Communication needs to be improved. After placing order, I had no information regarding status of my order, until the day courier delivered my order. Product is good.
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Found what I could not find on any other website “WOW- hair vanish hair retardant cream”, however I did not get an order confirmation from your end please confirm if the order has been at least shipped. Order ID - ABHXLLARW
Thought of ordering mobile phone
1. there is no policy of cash on delivery, and looking at customer review/experience with your portal I dont think its advisable to risk my money
Incorrect customer care no on site further raises doubt on credibility
First of all the company needs to fix all the bugs in website . I ordered for nokia lumia 630 back panel on
27th of April 2024 (Cash on delivery).It showed order processing and an mail for its confirmation came,but till date if I check my orders it show no orders placed or
by chance if it shows up it says processing order.
The second thing your company needs to be customer oriented no major updates are shared through mail .The customer care number given in the website(mobile device) is wrong number, apparently I
called in that number and a man said its wrong number and he has been telling people its not customer care but a mistake .
Also kindly provide an aprrox date for delivery of product. That's all thank you.
My order id - BRDYRTABG
If any one from wizekart see's this kindly implement fixes for these errors as soon as possible .
Edit= they fixed an issue product is now shipped
a confirmation mail came...
But still sometimes the bug which shows no order placed is not solved .
Company details
Written by the company
Introducing Egbert Reuben Ventures Marketplaces: Connecting Buyers and Sellers in the Digital Era Welcome to Egbert Reuben Ventures Marketplaces, the premier destination for seamless online buying and selling experiences. Our platform is designed to bring together a diverse community of buyers and sellers, providing a robust and user-friendly environment for successful transactions. At Egbert Reuben Ventures Marketplaces, we understand the importance of convenience, trust, and efficiency in the digital marketplace. With our innovative features and cutting-edge technology, we empower individuals and businesses to connect, trade, and thrive. Let's dive into the key features that make our marketplaces stand out: 1. Wide Range of Categories: Whether you're looking for electronics, fashion, home decor, or even niche products, our marketplaces offer a comprehensive array of categories to cater to all your needs. From everyday essentials to unique and hard-to-find items, we've got you covered. 2. Trusted Sellers: We prioritize building a community of reputable and trustworthy sellers. We thoroughly vet each seller before they join our platform, ensuring that they meet our stringent quality standards. This way, you can shop with confidence, knowing that you're dealing with reliable sellers who offer genuine products and excellent customer service. 3. Secure Transactions: We take the security of your transactions seriously. Our platform incorporates robust encryption and secure payment gateways to safeguard your sensitive information. With our advanced fraud detection systems and buyer protection policies, you can enjoy a worry-free shopping experience. 4. User-Friendly Interface: Our intuitive and user-friendly interface makes navigating the marketplace a breeze. Effortlessly browse through listings, filter search results, and compare prices to find the perfect product. With streamlined processes and clear guidelines, you'll be able to list your items for sale or make a purchase with ease. 5. Community Engagement: Egbert Reuben Ventures Marketplaces foster a sense of community by encouraging interaction between buyers and sellers. Leave reviews, ratings, and feedback to help others make informed decisions. Participate in discussion forums, join interest-based groups, and connect with like-minded individuals who share your passions. 6. Mobile Accessibility: Our marketplaces are accessible on multiple platforms, including web browsers and mobile devices. Seamlessly transition between devices and never miss out on great deals or opportunities, allowing you to stay connected and engaged while on the go. 7. Personalization: Tailoring your shopping experience to your preferences is essential. Our marketplaces offer personalized recommendations based on your browsing history, purchase behavior, and interests. Discover new products that align with your tastes, ensuring a curated and delightful shopping journey. Join Egbert Reuben Ventures Marketplaces today and unlock a world of possibilities. Whether you're a buyer or a seller, our platform provides the tools, features, and support you need to thrive in the digital marketplace. Experience the future of online trading with us and embrace a convenient, secure, and enjoyable shopping experience like never before. Shop, sell, and connect with Egbert Reuben Ventures Marketplaces – where trading meets innovation.
Contact info
F-429, Sector 74, IT Park,, 160062, Mohali, India
- +9118005722906
- cc@wizekart.com
- wizekart.com
Verified
Dry grinder, Wonderchef, excellent.
Communication needs to be improved. After placing order, I had no information regarding status of my order, until the day courier delivered my order. Product is good.
Date of experience: 14 June 2024
Thought of ordering mobile phone
Thought of ordering mobile phone
1. there is no policy of cash on delivery, and looking at customer review/experience with your portal I dont think its advisable to risk my money
Incorrect customer care no on site further raises doubt on credibility
Date of experience: 18 June 2024
Found what I could not find on any…
Found what I could not find on any other website “WOW- hair vanish hair retardant cream”, however I did not get an order confirmation from your end please confirm if the order has been at least shipped. Order ID - ABHXLLARW
Date of experience: 10 June 2024
Verified
You sent the WRONG PRODUCT!!
You sent the WRONG PRODUCT!!! and when I emailed telling you to replace it with the right one, you did not!!!! Absolutely pathetic
Date of experience: 27 May 2024
Concern regarding order
I placed an order for schwarzkopf professional shampoo from wizekart on 2nd May 2024 and i didn't receive any confirmation/acknowledgement that when i will get my product. The customer care number given in the website(mobile number) is wrong number, when I called on that number and a man said its wrong number and it's his Mom personal number. I even dropped an email regarding my order but didn't receive any update. I'm not sure when I'll get my order. My Order number is GAEXWSAML.
Date of experience: 02 May 2024
Concerns Regarding Order
First of all the company needs to fix all the bugs in website . I ordered for nokia lumia 630 back panel on
27th of April 2024 (Cash on delivery).It showed order processing and an mail for its confirmation came,but till date if I check my orders it show no orders placed or
by chance if it shows up it says processing order.
The second thing your company needs to be customer oriented no major updates are shared through mail .The customer care number given in the website(mobile device) is wrong number, apparently I
called in that number and a man said its wrong number and he has been telling people its not customer care but a mistake .
Also kindly provide an aprrox date for delivery of product. That's all thank you.
My order id - BRDYRTABG
If any one from wizekart see's this kindly implement fixes for these errors as soon as possible .
Edit= they fixed an issue product is now shipped
a confirmation mail came...
But still sometimes the bug which shows no order placed is not solved .
Date of experience: 02 May 2024
Verified
I never received my product
I never received my product. Money already charged
Date of experience: 05 March 2024
Verified
The pack was open and the conditioner…
The pack was open and the conditioner was about to spill...very worst package
Date of experience: 12 February 2024
Verified
Be responsible to your customer
Date of experience: 26 January 2024
Verified
The delivery period was very long.
Date of experience: 20 December 2023
Reply from wizekart.com
Thank you for your feedback. We apologize for any inconvenience caused by the delivery time.
Please note that the shipment required transportation from Ludhiana to Patna, which contributed to the 7-day delivery period. We appreciate your understanding and patience.
If you have any further concerns, please don't hesitate to contact us.
Verified
Wrong item and damaged item Received.
Date of experience: 02 February 2024
I have placed an order for maybelline…
I have placed an order for maybelline peach bloom baby lips in quantity of 2 my amount got deducted but no order reflected on my profile so I called customer care, they tried to scam me by asking me to install my desk app this is so unsafe
Why would I blame your company for no reason I will gain nothing out of it , it might not be your mistake but the number mentioned in your website only I have called and that person asked me to do so, today I recieved my order but that wasn't the same product I ordered, I recieved some other product
Also please fix the bug in your website even after placing the order , if I go to order history and check no order shows and no tracking. How would anyone know what's going on
Date of experience: 06 February 2024
Reply from wizekart.com
Fake reviews spreading lies about our company!
We've never instructed customers to install 'My Desk' app or engaged in any scams.
We're taking action against this false claim.
Verified
Hello I paid for two products but…
Hello I paid for two products but received only one product. Delivery also too late i people did. Where is one more product. You are cheated us. Send my other product too. My mobile 09886463277. Who will give me one product to me which is pending . Don’t give stories just deliver for which u have taken amount . Taking two products Amount & just delivered one product. Not a good sign
Date of experience: 28 January 2024
Reply from wizekart.com
Companies that prioritize customer care leverage platforms like Trustpilot for honest reviews. While short shipments can occur, reputable businesses ensure it's never intentional.
Marketplaces don't benefit from short shipments; they only get commission.
They never delivered the product
They never delivered the product and all attempts to reach the customer care were also futile.
Date of experience: 25 December 2023
Reply from wizekart.com
Refunded undelivered orders—spot on! 💸 Payment ID pay_NGXkIvLE8f0H10 is verifiable on Razorpay's site to track refund status.
Verified
Really good service
Really good service. I was skeptical about ordering from an unknown site but received all items. Thank you.
Date of experience: 11 January 2024
Reply from wizekart.com
Dear Feroze Mohamed,
Thank you for taking the time to share your positive experience with WizeKart marketplace on Trustpilot. We're thrilled to hear that our service exceeded your expectations, especially considering the initial skepticism about ordering from an unfamiliar site.
At WizeKart, ensuring customer satisfaction is our top priority, and your feedback reinforces our commitment to providing reliable and quality service. If you ever have further inquiries or need assistance in the future, please don't hesitate to reach out.
We appreciate your trust in WizeKart, and we look forward to serving you again.
Best regards,
WizeKart Marketplace
Verified
Reply from wizekart.com
Dear Moupiya Ghosh,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a very good experience with your order (QTBUSTHAV).
At Wizekart, we strive to provide excellent products and top-notch customer service, and it's always rewarding to receive feedback from satisfied customers like yourself.
If you have any further comments or suggestions, we would love to hear them. Your insights are invaluable to us as we continuously work to enhance our services.
Thank you once again for choosing Wizekart. We look forward to serving you again in the future!
Best regards,
WizeKart
Verified
Wrong item delivered and could not even return it
Could not track the status of the order.
Wrong item delivered - Derma Bright delivered instead of Derma Lite.
Now could not even return the item as there is no provision.
Date of experience: 24 November 2023
Verified
Reply from wizekart.com
Thank you for your review, Janet Jayesh! We're thrilled to hear that you had a positive experience with the delivery of your product from WizeKart Marketplace. Our team takes great pride in providing efficient and reliable shipping services.
We also appreciate your feedback about the product's availability. At WizeKart Marketplace, we strive to offer a wide range of unique and hard-to-find items, making it our goal to provide customers with exclusive products that may not be readily available elsewhere.
We hope you continue to enjoy your purchase, and please don't hesitate to reach out if you have any further questions or need assistance with anything else. Your satisfaction is our top priority!
Verified
Delivery charges were high.
Date of experience: 06 October 2023
Reply from wizekart.com
Dear Pratibha Mamgain,
Thank you for taking the time to share your feedback regarding your recent experience with WizeKart Marketplace. We truly appreciate your input as it helps us enhance our services.
We understand your concern about the delivery charges, and we apologize if you found them to be higher than expected. Our aim is to offer competitive and transparent pricing while providing a reliable and efficient delivery service. We continually review our pricing structure to ensure that we strike the right balance between offering quality services and keeping costs reasonable for our customers.
Your feedback is valuable to us, and we will take your comments into consideration as we work towards improving our pricing model. We also encourage you to explore our ongoing promotions and discounts, which may help mitigate delivery charges on your future purchases.
If you have any specific suggestions or would like to discuss your experience further, please do not hesitate to reach out to our customer support team. We are here to assist you and address any concerns you may have.
Once again, thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future.
Best regards,
WizeKart Marketplace Customer Support
Verified
Incorrect product delivered
Incorrect product delivered, I had to spent on packing to sent it back. No info about refund. I’ll dispute this if no response recd
Date of experience: 19 September 2023
Reply from wizekart.com
Dear Akshay Gupta,
We apologize for any inconvenience you experienced with your recent order on Wizekart Marketplace. We understand that receiving the incorrect product can be frustrating, and we're committed to resolving this issue promptly.
Upon reviewing your order, we would like to clarify that the product you received, Schwarzkopf Professional Bonacure Frizz Away Treatment with Babassu Oil - 200 ml, is indeed the correct product according to the updated listing on our marketplace based on change in packing by the brand. We understand that this could have caused confusion. We will address this with the seller to ensure accurate listings in the future.
Regarding your refund, we appreciate your patience. You can track the status of your refund by visiting https://razorpay.com/support/#request and entering your Refund ID: rfnd_MkWRsej1p3EFmT. If you encounter any further issues or have additional concerns, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you further.
Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Customer Support Team
Wizekart Marketplace
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