Highly recommend
TouchSMS is very easy to use. Support reply instantly and are very helpful. Good price for an SMS gateway as well. Highly recommend. I've been using it for about a year now.
Date of experience: 04 November 2024
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Company details
Written by the company
Elevate communication to unparalleled heights with our cutting-edge SMS solutions. As specialists in small business communications, SMS marketing, and seamless integrations with industry-leading software like Microsoft, we empower you with the tools to foster meaningful connections with your customers. Imagine a platform where every message is a strategic opportunity, where simplicity meets sophistication. Harness the power of personalised SMS marketing campaigns that captivate your audience and drive results. Our platform seamlessly integrates with Microsoft Teams, Outlook, Excel and other popular software, ensuring a harmonious flow of information and enhancing your ability to engage customers effortlessly. Craft compelling messages, automate workflows, and manage customer interactions all from one centralized hub. With our intuitive tools, you can tailor your communications to match your brand voice and cultivate lasting relationships. Whether you're a budding entrepreneur or an established enterprise, our SMS solutions provide the agility and scalability you need to thrive in a dynamic market. Unlock a new era of communication, where each SMS is not just a message but a strategic touchpoint. Elevate and innovate by redefining the way you connect, engage, and succeed in today's competitive landscape.
Contact info
5.16, 55 Miller Street, 2009, Pyrmont, Australia
- +61295187455
- support@touchsms.com.au
- touchsms.com.au
Robust, Simple to Use, Great Integrations
I have been using touchSMS for several years, which is a bulletproof service. It has not skipped a beat. I work as an outsourced CIO and have implemented it in multiple customers. The customers appreciate how simple the platform is to use, and how it seamlessly integrates into Microsoft Teams. 5-star! Highly recommend!
Date of experience: 06 September 2024
The best thing about this company is…
The best thing about this company is their support. I have used the support team a few times now, they are responsive, knowledgeable and courteous. They are really next level in this department, which I think is the most important one.
Date of experience: 24 January 2024
TouchSMS is a Solid Platform - Don't Look Any Further
TouchSMS is a really solid platform with friendly staff and reasonable pricing. We use the Maropost integration and have found it to be super solid and not lacking in any way. It makes great use of substitutions, templates, email integrations, integration into order notes and automated SMS notifications for just about any state change for a Maropost order. Its granular approach allows you to tailor the solution to your specific requirements with ease. The Maropost Chrome integration is spot on too. It's a great product that I wish I had found sooner.
Date of experience: 05 December 2023
Amazing Service From Peter
Peter and the team were easy to deal with and were a great help to converting all of my contacts and content across to my existing customers. Will definitely use touchSMS again for my next campaign. Thank you
Date of experience: 25 October 2023
Unrivalled Service and Product Knowledge
Our business is growing and we need to migrate from phone based SMS to PC based SMS/MMS. There are many companies offering this capability and over the last month we have researched about 20 of them. After much research we have now selected touchSMS as our preferred supplier. #1 Reason: They respond promptly to enquires with a strong customer focus and a depth of product knowledge that I have not experienced elsewhere. #2 Reason: They have an in house development team that can work on their software if required #3 Reason Last but not Least: The actually answer the phone or if busy actually return your call.
In short, I couldn't be happier with the product and service. If they had other products I needed I would signup immediately !
Date of experience: 31 August 2023
Seamless and user friendly!
TouchSMS has been an effortless and seamless set up. Highly recommend for all business that need to contact clients in bulk/reach customers using a data base. Thanks TouchSMS!!
Date of experience: 21 November 2022
Invited
Reply from touchSMS
Thanks for the review David and glad we could help you keep the coffee flowing :-)
Client communication became that much more efficient...
touchSMS allowed us to get even closer to our customers. Not were we just an email in their inbox; we became 'mates' by hitting them through their messages.
We use SMS now for any marketing needs - new socks that are out or sales on t-shirts. We find the response rate is higher than that of emails. We also use the SMS platform to let customers know their order is on its way.
touchSMS do a great job and we have never had any issues. The reporting dashboard is super simple to use and gives great feedback on all reports of SMS campaigns.
Client communication became that much more efficient with Touch SMS. And you know what they say 'time is money!'
Date of experience: 01 May 2020
Reply from touchSMS
Thanks for the review Simon, good to hear we were able to help you supercharge your marketing :-)
Invited
U guys are just awesome
U guys are just awesome, thank you so much for your excellent customer service :) Nothing was too hard for you to sort out, very happy :)
Date of experience: 22 April 2020
Reply from touchSMS
Hi Susi,
Thanks for your review, glad you're happy with our support and product :-)
Invited
Send
Send, Reply links could be better than just word links. A box graphic is by far better and stands out.
Date of experience: 02 April 2020
Reply from touchSMS
Hi Renato,
Thanks for the review. We're not sure exactly what you mean but we'd love to help get your issue solved and will reach out to you.
Thanks for using touchSMS :-)
Invited
Great support
Date of experience: 02 April 2020
Reply from touchSMS
Hey Khash,
Thanks for the review and the kind words :-)
Fantastic platform for sending SMS to clients!
Found Touch SMS while looking for a way to communicate with our PT clients while our business has been affected by legislation around Coronavirus. Was able to load up our contacts and text them everything they needed to know. We had a great response - almost half text us back and organised a time for an outdoor session. THANK YOU!
Date of experience: 02 April 2020
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