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I was just having a fault looked at on my card meter but after talking to Nathan the engineer he certainly put my mind to rest about smart meters and explained a lot. After he fitted the meter he then explained all the ways I could save money by sorting my home out and I am now sorted. Much easier to just pay for my electric and gas online, I can see what I'm using and all is working well. Definitely suggest anyone paying on card or key should go over to it, it's much better. Thanks.
When our fairly new boiler had a fault this morning, I was dreading calling a British Gas call centre, as you do.
But, as it turned out, Latif, who handled our case, was an absolute joy to speak with. He made everything so easy, and went the extra mile on two instances which made a significant difference to the outcome of our issue and, the course of my day.
The engineer, Jamie, who came out later the same day was also a pleasure; very thorough in his work and his explanations of our options.
I've never known customer service like it and it has realigned my expectations.
Always had good service from British Gas, The man who fixed my Boiler was great. No complaints. There is one thing though when phoning up this time it took a while to get to speak to someone to book the appointment, some robotic connections were not giving me the correct answers, I persevered and eventually got a nice lady who booked the appointment.
Jointly owned property where the top flat needed the Gas and Electricity meters moved. We were asked to provide photos of the meters by an individual at British Gas. 2 months and counting this person working for British Gas never replied despite multiple emails to him for an update and even the British Gas Contact Centre contacting him. Had to make a formal complaint for an apology. Lets see if BG can manage that and how individual employees work....or don't work in this case! Will be cancelling contract with BG.
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
The Causeway, TW18 3BF, Staines-upon-Thames, United Kingdom
She sorted the problem that I asked for long time and explained to me every thing also she was very kind and answered all my questions thank you
Date of experience: 09 January 2025
Engineer arrived on time and completed the job quickly
Date of experience: 14 January 2025
We have had gas and electrical engineers from British Gas. They have all been very efficient and helpful,. Would definitely recommend.
Date of experience: 17 January 2025
Easy to book repair, quick repair appointment and polite and professional engineers ( Chris and Jason) that fixed the issue.
Date of experience: 16 December 2024
Straight forward advice on my enquiry. Call answered very quickly, so very happy.
Date of experience: 17 January 2025
I'm only a little pleased with BG because I've emailed them a few times over my faulty smart meter but have never had a reply from them. But if they want to lose out then that is their business.
Date of experience: 17 January 2025
I feel safe with my gas boiler knowing it is serviced annually by a professional gas engineer. Annual service is included in my boiler insurance. I have peace of mind knowing I can request an engineer online and book an appointment for this and also book a call out should any problems arise.
Date of experience: 14 January 2025
Date of experience: 14 January 2025
Had an engineer out today for a fix and service, was very considerate, thoughtful, explained everything he was doing and how to maintain, proved the cover is worth the peace of mind.
Date of experience: 17 January 2025
I use online chat to submit meter readings as i cant have a smart meter fitted,the advisors are always helpful and update my account very quickly
Date of experience: 15 January 2025
Always a great service My Mum has been with them for 59 years
Date of experience: 17 January 2025
Prompt service.
Keeping me informed of any changes.
Date of experience: 13 January 2025
Engineer was very polite and knowledgeable
Date of experience: 17 January 2025
Our advisor Douglas was very helpful and clearly answered all my questions. He explained the whole process to us clearly, and wasn’t pushy at all.
Date of experience: 17 January 2025
When our fairly new boiler had a fault this morning, I was dreading calling a British Gas call centre, as you do.
But, as it turned out, Latif, who handled our case, was an absolute joy to speak with. He made everything so easy, and went the extra mile on two instances which made a significant difference to the outcome of our issue and, the course of my day.
The engineer, Jamie, who came out later the same day was also a pleasure; very thorough in his work and his explanations of our options.
I've never known customer service like it and it has realigned my expectations.
Date of experience: 17 January 2025
Think it's shocking having to pay £60 excess for the Home care plan been with the company for years. We called them out once and had to pay excess and my new quote was increased because we called them out
Date of experience: 14 January 2025
The engineer fixed the problem. telephoned before he came and also text with a time he would arrive helpful
Date of experience: 17 January 2025
I have already made one complaint but that was about the (lack of) service that I got from the Help Desk at British Gas. This is about the standard of work that is performed on behalf of British Gas.
To recap - in August 2017 (I found that date in an old diary) an engineer working on behalf of British Gas called to update our gas meter, it being near it's end-of-life. All seemed OK with the replacement until recently when my electricity supplier (EDF) tried to upgrade my electricity meter and they could not because there is a gas pipe (added in the 2017 update) going across the main fuse to the meter and they cannot remove it. I understand that, the gas pipe being from the meter into my house, it is my responsiblity to fix it but having found an engineer who will fix it for £200 it seems a lot for something that was the fault of someone working for British Gas.
Date of experience: 07 January 2025
The technician who came to fix my central heating and hot water was very courteous. He explained what was the problem very clearly and fixed the problem in a timely manner. Everything was left very tidy.
Date of experience: 29 November 2024
Unfortunately British Gas provide their engineers with out of date information. It is difficult to get old phone numbers deleted and email addresses may not be current. Their engineers are brilliant.
Date of experience: 17 January 2025
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