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I really appreciate the agent taking the time to make sure my issue got resolved and figured out. This has been an issue that has been ongoing with a lot of money and time wasted. Nobody could figure it out or help me. I really appreciate the agent making sure the issue got resolved that I understood the steps I need to take to get this figured out and sorted out properly.
I've bought several policies over the years and never had to use one till now due to a vacuum that died. I did a chat session and within minutes everything was handled, and done perfectly. I'm so glad I bought the policy and glad Amazon has partnered with such a great company.
I have used the insurance plan whenever I buy an item from Amazon, if available. I recently updated it to cover past items purchased ($16.99/month). Plus when need I use the live chat option. The customer service reps. have always given me outstanding service and solved my problems. Anytime I make an online purchase, I look to see if it is covered by Asurion.
I bought this protection coverage through Amazon and for some reason it took almost 2 months for them to finally tell me to go through Asurion (?!?) Once I did (as I should have done in the first place) the claim was quick and easy. Even though I had to go resort to chat for some help, I received proper and friendly help. I was so grateful.
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
648 Grassmere Park, 37211, Nashville, TN, United States
I am having issues with a couple of PS5 controllers and the agent assisted me resolving the issue
Date of experience: 04 January 2025
The Tecnician was very good he fix the problem rigth away
Date of experience: 02 January 2025
The chat technician was very helpful and very knowledgeable and I deeply appreciate the assistance
Date of experience: 04 January 2025
I've bought several policies over the years and never had to use one till now due to a vacuum that died. I did a chat session and within minutes everything was handled, and done perfectly. I'm so glad I bought the policy and glad Amazon has partnered with such a great company.
Date of experience: 04 January 2025
Well after some time I got a chance to chat with someone and it went very smooth before the chat I tried to do it myself manually it didn't work too well
Date of experience: 04 January 2025
I bought the protection plan for my espresso machine. Filling a claim was straightforward and they resolved the problem. I'd definitely purchase the protection plan again with my new machine and any other valuable purchase.
Date of experience: 04 January 2025
Marry did a great and speedy job of getting my claim going. Did a great customer service job!
Date of experience: 04 January 2025
Adam did a great job in helping me to fi,e a claim.
Date of experience: 04 January 2025
Extremely pleasant assistant. Quick claim process. Very helpful. It is reassuring to know your investment is protected.
Date of experience: 04 January 2025
Quick responses and very helpful service.
Date of experience: 03 January 2025
I have never paid for a service with greater satisfaction. The experience with Asurion has been unbeatable.
Date of experience: 03 January 2025
So easy to file a claim they walked me through it all took about 15 min. Awesome wish everyone had a customer service like this.
Date of experience: 03 January 2025
I really appreciate the agent taking the time to make sure my issue got resolved and figured out. This has been an issue that has been ongoing with a lot of money and time wasted. Nobody could figure it out or help me. I really appreciate the agent making sure the issue got resolved that I understood the steps I need to take to get this figured out and sorted out properly.
Date of experience: 03 January 2025
I had an issue with a cordless vacuum I purchased. The manufacturer was unresponsive but Asurion quickly assisted me with what I needed to get a replacement. I'm glad I purchased the protection plan and will do so again in the future.
Date of experience: 03 January 2025
Everything was going great. Very helpful but I found what I was looking for on my own while chatting and cut the chat short and finished my claim online.
Date of experience: 03 January 2025
Dennis, was able to help me setup a new claim and made it super easy. So far, I’m happy with the insurance!
Date of experience: 03 January 2025
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