The payment transfer was slow but the live agent was so nice. Probably won't use this platform again but I did have my problems solved. haha.
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Agent Martina Nestorova helped me with my issue. I happy to use this transfermate for transferring my money from my home country. It is convenient and they help you quickly.
Martina was kind and diligent. She reached out very quickly so I didn't have to wait! She resolved my inquiries with very quick and prompt responses.
Agent Dimitar was quick and effective in responding and solving my problem.
Company details
Written by the company
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Contact info
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Ireland
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
Very good customer service
Very good customer service, friendly and effective
Date of experience: 24 October 2024
Reply from TransferMate
Hi Jaycee,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
I really enjoyed the assistance I…
I really enjoyed the assistance I received thriugh the live chat. Thank you very much PJ for the efficient support.
Date of experience: 22 October 2024
Reply from TransferMate
Hi Alex,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Good
Cross-border remittance will have a time difference to wait for three to five days, the platform customer service is very good, you can also choose different language customer service inquiries.
Date of experience: 22 October 2024
Reply from TransferMate
Hi Sitan,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Quick and efficient, no hassle.
Maria Caones responded promptly to my inquiries. She efficiently resolved the issue after a brief exchange of information, which took approximately two minutes.
Date of experience: 10 October 2024
Reply from TransferMate
Hi Moha,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
The agent was informative.
Date of experience: 09 October 2024
Reply from TransferMate
Hi Shah,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Super fast help in the online chat…
Super fast help in the online chat feature!
Date of experience: 30 September 2024
Reply from TransferMate
Hi Antonis,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Quick, Kind and Informative Responses.
I have an honest mistake by Not entering further information on my transaction, And Immediately ask for help fron their 24 hour online customer assistance.. Thankfully, They have responded very quickly..
Date of experience: 21 September 2024
Reply from TransferMate
Hi Frankie,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
The counselor is really kind and…
The counselor is really kind and responds quickly.
Date of experience: 14 September 2024
Reply from TransferMate
Hi Consumer,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Very quick responsive with helpful…
Very quick responsive with helpful information
Date of experience: 12 September 2024
Reply from TransferMate
Hi Chantal,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
The customer service agent resolved my…
The customer service agent resolved my problem within a couple of minutes! Efficient!!
Date of experience: 12 September 2024
Reply from TransferMate
Hi Anwesha,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Quick and great response!
Quick and great response!
Thank you Dimitar!
Date of experience: 11 September 2024
Reply from TransferMate
Hi Ryota,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
The staff was so kind and nice and gave…
The staff was so kind and nice and gave me correct answers.
Date of experience: 08 September 2024
Reply from TransferMate
Hi J,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
The response was fast
Date of experience: 05 September 2024
Reply from TransferMate
Hi Mohamed,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Very helpful and clear.
Date of experience: 03 September 2024
Reply from TransferMate
Hi Mike,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
I had a question about the correct allocation of my payment
I had a question about the correct reference of a tuition payment I made using Transfermate for the first time. The assistance via chat was accurate, fast and courteous.
Date of experience: 03 September 2024
Reply from TransferMate
Hi Jose,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Pretty good
Pretty good. they helped me understand some things. I was assisted by Maria Cajones, i believe.
Date of experience: 03 September 2024
Reply from TransferMate
Hi Sabu,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Totally unreliable
Totally unreliable. I used them to transfer money to a blocked account for Student visa. I did a transfer to Transfermate's local bank who held the money for roughly 3 weeks. No one by Transfermate's side cared to help or talk to their local bank. They just kept telling me our bank can't locate the money. I had to visit their bank and gave them the transfer information. Their bank was able to locate the money easily while I'm there. I kept following up with their bank till the money was allocated into their account.
I was expecting after all this delay and their failure to help and deal with their own bank that they will expedite pushing the funds to the blocked account. On the contrast, they told me that my payment registration was expired and I had to do a new one. The new registration came with a different exchange rate and they refused to honor the original rate, despite the fact that the delay that caused the payment registration to expire was by their side.
Since I was under the time pressure for the student visa, I visited their bank again and deposited the difference in their account as cash. So it should be in their account immediately or maximum an hour after the deposit. I shared the update over email, tried to call them a few times over the phone and shared the update over the chat channel. I received no confirmation nor a reply.
Will never use them again
Date of experience: 31 August 2024
Reply from TransferMate
Dear MH,
Thank you for sharing your feedback. We’re sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
After investigating the matter, we found that the issue arose due to incorrect beneficiary information being provided to the bank at the time of the transfer. Our team worked closely with our partner bank to trace the payment, but unfortunately, they were unable to locate the funds with the information available.
As advised by the bank, the best course of action was to initiate a recall of the funds. We understand that when you visited the bank to place the recall, the funds were located, but by this time, the registration had expired. In accordance with our terms and conditions, a new registration was required to proceed.
Regarding the rate, we were unable to honor the original rate because the delay was caused by the incorrect information provided during the transfer process. We strive to offer the best possible service, and it’s important that all details are accurate to ensure a smooth transaction.
We regret any inconvenience this may have caused and hope this explanation clarifies the situation. If you have any further questions or need assistance with future transactions, please don’t hesitate to reach out to us.
TM Customer Support
Very bad and incompetent customer…
Very bad and incompetent customer service
Date of experience: 30 August 2024
Reply from TransferMate
Hi Wai,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
TM Customer Support
They are always available to help and…
They are always available to help and answer my questions.
Camelia is so nice, helpful and very supportive.
Date of experience: 29 August 2024
Reply from TransferMate
Hi Eman,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Quick and helpful assistance
the customer service helped clear majority of my doubts
Date of experience: 28 August 2024
Reply from TransferMate
Hi Keerthanyaa,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
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