Great experience. Short, efficient and straight to the point. The advisor was kind and patient, took his time to explain the outlines of my pension and insurance.
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Just had my first pension meeting with Velliv and it was a super positive experience! I can warmly recommend my advisor Johnny Holm. He explained everything in a way that I understood (for someone who never dealt much with pension questions before a big plus :)) and gave me great advice while walking me through the different options, without being pushy. Many thanks!
Den mest værste oplevelse med kundeservice. Aldrig tilgængelige, ikke respekterede vilkår, løfter over løfter ... ser ud som ingen, der arbejder der.
07/02/2023 update
i raised my review from 1 star, because the issues was discussed over the phone. I feel my situation in good hands again. I hope i can make an update soon how the things going and offer the maximum stars. Thank you Lina & Velliv, made my day just much better!
Out of curiosity, I had to book a meeting with my pension advisor for me to gain more knowledge about my pension -- e.g. How my pension is being invested and what I should expect when I go on pension. Johnny Holm is the pension advisor who was assigned to me. During our meeting, I never had an issue with Johnny as he was very knowledgeable about the subject matter and very accommodating for any question I asked during our meeting. The atmosphere in the meeting was very light, open and natural -- so I was able to ask questions and got the right answers.
Company details
Written by the company
I Velliv vil vi gerne give alle vores godt 420.000 kunder mere ud af livet. Det betyder, at vi gerne vil sikre, at du med din pensionsordning hos os føler dig både menneskeligt og økonomisk tryg i din tid på arbejdsmarkedet, hvis du bliver syg eller kommer til skade såvel som i din tid som pensionist.
Contact info
Lautrupvang 10, 2750, Ballerup, Denmark
- 70 33 99 99
- trustpilot@velliv.dk
- velliv.dk
Invited
Great
Great experience. Short, efficient and straight to the point. The advisor was kind and patient, took his time to explain the outlines of my pension and insurance.
Date of experience: 16 December 2024
Reply from Velliv
Hi Chloé,
Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words.
Best Regards,
Christina, Velliv
very bad customer service
very bad customer service. I don't recommend it to anyone.
Date of experience: 15 June 2024
Reply from Velliv
Hi Elhaaj
I am sorry to hear that you had a bad experience with us.
I would be happy to take a closer look at you case. But in order for me to do so, I need a bit more information about you. Therefore, please respond to the request sent through Trustpilots system.
Kind Regards,
Lina, Velliv
I am trying for 4 days to reach someone…
I am trying for 4 days to reach someone at Velliv and no one is picking up the phone or replies to my email. I really need someone to talk to about my pension and I don’t know how to reach them. 😔
Date of experience: 02 August 2024
Reply from Velliv
Hi Corina
That sounds strange. I've just sent a request for your contact information via Trustpilot's system, so that we can get in contact with you. You're also welcome to send me an email at trustpilot@velliv.dk.
Best Regards,
Christina, Velliv
Private customers are totally abandoned, no one cares.
I changed my job so I needed to get a new offer for my pension plan.
I booked a meeting for a month later as that was the earliest time available. When I had the meeting, the person told me that I have to submit a request online, and it took 30 minutes for this person to find the link.
Anyway I applied, I got an auto reply saying that I will get a new offer in 10 working days. No news until 11 working days later, so I called, they said they will inform the team about it and prioritize my request.
It has been over 1 month since I submitted the form, still no email, no call, not a single thing to tell me that sorry for having me wait, or at least they will NOT make this offer as it is not in their interest or whatever.
My request was just abandoned as no one in this company has time for it or no one cares.
My bank on the other hand gave an offer within a week so I decided to move my pension there.
I strongly recommend NOT to use Velliv if you are a private person, they simply don't care about you at all.
Date of experience: 13 May 2024
Reply from Velliv
Hi Jahyun,
I am sorry to hear that you had a bad experience with us.
I would be happy to take a closer look at you case. In order for me to do so, I need a bit more information about you. Therefore, please respond to the request sent through Trustpilots system.
Kind Regards,
Christina, Velliv
Unreachable customer support
Cannot contact them. The phone waiting takes forever and the "contact us" form is broken with a faulty validation on the phone number: It won't accept a Danish phone number in any format, with or without int'l prefix
Date of experience: 20 June 2024
Reply from Velliv
Hej Guy
Thanks for reaching out! Unfortunately our contact form was out of order for a few hours yesterday. it's working again now, so please feel free to write to us again.
You're also welcome to call us - I know we have longer waiting times at the moment, but if you press * while in the queue, you can hang up and then we will call you when it's your place in the queue.
Best Regards,
Christina, Velliv
Terrible customer service
Terrible customer service! I have contacted about one issue and can not get any help from them. They promised several time but break their's promises eventually .
Date of experience: 24 May 2024
Reply from Velliv
Hi Jingyao,
I am sorry to hear that you are not satisfied with our service.
From what I can see in our systems, we've been waiting on you to send us information about your pension, which we have just received today.
Please reach out to us if you are unsure about anything regarding your case. You can write to us at trustpilot@velliv.dk.
Kind Regards,
Lina, Velliv
Happy about my advisor.
It took a little longer than I expected to book a meeting, but I got a great advisor. I don't know about the other advisors, but the one I got was very good, professional and friendly. He spoke in great English with me and answered all my questions. It helped a lot that I informed myself about my pension before the meeting. He has send me in a prior email what info I should read and where can I find it.
Thank you Jean Pierre, all my questions have been answered:)
Date of experience: 07 May 2024
Reply from Velliv
Hi Maria,
Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to your advisor Jean Pierre.
Best Regards,
Christina, Velliv
Precise and Ensuring we are clear
Informative and clear explanation of the plans …
Date of experience: 13 May 2024
Reply from Velliv
Hi gvalways
Thank you very much for the five-star review and the kind words - they are much appreciated! :-)
We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner.
Best Regards,
Lina, Velliv
Johnny was patient and helpful
Johnny was patient and helpful, appreciate his assistance in the review I had with him regarding my pension
Date of experience: 20 February 2024
Reply from Velliv
Hi Patricia,
Thank you very much for the five-star review and the kind words - they are much appreciated!
We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner.
Best Regards,
Lina, Velliv
Policies and retirement plan
Got to know how policies, retirement plans, health insurance works here, John presented it well.
Clear, detailed presentation
Date of experience: 20 February 2024
Reply from Velliv
Hi Saritha,
Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words.
Best Regards,
Lina, Velliv
Knowledgeable Pension Advisor
Out of curiosity, I had to book a meeting with my pension advisor for me to gain more knowledge about my pension -- e.g. How my pension is being invested and what I should expect when I go on pension. Johnny Holm is the pension advisor who was assigned to me. During our meeting, I never had an issue with Johnny as he was very knowledgeable about the subject matter and very accommodating for any question I asked during our meeting. The atmosphere in the meeting was very light, open and natural -- so I was able to ask questions and got the right answers.
Date of experience: 05 February 2024
Reply from Velliv
Hi Jown,
Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to your advisor.
Best Regards,
Lina, Velliv
Their services are buggy and support…
Their services are buggy and support takes weeks to reply.
Date of experience: 18 January 2024
Reply from Velliv
Hi Robert,
I am sorry to hear that you had a bad experience with us.
I would be happy to take a closer look at you case. In order for me to do so, I need a bit more information about you. Therefore, please respond to the request sent through Trustpilots system or send an email to trustpilot@velliv.dk.
Kind Regards,
Christina, Velliv
Good plans, easy to talk to advisors.
Easy to communicate, holistic pension and insurance policies. Clear requirements and opportunities.
Date of experience: 18 December 2023
Reply from Velliv
Hi Neo,
Thank you very much for the five-star review and the kind words - they are much appreciated!
Best Regards,
Lina, Velliv
Really helpful
Date of experience: 27 November 2023
Reply from Velliv
Hi Kérima,
Thank you for taking the time to review us and for your kind words!
Best Regards,
Marc, Velliv
Thanks for the great service
Hi Sebastian,
Thank you for your time. The information we received from you was extremely helpful. My husband and I recently relocated to Denmark, and this was the most informative session we had with an expert regarding insurance and pension etc :-)
Date of experience: 13 November 2023
Reply from Velliv
Hi Juliet,
Thank you very much for the five-star review and the kind words - they are much appreciated!
We are glad to hear that you have received the help needed, and that your advisor was helpful in this manner.
Best Regards,
Lina, Velliv
excellent service
excellent service. very clear and provided the required information
Date of experience: 09 November 2023
Reply from Velliv
Hi Peter
Thank you very much for the five-star review and the kind words - they are much appreciated.
We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner :-)
Best Regards,
Lina, Velliv
Pleasant and informative experience…
Pleasant and informative experience with Velliv.
Velliv helped and guided me through the pension options in a very great way. Johnny Holm was my advisor and he did an excellent job.
Date of experience: 11 October 2023
Reply from Velliv
Hi Peter,
Thank you very much for the five-star review and the kind words - they are much appreciated. We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner :-)
Best Regards,
Lina, Velliv
It was a great insight to my pension…
My advisorJohnny Holm was very helpful and provided me with an insight to my pension scheme with velliv, expectations and further investments.
Date of experience: 11 October 2023
Reply from Velliv
Hi Jaime,
Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to Johnny!
Best Regards,
Lina, Velliv
My advisor Johnny was very helpful
Date of experience: 10 October 2023
Reply from Velliv
Hi Brendan,
Thank you for taking the time to review us and for your kind review! I will make sure to pass it on to your advisor :-)
Best Regards,
Lina, Velliv
I would rather choose something else
Not happy, neither with their support, nor with their way of doing business. So I am moving to another company.
This "change" is going to cost me 2050,- for their "ekspeditionsgebyr" and this reflects their policies that I am talking about... AKA too expensive for such a small thing
Date of experience: 17 July 2023
Reply from Velliv
Hi Kasper
Thank you for taking the time to report us and point out that you have had a bad experience and that you are dissatisfied with the fee.
It is true that there is a fee to move your pension scheme. But there are some exceptions that may apply in your case - for example, if it is a smaller pension plan you have. Then it is possible to ask your new pension company to request to move your savings here in Velliv as a "small free policy", then it will be moved without a fee.
If you are about to move your pension plan to another company in connection with a job change, your new company may compensate for the fee. At Velliv, we have chosen to do this. When customers move their pension savings of DKK 50,000 or more to us. Maybe your new pension company has the same practices as us?
I would suggest that you contact your adviser at your new pension company so that they can tell you about your options.
Regards
Lina, Velliv
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