Wasatch Peaks Credit Union Reviews 607

If I could give zero stars I would.
I have had multiple unauthorized charges and no one would assist me with disputes it's been since March. They said they can't stop charges to my card and to get a new card which I had multiple times and still somehow charges still come through on the new card.
I have been charged overdraft fees totaling over $1,000 in my checking when I had plenty of money in my savings At times when I would use the app to transfer money from saving to checking it wouldn't transfer right away causing more overdraft fees and the fee is charged immediately not even allowing you even a hour to add money into the account to cover the charge . Most places give you at least till end of business day to deposit funds before being charged a fee. when I brought this up they told me I had to connect both accounts for it to automatically pull from my savings to avoid overdraft fees which I thought already was set up. I was told it was $5 to connect it so I agreed as $5 one time connect fee was a lot cheaper then numerous $25 fees. I noticed it was charging a fee of $5 for every transaction left and right which ended up being more each month after I set it up than the overdraft fees of $25 here and there. I spoke to multiple people over the phone about my concerns With the unauthorized charges and fees and they were only hearing fees and kept saying they cant Help me. I asked to speak to a manager and no one would speak to me the few times I asked. I eventually contacted another branch to see if I could sit down with a manager to review my account together to make sense of the fees charges and get some help with the charges I did not recognize the manager was really rude, told me I needed to go over it myself to find the charges which I told him I already did but needed to go over my account still because there was so much. Manager refused to assist me.
I switched banks and My account has gone negative with wasatch peaks for things still trying to come out even with my card being locked and when I received a call about the balance I explained to the agent that I would be happy to make a payment as long as someone would sit down with me to go over the account. I was told I would be transferred to a VP and then was hung up on. I never had issues before with wasatch peaks until I sold my home and had a huge amount put into my savings with them and that's when things started to go out of control. I do not recommend them at all. I wish I used the bank I have now and do not charge excessive fees.

Date of experience: 06 September 2024

I'm be a member wastch peak credit union soon I spoke representative name Brenda she Soo professional good listener and she answered all questions I ask and Brenda gave me a good advice and she knows the business and she made my day good and im. Giving her 5 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 star thank you Brenda and thanks you again

Date of experience: 23 August 2024

Why such peaks credit union has wonderful customer service. They are always able to help in any way possible. And any issues that I ever have with my account.They are prompt about finding a solution.

Date of experience: 17 August 2024

20yrs with this credit union!! Don't get a fraudulent charge on your card! They will make you do everything to get it removed. So if someone out there has your info, Wasatch Peaks Credit Union will make you check around and run around to try to stop people from stealing your money.

Date of experience: 12 August 2024

professional friendly

No matter what I am there for they are always able to help me and their work is correctly done the first time.I like this bank because everyone is friendly and professional.

Date of experience: 28 January 2024

Ive been with Wasatch Peak CU (many different names over the years) since 1977 when I first started working for the USFS. I've had other CUs for instant cash and deposits over the years, but, I keep coming back and wont leave here until the day I die, which I hope is a long ways off. I've had exceptional service from Crystal these days in a variety of issues and none better qualified that I have dealt with than with her. I dont know how to give her more kudos other than here, but she surely needs to be touted as one heck of a membership person to help with any questions you have. Thanks Crystal, I always appreciate your help and knowledge.

Date of experience: 18 January 2024

Cannot login and there’s no option to recover username or password.

Date of experience: 24 October 2023

I absolutely love this bank. But your new app is terrible. I’m trying to pay bills right now, and it kicked me out again. It’s making me log in all over again. And even when it works, I need to enter a security code…every…. Single….. time…. This app is going to make me leave the bank

Date of experience: 29 September 2023

I don’t enjoy shopping around for cars or getting loans but Wasatch Peaks made it fast and easy and I didn’t feel pressured at all. Combine that with the ease of pay through app and notifications you can setup as reminders and I have great peace of mind! Definitely recommend them!

Date of experience: 15 September 2023

I have visited WPCU branches for help, called in for help, and used their app. I receive consistent, helpful, and professional service with each interaction. Thank you for being my credit union!

Date of experience: 05 September 2023

I've been a member of this credit union for over 10 years and I can't say enough about their exceptional customer service. The staff is always friendly, knowledgeable, and eager to assist with any questions or concerns. As I walk in they greet me and know my name. They go above and beyond each time I go in!

Date of experience: 31 August 2023

I’m not gonna lie, this credit union is fabulous. The staff is wonderful and they really know how to make you feel appreciated.

Date of experience: 13 September 2023

I have been a member since I was a little girl. It has changed names several times. But since 1990 till present I have to say that I have absolutely never had a problem with this credit union. I realize this is a strong statement, but true. With different transactions from going through a divorce and both of us banking here regularly we are very happy. The people are kind, yet proform business ethically. I always get a call when there is an issue. They seem to be on top of all accounts.
My parents signed me up at an early age with several credit unions. The most prominent one in Utah to the time I am writing this review are still making mistakes and never seem to know what is going on.
I am now only a member at Wasatch Peaks and have and will always do my business here. Thank you for always being there for me.

Date of experience: 12 September 2023

I have been with Wasatch Peaks for over 12 years. They have great staff who are always willing to go the extra mile. Their loan officers are quick and thorough with extensive knowledge on what products worked best for me. I would definitely recommend. They recently updated their online banking applications and I’m very impressed with the product. It’s user friendly and I'm able to see my business accounts under one login. I just toggle between my business accounts without having to login to each separately.

Date of experience: 12 September 2023

I've been a member for over 13 years now. I love how quickly they get me my loans and always with the best rate in town. The staff is always so friendly no matter which branch I visit. I wouldn't go anywhere else.

Date of experience: 11 September 2023

I love Wasatch Peaks Credit Union. I’ve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.

Date of experience: 04 September 2023

Very cooperative staff and handle the complaints in a well behaved way! Thankyou

Date of experience: 04 June 2023

This branch doesn’t even offer the ability to do wire transfers online like EVERY other bank. So I had to go in on a Friday to initiate the wire transfer in person like it’s 1980, and they failed to input the information I provided them correctly. Thanks Alex, now my wire transfer won’t arrive until Monday morning, and my Aunt Carol will have to hop around in pain with a broken leg because the money I sent for a scooter won’t arrive in time. You’re the best.

Date of experience: 27 July 2023

Unable to sign in. Says I don't exist.

Date of experience: 31 May 2023

**Updated to 3 stars. Lorna from Wasatch Peaks called to get this situation rectified. She was very helpful and had much better information than what I received at the branch or from my phone call to member services. Of course, they would have liked this review to be better, and I'm willing to change it. I would just say that Wasatch Peaks should do a better job of training tellers and call center personnel to either know the system better or know how to find better answers.
*Original review: I would make this zero stars if it were possible. When Wasatch Peaks built a location in Plain City we decided to give them a try. We secured a loan for an RV and it went pretty smoothly. However, it's been nothing but ridiculous since. When we tried to get a personal loan, we were denied unless it was secured - despite our credit rating of 817. So we applied online to AFCU and received the loan that same day. Then, when we sold the RV and paid off the loan, we were told it would take 5-10 business days to get the title. After waiting for 11 business days, I called member services this morning and now the story is 10 business days for Wasatch Peaks to receive the title from the state, then they'll mail it to us. I asked if they could let me know if it comes in the mail today, but was told they don't know when the mail arrives. Customer service (member services) is really lacking! The sweet lady that purchased our RV can't register without the title, so she waits and waits while Wasatch Peaks seems to have zero accountability. They just blame it on the state. We have closed our account and will not be using Wasatch Peaks again.

Date of experience: 23 May 2023