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That speed and ease of filling the claim was astonishing. I was having an issue trying to file online which was opererator error come to find out. I initiated the chat help and was connected with an agent who provided exceptional customer service the whole interaction was very prompt no fluf straight to the point.
Today I needed help to reactivate a phone I left at a friend's house. I had the pleasure of being assisted by Kimberly she walked me through the process perfectly. It couldn't have gone better. Thanks again for the help!
Sent laptop for new keyboard. After weeks of delay and fake messages of waiting for parts, it returns - with the original keyboard. Long story but this is what I have in writing:
1) Promised multiple times (verbally and in writing) that I'd get a refund for the plan if I cancelled my protection. Cancellation worked just fine; the refund didn't happen. I needed to go through my state attorney general's office to get a partial refund.
2) In looking for refund on other plans, I'm told that those plans are old and therefore out of their system (in writing too). The problem is that the terms of the plans purchased hadn't yet been reached.
Excellent customer service!!! They were very kind and helped me with my claims. So thankful I got a protection plan from Asurion. I will be sure to get protection plans from them from now on.
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
648 Grassmere Park, 37211, Nashville, TN, United States
Date of experience: 05 January 2025
Made the warranty experience easy!
Date of experience: 05 January 2025
AMAZING customer service...very glad I purchased this plan, trouble free resolution and paid for itself 10x. Highly recommend!
Date of experience: 05 January 2025
Absolutely! Here’s a review you can use:
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I recently had the pleasure of working with MARLON who helped me reactivate my SIM card after it was inadvertently erased while I was attempting the data and app transfer from my old iPhone 13 Pro Max to my new iPhone 16 Pro Max by following the online step-by-step guide for setting up the new iPhone. Because of this issue I requested online support from Verizon/Azurion and Marlon was the expert assigned to me. The SIM reactivation process took about three hours, but I can confidently say that it was worth every minute.
From the moment I started the chat with Marlon, his patience and positive attitude made a stressful situation feel manageable. He went through each step, explaining what he was doing and why it was necessary. His expertise was evident, and it was clear that he genuinely cared about resolving my issue.
Thank you for providing such exceptional service! It’s employees like Marlon who make a difference in customer experiences. What a guy!
Date of experience: 05 January 2025
They asked clear questions, while I was able to answer thoroughly and properly for my issues.
Date of experience: 05 January 2025
Overall, I absolutely do suggest the protection plan (Amazon Complete Protect) to anyone... My issue, is only in the fact the website/app never function properly or at all, requiring claims to be filed and anything needing done via chat support and I can't view that I have the plan active on the website although it's shown as subscribed on my Amazon account. Support has always been fantastic and helpful in getting what I needed done, but that greatly limits my ability to file claims due to available times, vs being able to do everything online myself 24/7 like it was supposed to be possible to do . Still, it's worth it and I have no intention of dropping the plan over the minor hang-ups, just be glad if they can ever fix it!
Date of experience: 05 January 2025
It is for sure the best Insurance ever. The customer service is the best they will treat you as humain and not like a claim Number. Chris was very helpfull and so nice. Easy and stressfree total recommande
Date of experience: 05 January 2025
Date of experience: 10 December 2024
Reply from Asurion
We understand your frustration with the service you received during your claim process. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our processes. If we can assist you further, please feel free to email us at trustpilotreviews@asurion.com including your name and claim number. Thank you!
The representative was extremely helpful. All my questions and concerns were answered.
Date of experience: 04 January 2025
Kerby was very helpful and quickly responded to my messages which I appreciated. Many times with chats you’re left wondering if the person is still there because they take so long to respond but Kerby responded right away and provided detailed instructions for me
Date of experience: 04 January 2025
Representative was very knowledgeable. I appreciated his expert help.
Date of experience: 04 January 2025
I am having issues with a couple of PS5 controllers and the agent assisted me resolving the issue
Date of experience: 04 January 2025
The Tecnician was very good he fix the problem rigth away
Date of experience: 02 January 2025
The chat technician was very helpful and very knowledgeable and I deeply appreciate the assistance
Date of experience: 04 January 2025
I've bought several policies over the years and never had to use one till now due to a vacuum that died. I did a chat session and within minutes everything was handled, and done perfectly. I'm so glad I bought the policy and glad Amazon has partnered with such a great company.
Date of experience: 04 January 2025
Well after some time I got a chance to chat with someone and it went very smooth before the chat I tried to do it myself manually it didn't work too well
Date of experience: 04 January 2025
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