month old daughter �
Thank you so much!
Was on the fence for the longest time, debating my ‘need’ for this poster, will never regret it! 🥹
Company details
Written by the company
Illustrations that adapt in scale 1:1 to your child's actual length at birth. Your child. Your masterpiece.
The Birth Poster
Written by the company
- We will do all we can to make you happy!
Contact info
Engelbrekts Kyrkogata 7B, 11426, Stockholm, Sweden
- 073-071 10 54
- info@thebirthposter.com
- thebirthposter.com
Verified
Good experience!
Everything was ok, according to the order on the website, and delivery was very fast.
Date of experience: 08 December 2024
Verified
I still haven’t received my order and…
I still haven’t received my order and ga e had 0 updates.
Date of experience: 19 December 2024
Reply from The Birth Poster
Hello,
Thanks for your review.
We're sorry to hear that you haven't yet received your order!
We can see that it's on its way to you. Our customer service has sent you an email with more details.Â
During this time of year, some deliveries may take a little longer than usual, due to many holidays and high workload.
We appreciate your patience and your understanding, and we hope that you receive your delivery soon.Â
Please don't hesitate to reply to our email if you have any questions or concerns.
Best regards,
THE BIRTH POSTER
info@thebirthposter.com
Verified
Still haven’t received my order
Hi there, I am still waiting for the posters to be delivered. It’s been a few days weeks now and I was hoping to get them for Christmas. I’m so disappointed.
Date of experience: 10 December 2024
Reply from The Birth Poster
Hello,
Thank you for your review.Â
We're really sorry that you didn't receive your order in time for Christmas, and that you still haven't received the delivery!
Your order is still on its way to you, and our customer service will send you an email with a tracking link and some more detailed information.Â
Unfortunately, the tracking updates – and in some case, deliveries – might be a bit delayed during this time of the year. We hope that you'll receive your order very soon.
Please just reply to the email from our customer service if you haven't received your delivery in one week’s time, or if you have any questions or concerns.
Many thanks for your patience, and please accept our apologies for the delay.
Best regards,
THE BIRTH POSTER
info@thebirthposter.com
Verified
I submitted my order on the 8th…
I submitted my order on the 8th December with a guaranteed 5-7 delivery and 20 days later I’m still waiting for my poster. Deeply disappointed in the communication from the company and my daughter not receiving her personal gift for her new born baby before Christmas. I would like a refund.
Date of experience: 09 December 2024
Reply from The Birth Poster
Hello,
Thank you for taking the time to write a review.Â
We're so sorry to hear that you haven't received the delivery of your order!
It's still on its way to you, and our customer service has sent you an email with a tracking link and some more detailed information.Â
Unfortunately, the tracking updates – and in some case, deliveries – might be a bit delayed during this time of the year. We hope that you'll receive your order very soon.
Please just reply to the email from our customer service if you haven't received your delivery in one week’s time, or if you have any questions or concerns.
Many thanks for your patience, and please accept our apologies for the delay.
Best regards,
THE BIRTH POSTER
info@thebirthposter.com
Verified
Great customer service but Shipping takes forever!!
Customer service is amazing but Shipping takes forever due to this being from Europe. I ordered December 11 & paid express printing. It's now December 26 and my order is stuck with customs. I didn't realize this was going to take so long.
I will say the customer service has been incredible though. Very responsive and genuinely kind.
Date of experience: 10 December 2024
Reply from The Birth Poster
Hello,
Thanks for taking the time to write a review.
We're sorry to hear that you haven't yet received the delivery of your order!
Normally, it would've been delivered by now and we truly apologize for the delay. It is most likely caused by the high pressure during the holiday season.Â
Please get back to us by the end of next week if you still haven't received your parcel. If so, we will investigate this further together with the shipping supplier.Â
Many thanks for your patience and for your understanding.Â
Best regards,
THE BIRTH POSTER
💌� info@thebirthposter.com
Verified
Verified
The painting and the accuracy was…spot on 100 percent
The painting and the accuracy was absolutely wonderful. It's bigger then I thought. It looks phenomenal I am VERY VERY satisfied. The wife cried at how good and wonderful it came out.
Date of experience: 04 December 2024
Verified
Great
Second one I have gotten (got gifted with my eldest, now have for my newest)
Date of experience: 02 December 2024
Verified
Verified
It came crinkled and the box came…
It came crinkled and the box came damaged I was very disappointed
Date of experience: 27 November 2024
Reply from The Birth Poster
Hello,
Thank you for your review.Â
We're so sorry to hear that your poster arrived crinkled and that the box was damaged!
We have put a lot of effort into making our packaging as durable as possible, but sometimes, unfortunately, damage occurs during transport despite this.
In order to create a claim for the order, we need pictures of the damaged poster, of the package in which it was delivered, as well as the white freight label on it.
We will arrange for a new poster to be sent to you as soon as we receive the pictures.
Our customer service team have sent you an email with this information already (from: info@thebirthposter.com).
Please reply to the email and please attach the requested photos.Â
Thank you for your cooperation, and please accept our apologies for the inconvenience.
Best regards,
THE BIRTH POSTER
www.thebirthposter.com
Verified
Really disappointed
Really disappointed. They ask for 2 measurements - length and weight however they only scale the image of the baby down to the length, not the weight. My son was premature, weighed 840g at birth and passed away at 17 days old so I wanted a lovely poster that somewhat resembled him. I assumed that given that they asked for the weight, they might have 3 or 4 ‘widths’ of the baby to represent different weight categories. I think if they advertise a ‘scale image’ and ask for 2 reference measurements both should be taken into consideration when generating the image. If Snapchat can create people of different widths I don’t see how their images cant be adapted to be somewhat representative (albeit not a perfect representation). I’m currently pregnant again and was hoping to buy another poster with this baby on - but there is no point as at a glance I wouldn’t be able to tell which baby is which as my premature baby was, understandably, skinny. Very disappointing and I feel that it’s false advertising to use the word ‘scale’ and ask for both weight and length when only length will be taken into consideration.
Date of experience: 26 November 2024
Reply from The Birth Poster
Hello,
Thank you very much for your feedback.
First of all, we're very sorry to hear about your baby who sadly passed away.Â
Secondly, and as stated on the website, our Birth posters only adapt on a scale of 1:1 to your baby’s birth length.
Unfortunately, it's not possible to include the weight and other features in our illustrations, since the weight and other measurements differ for all babies.
The appearance of the baby may also differ a bit between our illustrations as they are all illustrated from different angles.
Please don’t hesitate to reach out to our customer service if you have any further questions. You can reach us via email: info@thebirthposter.com
Furthermore, we just want to say congratulations on your pregnancy and wish you a happy holiday season!
Best regards,
THE BIRTH POSTER
Verified
Beautiful work
Wow!! 🤩
Absolutely stunning! I am in love with my print!
Instant happy tears to see how tiny my babies once were, now have big 9 and 7 year old sons and an 8 month old daughter �
Thank you so much!
Was on the fence for the longest time, debating my ‘need’ for this poster, will never regret it! 🥹
Date of experience: 28 November 2024
Verified
Birth poster
Ordered and received it a good time frame. Love the poster. Great communication and packaged beautifully. Thanks so much.
Date of experience: 27 November 2024
Verified
Quality product
Quality product. Organised website. Easy to choose and order. Fast delivery.
Date of experience: 13 November 2024
Verified
Beautiful
looks great, arrived quickly, beautiful memory to keep forever
Date of experience: 04 November 2024
Verified
Poor customer service
Poor customer service
Poster had 3.28g on it rather than 3.28 kg and the company are refusing to reprint.
Company should have raised this prior to printing realising 3.28g is obviously incorrect.
Now they want me to purchase a brand new one!
Date of experience: 20 November 2024
Reply from The Birth Poster
Hello,
Thank you for our review.Â
We're sorry to hear that the information provided was incorrect on your poster!
We have no way of controlling all the details on each poster, this is the buyer's own responsibility.Â
The information that you enter when ordering is what is printed on your poster. When you are ordering on our website you can see a preview of your poster, and when your order is completed you receive an order confirmation via email with all the details. You can change any mistakes yourself via the link in the order confirmation, for up to six hours (or one hour if you chose express delivery) after placing the order.
What we usually do when things like this happen is to offer a new, correct poster at a discount. Just get back to us if you change your mind and want to take part in the offer.Â
It's okay if you're not interested in this offer, but we cannot assume responsibility for the correctness of the information in your order.Â
We thank you for your understanding.
Best regards,
THE BIRTH POSTER
Verified
Verified
Verified
Un ricordo incredibile ♥�
Date of experience: 08 October 2024
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