Belong Reviews 322

bruh i meant to get 50 mbps but im getting 10 mbps.

Date of experience: 03 January 2025

Internet dropping out so much anything is unwatchable. As for working from home, forget it!! Can’t help with any upgrades to internet fibre to curb. I feel like we have wasted the technician’s time twice now as Belong have told us the upgrade is unavailable in our area which in fact it is. Was informed we need to change provider to get the upgrade??

Date of experience: 15 December 2024

worst company in australia, slowest speeds ive experienced since modem, actually modem was faster, DO NOT GIVE YOUR MONEY TO THIS LYING USELESS CRAP COMPANY, THEY WILL DO ABSOLUTELY NOTHING TO HELP YOU AS THEY ARE CHARLATANS THIEVES AND LIARS. been screenshotting your pathetic thieving non service since day 1, contacted ombudsman, i will now be taking legal action against you, i am trying to get a class action against you, its coming you need to be culpabable for your theft, as im sure 90 percent of your clients experience similar issues as you are a rubbish provider and outright liars we're really sorry to hear you're dealing with slow speeds and have had a tough time getting the help needed. Please know this isn't the experience we want for our customers. We'd love the opportunity to turn things around, if you're willing to give us another go, please send us an email and we'll be in touch lmao, thats their standard reply, yet nothing changes, constant slow speeds, if speak with them they try to blame you, cant except culpibility, look at their reviews all pathetic, unfortunately im locked in, these people in this company are maggots at best, corporate professional thieves

Date of experience: 28 December 2024

absolutely horrible the speeds can barley even load a single kids game please DO NOT SIGN UP WITH BELONG its constant stress with this wifi and its slow speeds have cancelled my plan and moved to a much better provider

Date of experience: 02 December 2024

I wish I could give negative rating. I have been chasing for nbn connection from past 4 days and today heard from support staff that modem shipment is delayed. They can’t even amend order to activate service. No communication whatsoever that shipments are getting delayed and when modem will arrive

Date of experience: 19 December 2024

I’ve been with Belong for 3 years now, appreciate their services and understanding when times are hard..You cannot go wrong with Belong if you just explain your self honestly.
Thankyou Belong, you truly Belong��

Date of experience: 01 October 2024

My phone number was PORTED by BELONG to another SIM and then that SIM was used to rip me off at my bank.
All that is required to STEAL your number is a phone call or Internet connection, your date of birth and BELONG happily shifts your number to someone elses phone. NO CHECKS or PHONE CALL to the owner to see if this their wish.
Even after I raised the issue and Belong sent me an EMail saying my number was blocked the thief contacted Belong AND HAD IT UNBLOCKED so they could continue to try and steal from my account.
(Thankfully I had contacted my bank so no more losses)
What sort of security is this.
Customer service gives the standard (Belong) spiel of this is policy, we have checks and balances, you must have done something wrong etc.
All they wish to do is dodge any RESPONSIBILITY re the theft of the number through their own slack security.
The ACMA Mobile Number Portability Code (which covers ALL Telcos) states that "before porting a number, you must check that the customer is the right-of-use holder"
I received SMS at NIGHT saying "if not me then contact them". I was ASLEEP so knew nothing till next morning.
A phone call at that time would have alerted me to the situation.
An SMS?????
Pathetic
Belong is a branch of Telstra and Telstra web says they block heaps of scams every day.
BULL SHiiiit !!!!!

Date of experience: 22 November 2024

They have started taking money out of my bank account in the Uk and I have never had any dealing with them at all or even been to Australia . I have chatted to them but they said just to contact my bank - no explanation or anything .

Date of experience: 02 December 2024

I have this Telstra 4G USB data only (Sierra Wireless 320U) that still operates on the 4G post the 3G shutdown. They want to disconnect it on the 28th of November for no reason. it is not a voice handling device that relied on 3G services for 000, it is data only.

As per their reply below - they are my provider - my device does not fall within the scope of the 000 determination and it is still connected on the 4G network in LTE mode and uses the other higher frequency bands instead of the 700Mhz which it does not need - it gets a higher data rate when it uses the 1800 or 2100 Mhz frequency bands - higher frequency band = higher data rate.

The 700Mhz requirement on the telstra link below is for voice capable VoLTE devices which require 000 (or 112) access, my device (google telstra netgear 320U) is DATA ONLY and is without a headset or dialer for any 000 service.

Not sure why they want my device it to run on 700 Mhz - what to make it go slower??

Date of experience: 07 November 2024

They continue to raise their prices and don’t care if you threaten to leave. Found Mates are the best.

Date of experience: 18 October 2024

F$@&@ing r3tards.
I’ve called them 6 times over a span over 2 weeks for a detail change. A simple task to remove mine and replace with my father’s. Nobody knows how to do that on the phone. They can barely speak English. You’re on hold for 30+ minutes and non stop being transferred because not 1 single person working for Belong is competent at their job. Belong- never again.

Date of experience: 31 October 2024

i cannot put a judgment on belong because every time i call them i have to really struggle to understand 10% of what that undertrained Indian guy is trying to tell me. and every time i give up.

Date of experience: 23 October 2024

Really, really disappointing! Used to be good and had minimal complaints. Now? Terrible speed, continuously drops out, and the kicker is that the pricing has increased TWICE since connecting in June last year! I wouldn’t mind paying for a service, if it actually worked!

Date of experience: 01 October 2024

Very bad network very bad company never use it .

Date of experience: 29 September 2024

Was considering signing up with Belong for mobile phone plans, however the website fails to display plans or pricing. I emailed a formal complaint to them about this and their response indicated they either had not read my complaint or the person lacked any comprehension whatsoever. In either case, I responded and the next response I got still refused to provide the requested information, answer the complaint and openly stated a response via email would take them too long and that they would only assist me if I provided private contact information, specifically my phone number. Hence I will not be signing up to Belong. No transparency, obstructive, unprofessional, deceitful, lazy, unhelpful and all due to their blantent attempt and priority to harvest private data, rather than resolve complaints.

Date of experience: 08 September 2024

Dont ever use their service. I wanted to change to new provider and got rejection for number transfering. Then I called Belong service and one of their service agent told me to cancel the sim plan then it would be able to transfer. What’s a dumb advice. Without phone number in service, you can not transfer due to the verification process. So I have had to call Belong again and reactivated the number again, it took 5 days and they charge me for new plan which is 19AUD ( plan before was 15AUD). With number activated then I called new provider and proceed again the number transfering. My advice is never ever go with them.

Date of experience: 10 July 2024

I am not a customer there. They keep sending me emails that are addressed to someone else. I have told them more than 4 times that they have the wrong email address, to stop emailing me, and to call the persons phone number to contact him so they can properly update the account information. The fact I have written a complaint, and replied to 3 emails detailing I’m not the person and they are still incompetent enough to not change anything, keep sending me “we haven’t heard from you� messages. Not even signed up with them and their service is terrible. Not even sure if people read the emails or complaints they get because if they did this wouldn’t be an issue I am still dealing with. They have terrible customer service. I can’t even imagine the person who is supposed to be receiving these emails that I am getting is feeling. 0/10 do not recommend. They are terrible.

Date of experience: 05 July 2024

Constantly overcharged me over 2 years but not so much that I'd notice. Once I did they denied responsibilty & told me to take it up with my bank. This was after having me deal with their Indian call centre for a week before someone from the Australian office decided to call me. For the last few months before EVERY call I've been played a message that "after G3 closure this phone will not likely be able to make calls, even emergency calls...." I have a brand new phone but I wonder how many not so tech savvy people went out to buy a new phone when they didn't have to? They argued that with enough online research anyone can find this out, despite the message continuing to play with EVERY phone call. How many oldies are going to spend an hour using Google to research phones? None, they just order a new phone from their carrier. Oh and Jan 1st my number was disconnected because I sent a batch Happy New Year text which they, without calling to confirm, believed MUST have been business use on a personal package. Had to use my NBN to email BELONG, backwards & forward to get it fixed because I couldn't call them & they couldn't call me because as I said, they'd disconnected my number. Turns out a family member had been trying to call me most of the morning because they (a teenager) found themselves in a distressing situation that they wanted their uncle, rather than a parent, to get them away from. Carbon neutral doesn't mean you can be disgraceful in every other regard. I will enjoy tomorrow's call to consumer affairs.

Date of experience: 01 January 2024

I wish I could give belong a -5 star rating. They are the most useless company ever!! If you want to pull your mobile number from a different provider use a different company as they can’t do that. They can’t do the simplest of tasks including a verification code that actually works, customer service is subpar, all they do is say I can’t do that. They don’t listen, they talk over you, they don’t complete the task. Worst company EVER!!!

Date of experience: 24 June 2024

Rude staff, terrible connection. Will take money out of your account after you've laid up the month.
Spotty connection.

Date of experience: 14 June 2024