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Could'nt be happier! Asurion was fast with replies, very very professional, very kind, and this place knows exactly what they're talking about. Definitley Iove this company!! Very glad my husband decided to purchase the protection plan, with having a young son, it was a great idea.
If I ever purchase anything with an Asurion protection plan available I'm purchasing it. Its well worth it. Thank you Asurion!!!
With my daughter being Autistic, she tends to get upset from time to time. She is non-verbal and uses an iPad with a speaking program to communicate. Before Asurion, I was paying crazy for replacing her iPads when she would break them. The Asurion plan has saved me so many times and I highly recommend it for anyone who tends to replace electronics quite a bit.
A happy customer is like a happy wife—happy wife, happy life. At least, that's what they say. When it comes to providing stellar customer service, Asurion CS is always up to par and ensures that the problem is addressed ASAP.
AMAZING SERVICE - I purchased a robot vacuum in early 2024 & for unknown reason it stopped working the following year. I had paid under $10 for a protection plan at the time...which I had forgotten about. When I contacted Asurion today and spoke with "Evelyn" who was possibly the most helpful & professional customer service rep I've encountered in a LONG time, Asurion not only filed the claim FOR ME via online chat but sent me a gift card for the full purchase price so I can purchase another. This whole experience was WIN WIN. Get the protection plan!!
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
648 Grassmere Park, 37211, Nashville, TN, United States
The representative was very helpful, responsive and pleasant. The entire experience was amazing.
Date of experience: 18 January 2025
The agent collected the relevant information and approved a refund for my defective product.
The interaction was smooth and exceeded my expectations.
Date of experience: 18 January 2025
Date of experience: 18 January 2025
What made my experience good was excellent customer service.
Date of experience: 18 January 2025
Got insurance with asurion. Did get a refund of e gift card that I can only use on amazon. What if don't want to buy anything on amazon. I pd with debit card I would think that's way I would get a refund. Never buying anything that I have to buy insurance they want you to buy at amazon
Date of experience: 18 January 2025
Reply from Asurion
We understand your frustration with the refund process. We appreciate you taking the time to share your experience. We value your feedback and will use it to improve our services. If you have any questions, please feel free to email us at trustpilotreviews@asurion.com. Thank you!
My friend recommended me to do this before i went to the store in this cold weather and I don’t drive, so this way was very convenient and the representative was very patient and helpful. Thanks again.
Date of experience: 18 January 2025
Always has a good experience here can’t live without Asurion ⭐️⭐️⭐️⭐️⭐️
Date of experience: 18 January 2025
Taya was EXTREMELY helpful and unbelievably patient. She stuck with me through the whole activation process. Well done.
Date of experience: 18 January 2025
So far so good! Asurion has been perfect when taking care of my repair needs.
Date of experience: 18 January 2025
Trying to sell products you didn’t call in about and not taking care of the issue in hand!
Date of experience: 18 January 2025
They are much more helpful than Verizon, their customer service is fantastic. Very helpful and sincere employees helping find a solution to your problem which a lot of companies lack so I appreciate the help.
Date of experience: 17 January 2025
The person that in the chat was very patient and thorough, although with the issues l have. I’ve been referred to Tech support. The professional assistance l received was appreciated.
Date of experience: 17 January 2025
Date of experience: 17 January 2025
I was setting up am iPhone 15 for my son and had never used one before and David made the whole process very simple for me me . It was one 9f the best tech experiences I've had to date very happy with his service.
Date of experience: 17 January 2025
THIS COMPANY SUCKS I WAS PAYING FOR INSURANCE FOR TWO YEARS AND WHEN I PLACE A CLAIM THEY NEVER SEND ME MY PHONE THEY GIVE ME TO MANY EXCUSES AT THE I HAVE TO CANCEL EVERYTHING WITH THEM
Date of experience: 17 January 2025
Reply from Asurion
We understand your frustration and apologize for the experience you had with your claim. We value your business and strive to provide excellent service to all our customers. We will take your feedback seriously and use it to improve our processes. If we can assist you further, please feel free to email us at trustpilotreviews@asurion.com. Thank you!
Easiest company to deal with, by far! Their service is amazing and their turnaround on repaired items is incredible! My printer literally shipped back to me the same day they received it. Amazed! :D
Date of experience: 26 December 2024
The process for starting up a new phone was very easy primarily because of the tech support that I received.The Tech new the answer to every question that I had without help or accessing the manual.The startup went very smoothly.The old phone is to be returned but I'd rather toss it (hic)
Date of experience: 17 January 2025
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