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My PC came on time and exactly as I ordered! The communication was good for me- and anytime I reached out I was responded to promptly. I bought it for the Sims 4, and it runs on Ultra with 50k gb+ of mods. Overall I’m very pleased with it and I feel more comfortable with upgrading it once needed since it’s a prebuilt :) thanks
Great set up, great PC, good communication telling me they are behind because of orders.
Yet still got it to me intime for my daughters Birthday.
No problems, touch wood it stays like that.
Happy customer.
Wanted a first gaming desktop for 14 year old son’s birthday, AWD-IT system based on intel 14440 and ARCB580 was perfect mix of price and performance. I’d looked at building myself from components but at this price getting it built by AWD was cheaper!
Very pleased with the system and son loves it.
Delivery was painless and good communication to update on delivery timescales.
Ordered a GPU, Case and Motherboard. The case and GPU were on time no issues but the motherboard was delayed by a lot and I had to write a negative review to get their attention since they don’t respond via email or phone call etc. they did end up sending me my motherboard and I’m absolutely delighted with it I just built my pc the other day and it works with no issues and it’s fantastic. I do think that there’s certain items they have listed as in stock but they’re actually not in stock and they end up ordering it overseas which is fine but I think this should be something that’s noted on the website so the customers knows what they’re buying. Just some constructive criticism but all in all they’re a fantastic service and will be buying from them again for sure. I have removed my negative review.
Written by the company
Choose Your Ultimate Setup
CPU, Motherboard Upgrade Bundles
Why should you buy from AWD-IT? We asked our Discord Community:
"Great Pricing, Availability and Support. I don't believe Anyone else in this industry is as helpful to their community of customers as AWD is. Overall a great company that services the needs of the enthusiast as well as the Newbie community at great prices with no compromises in support or quality."
"Prices beat competitors, the website had all the information I needed to choose the right build for my needs and with a great community I was able to make sure the build was the best for my budget. I wouldn't go anywhere else, from PCs for beginners to PCs for Experts. AWD has everything you could possibly need."
Join our Discord: AWD-IT Gaming (discord.com)
ADMI Ltd (trading as AWD-IT.co.uk) are an online retailer of computer hardware and creator of custom PC's for gaming.
Through dedication and hard work, our website has become one of the top go-to destinations for buyers looking for a great deal on the net, and we are the number one seller of PC's for gaming on the Amazon marketplace in the UK.
Our after sales support is comprehensive and extensive, offering both technical and returns support over prolonged periods.
Our mission is to continually improve. We invest in our people, our service and internal systems daily, enabling us to provide our customers with the highest possible level of service before, during and after their purchase.
We welcome and encourage feedback!
Written by the company
Pay in 30 Days. Pay in 3 Instalments.
AWD-IT, Unit E1, Trentham Trade Park, Stanley Matthews Way, ST4 8GA, Stoke-on-Trent, United Kingdom
Very Unsatisfied. I have placed an order on 21 jan and its been over a week since I ordered my PC. All of work is pending. I have tried to call them, email them but all in vain, they didn't respond me . I am so pissed off now and if I dont get my delivery this week I will have to take the matters legally.
My order is 100887855
Date of experience: 21 January 2025
My PC came on time and exactly as I ordered! The communication was good for me- and anytime I reached out I was responded to promptly. I bought it for the Sims 4, and it runs on Ultra with 50k gb+ of mods. Overall I’m very pleased with it and I feel more comfortable with upgrading it once needed since it’s a prebuilt :) thanks
Date of experience: 10 January 2025
Reliable, good value and on time. Great service as usual from AWD-IT.
Date of experience: 10 January 2025
All good. Choice,product,build time, delivery,packaging. Nothing to complain about.
Date of experience: 10 January 2025
Ordered motherboard with cpu and cooler on 12.01.2025. Still not dispatched, last week customer support answered to me and said that order will be dispatched in 2-3 days which didn't happen. I'd recommend to avoid this company and buy from other websites. My order number is #100882104
Date of experience: 29 January 2025
Took forever to dispatch but item was on their supplier not them. Paid for royal mail next day but got upgraded to DPD next day (dispatched friday, delivered on saturday) for better tracking so appreciate that.
Very hard to contact though.
Date of experience: 24 January 2025
AWD had the best price for what I wanted and had it in stock. Fast delivery and very safisfied. Will use them again
Date of experience: 10 January 2025
Ordered a GPU, Case and Motherboard. The case and GPU were on time no issues but the motherboard was delayed by a lot and I had to write a negative review to get their attention since they don’t respond via email or phone call etc. they did end up sending me my motherboard and I’m absolutely delighted with it I just built my pc the other day and it works with no issues and it’s fantastic. I do think that there’s certain items they have listed as in stock but they’re actually not in stock and they end up ordering it overseas which is fine but I think this should be something that’s noted on the website so the customers knows what they’re buying. Just some constructive criticism but all in all they’re a fantastic service and will be buying from them again for sure. I have removed my negative review.
Date of experience: 29 January 2025
My delivery stated 6-7 working days to arrive this has passed and my order hasn’t arrived yet. This wouldn’t be a problem if the customer service team actually responded or picked up the phones. No update on my order and now I starting to worry that it may be faulty once it arrives after looking at other reviews.
Date of experience: 29 January 2025
Reply from AWD-IT
Hi Mohammad,
Thank you for your message, and we sincerely apologise for the delay in receiving your order. I understand your concern, especially after waiting longer than expected, and I truly appreciate your patience.
The system did face some instabilities during testing, which unfortunately caused a slight delay. However, I can assure you that your order is now ready to go, and it should be shipped out tonight.
We are committed to ensuring that the product you receive is of the highest quality, and we sincerely apologise for any frustration this has caused.
Please let us know if you have any further questions or concerns.
AWD-IT - Kian
Is only about delay, compiuter is good quality and fast
Date of experience: 23 January 2025
Very poor response time, I had called up about a refund and cancellation whilst in the store, the man said yes, he took my order number, and said oh yeah, your all good, my order apparently will be delivered today regardless, in addition to the call I had also sent an email, and alongside all those problems, the tracking number they have sent doesn't exist
Date of experience: 29 January 2025
Reply from AWD-IT
Hi Danieldt,
hank you for bringing this to our attention, and we sincerely apologise for the inconvenience and confusion caused. I understand how frustrating this must be, and I want to assure you that we are actively working to resolve the situation.
We have been awaiting the completion of the internal process to cancel your order, including the necessary paperwork being destroyed, before we could initiate your refund. As part of this process, the tracking number was still generated automatically, but it does not exist as the order has already been marked as cancelled in our system.
Your order is now officially cancelled, and the refund will be processed for you shortly. Please allow a few working days for the funds to be reflected in your account, depending on your payment method.
Once again, we apologise for the poor experience and delayed response. We value your business and are committed to resolving this as quickly as possible.
Thank you for your patience, and feel free to reach out if you have any further questions.
AWD-IT - Kian
I've used AWD-IT services over a couple of years and have always found them to be quick, well priced and excellent customer service.
Date of experience: 24 January 2025
Purchased a CPU and Motherboard (both listed as in-stock) 0 updates were made on the order, dpd was told they were expecting a parcel to mislead me into thinking items were sent. Contacted them over 40 times of a mobile number linked to my order number, never answered the phone once. Called from my friends and mothers phone and they answer straight away.
The first time i contacted them they said everything was sent and on the way.
The second time i contacted them they coerced me into a cheaper motherboard because the one i bought and was previously told was already sent was not in stock. They promised me if i took the cheaper motherboard both the board and processor will arrive the next day. Nothing arrived.
Contacted them again and they eventually tell me the CPU i ordered is not in stock and i have to wait till the end of February.
I cancelled the orders and was assured i would receive a refund confirmation by the end of the day.. guess what they failed to send one.
I looked at reviews and seems this company has failed to deliver 90% of orders since the beginning of December. 100% ignoring the mobile number linked to my account. Complete dishonest and fraudulent behaviour over the phone. I will be making further complaints to the Financial services.
Also all of this stuff that was confirmed to be out of stock and on order till late February is still being sold on the website as in stock.
How many red flags do you need.
Date of experience: 27 January 2025
The pc was looking like a bargain however after ordering was promised a 6-7 day delivery, no updates whatsoever a whole 11 days later (8 working days) and trying to contact customer service im given automated messages
Date of experience: 28 January 2025
Reply from AWD-IT
Hi Aaqib,
Thank you for your feedback, and I sincerely apologise for the delay in receiving your order. I completely understand how frustrating it can be when expectations are not met, especially after being promised a 6-7 day delivery time.
We’re currently working hard to get this resolved as quickly as possible, and I assure you that your order is a priority. We are experiencing a higher-than-usual volume of orders, and this has affected our delivery times. However, we are doing everything we can to get your PC shipped out as soon as possible.
I also apologise for the automated responses you’ve received – I understand how impersonal that can feel, and we’re working to improve communication moving forward.
Thank you for your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to reach out.
AWD-IT - Kian
I ordered a motherboard and cpu bundle. The bundle did not include ram, so that was ordered as well as an M2 ssd.
All items were / are in stock, so paid for Royal Mail Tracked 24.
Although no email update has been received, the order has remained "Processed" for more than 24 hours.
Raised a ticked asking for clarification of the despatch date..
The bank transaction has completed, but no update has been received and there is No indication of time frame.
Date of experience: 28 January 2025
Reply from AWD-IT
Hi Geoff,
Thank you for your message, and I sincerely apologise for the delay in processing your order. I completely understand how frustrating it can be when you haven’t received updates, especially when you’ve paid for Royal Mail Tracked 24. However, Shipping time is solely shipping only and does not affect build time.
I want to reassure you that your order is being handled and will be sent out within the next 1-2 working days. As your order includes a bundle, these do require a short lead time for assembly, which can occasionally cause a slight delay in dispatch.
We will refund the shipping cost for your order to yourself.
If you have any further questions or need more assistance, please don’t hesitate to reach out. We’re here to help and ensure your order gets to you as quickly as possible.
Been having a problem with the pc, have been in contact with these via email, as when you call it just rings, then call dropping as ringing for so long,
Online chat doesn’t work either!
Been trying to get the pc working for over a week I think now, as they have said to try different things, but still not working! Problem is it takes so long for any replies. Need this sorted asap, as the pc is needed for my son’s university work. I suspect the motherboard is at fault.
Just wish they would answer the phone, as the emails are taking too long.
Order number 10029753.
And email reference 276625
Date of experience: 22 January 2025
Reply from AWD-IT
Hi Leigh,
I do want to sincerely apologise for the frustration and delays you’ve experienced in trying to get your PC up and running. I completely understand the urgency of the situation, especially with your son’s university work, and I’m truly sorry that this has taken longer than expected.
I also want to clarify that our live chat services have been temporarily disabled due to a high volume of customer inquiries, and we’re doing everything we can to manage the workload. I completely understand how difficult this has made communication, and I apologise for the inconvenience.
I can confirm that we’ve sent an email to you with further details on the next steps. I’ll personally ensure that this matter is handled swiftly and that you get the support you need to resolve the issue as quickly as possible.
Once again, I apologise for the delays, and we’re here to get this sorted for you. Thank you for your patience, and please don’t hesitate to get in touch if you need any further assistance.
AWD-IT - Kian
I ordered a gaming pc and i was sent that the order would take 6-7 working days but i haven’t received any tracking updates other than one email on the day i ordered it saying it was processed. 6 days later it is still processed
Date of experience: 28 January 2025
Reply from AWD-IT
Hi Abid,
Thank you for reaching out to us, and I sincerely apologise for the delay and lack of tracking updates on your order. I completely understand your frustration, especially when you were expecting your gaming PC within the stated 6-7 working days.
In order to assist you further, could you please provide your order number? Unfortunately, we were unable to locate it from your review, but once we have this information, we’ll be able to check the status and provide you with an update as quickly as possible.
Once again, I’m truly sorry for the inconvenience caused, and I appreciate your patience as we work to get this resolved.
AWD-IT - Kian
Arrived on time and well packaged
Date of experience: 07 January 2025
AWD-IT are top quality and quick with their deliveries. Always good value.
Date of experience: 23 January 2025
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