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TL;DR: Scammy service, don't recommend
When you run out of your premium trial, your account will be "restricted" (won't work) if you had more than 25 passwords. Even worse, they disable copy-paste (if you have this issue, use INSPECT ELEMENT in your browser to manually copy it).
Of course then they will ask you to buy the premium version. 50 EURO a year. Yeah, no thanks!
Everything with Dashlane is amazing, except the price change every year. I'm leaving 5 star because I trust this company and believe it was necessary for the price change but if it increases next year, I think I have to rethink and worry about my pocket.
I have been a Dashlane user for years, but leaving now disgusted. Reported an issue and asked for help. All I got was an acknowledgment four days ago. Crickets. Meanwhile I am locked out of DL, even online because of an “unknown error try again”. DL’s limits on the Apple IOS and OS version support is irritating as well, especially for a premium priced product. With DL you do NOT get what you paid for.
I am writing this review to express my deep frustration and disappointment with the level of support I have received from Dashlane. As a loyal paid member for over seven years, I have always relied on your service without any issues. However, my recent experience has left me questioning your commitment to your customers.
As an IT professional, I manage a significant number of passwords, making a reliable password manager essential for me. Several months ago, I began receiving pop-ups prompting me to change my master password. Understanding the importance of this, I carefully followed the instructions and recorded the new password.
To my dismay, I was unable to access my account just three hours later. Concerned and anxious about being locked out, I turned to your support. The initial interaction was a chatbot, which offered no solutions despite numerous attempts. After more than ten frustrating attempts, I was finally connected with a live agent.
This agent, while polite, could not resolve the issue and escalated it to a higher level, creating a support ticket (#2396222). Two weeks later, I received an email asking the same questions I had already provided to the chat support. Now, over three weeks later, the issue remains unresolved and still pending.
This lack of urgency and inadequate support is absolutely unacceptable. Your support system is failing to meet the basic expectations of your paying customers. Support is the cornerstone of any successful service, especially in a competitive market like password management. Unfortunately, it seems Dashlane does not prioritize timely and effective assistance, focusing instead on profit over customer satisfaction.
This is deeply concerning. How can a company that handles such sensitive information operate with such insufficient resources for customer support?
My advice to potential customers: avoid Dashlane if you value responsive and reliable support.
I hope this email serves as a wake-up call. It is critical that you reevaluate your support processes to ensure no other long-time customer experiences the same dissatisfaction.
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I am writing this review to express my deep frustration and disappointment with the level of support I have received from Dashlane. As a loyal paid member for over seven years, I have always relied on your service without any issues. However, my recent experience has left me questioning your commitment to your customers.
As an IT professional, I manage a significant number of passwords, making a reliable password manager essential for me. Several months ago, I began receiving pop-ups prompting me to change my master password. Understanding the importance of this, I carefully followed the instructions and recorded the new password.
To my dismay, I was unable to access my account just three hours later. Concerned and anxious about being locked out, I turned to your support. The initial interaction was a chatbot, which offered no solutions despite numerous attempts. After more than ten frustrating attempts, I was finally connected with a live agent.
This agent, while polite, could not resolve the issue and escalated it to a higher level, creating a support ticket (#2396222). Two weeks later, I received an email asking the same questions I had already provided to the chat support. Now, over three weeks later, the issue remains unresolved and still pending.
This lack of urgency and inadequate support is absolutely unacceptable. Your support system is failing to meet the basic expectations of your paying customers. Support is the cornerstone of any successful service, especially in a competitive market like password management. Unfortunately, it seems Dashlane does not prioritize timely and effective assistance, focusing instead on profit over customer satisfaction.
This is deeply concerning. How can a company that handles such sensitive information operate with such insufficient resources for customer support?
My advice to potential customers: avoid Dashlane if you value responsive and reliable support.
I hope this email serves as a wake-up call. It is critical that you reevaluate your support processes to ensure no other long-time customer experiences the same dissatisfaction.
Date of experience: 28 November 2024
TL;DR: Scammy service, don't recommend
When you run out of your premium trial, your account will be "restricted" (won't work) if you had more than 25 passwords. Even worse, they disable copy-paste (if you have this issue, use INSPECT ELEMENT in your browser to manually copy it).
Of course then they will ask you to buy the premium version. 50 EURO a year. Yeah, no thanks!
Date of experience: 22 November 2024
had dashlane for years subscrition cansled cant even copy my pasword moving to diferent pasword manager
Date of experience: 20 November 2024
I have been a Dashlane user for years, but leaving now disgusted. Reported an issue and asked for help. All I got was an acknowledgment four days ago. Crickets. Meanwhile I am locked out of DL, even online because of an “unknown error try again”. DL’s limits on the Apple IOS and OS version support is irritating as well, especially for a premium priced product. With DL you do NOT get what you paid for.
Date of experience: 11 November 2024
Everything worked fine for a couple of years until it stopped. The company has no support. You can't call them and they don't return emails. Their AI response is a joke. If you have something more that the usual reinstall or clear cache it's no help. I am very dissapointed and now I have to move over 300 passwords to another vendor. If they can't respond to a software issue they probably will not be any help if a data breach occurs.
Date of experience: 30 October 2024
Everything with Dashlane is amazing, except the price change every year. I'm leaving 5 star because I trust this company and believe it was necessary for the price change but if it increases next year, I think I have to rethink and worry about my pocket.
Date of experience: 17 October 2024
Subscription Pricing is a rort. I really like the dashlane product BUT the subscription started off 2 years ago as $19.99/yr then a year later that doubled to $39.99/yr and now it's been increased to $59.99/yr. Plus the fact their marketing does not indicate this is USD. I must be a mug to stay and keep paying these exorbitant increases? When does it stop??
Date of experience: 20 October 2024
After being customer for several years, I suddenly can't use my passwords if I don't renew to 3x the previous price. No heads up or notification that this should take place. Not allowed to contact support if I'm not a paying customer. I have "view" access which also has blocked copying my passwords.
Buy bye Dashlane, this is not how I want to be treated as a customer.
Date of experience: 08 October 2024
Being a customer for several years, I am appalled by the service today. I cannot contact live support. to solve an issue.......................
Date of experience: 04 October 2024
Dashlane Service was perfect, Great Password manager, I really like it and happy to pay for it.
until the price incredibly increased for turkey people. couldnt afford it then i changed to bitwarden which is no limit and way better with free. and also affordable and cheap.
Date of experience: 17 January 2024
Amazing password manager.
All the features I need, both on desktop and mobile.
Date of experience: 18 September 2024
My account was blocked due to a double authentication problem solved after many exchanges with Dashlane support. I was able to appreciate the relevance of his indications as well as the great availability and stubbornness of the speakers.
Date of experience: 12 September 2024
No way to contact them if you are not a customer and they have fraudulent use of your email address. Email customer support and just get a generic response from a 'do not reply' email telling you to go online and use their chat bot but it won't deal with you if you aren't a customer.
Date of experience: 09 September 2024
Support was extremely helpful in getting the issue resolved. We were disconnected through the chat box, but then they followed up with me through email to make sure the issue was resolved.
Date of experience: 12 September 2024
Great support, understood the issue, had a solution and got me back and running in a very short time.
Date of experience: 09 September 2024
Rick was easy to communicate with and extremely helpful. He was very patient throughout the interaction and i could tell he really wanted to help with my issue.
I believe he went above and beyond with his customer service.
Thanks so much, Rick!
Date of experience: 29 August 2024
Basically forcing into paying an annual subscription.
I ended up putting all of my passwords on their platform (back when it was a monthly sub) then they decided to try and force me to pay by the year.
Now Iv changed all of my passwords to “stronger” ones generated by the app (forcing me to copy and paste through the app) Ive been trapped into use the app unless I go through and change all of my passwords again which will take forever as Iv got 100+ passwords stored on there.
Iv held off paying their annual subscription subscription fee as long as a I can as it’s so expensive to pay all at once.
As a cherry on top they’ve now done an update so you can’t even copy and paste your passwords off the platform! They are doing all they can to force you to pay.
I’m now going to have to take all of my passwords off the platform and transfer them to a different platform that allows me to pay monthly and it’s going to take ages… Cheers Dashlane… very bad business, very unethical.
Date of experience: 29 August 2024
I've used Dashlane for about 2 years and think it's great. Prior to Dashlane, I used Roboform and LastPass. Dashlane is superior to both for my needs. Recently, Dashlane added an important feature, a PIN login that is easier to enter than the full master password and only works on the one computer where it is entered plus it automatically logs out after around 30 minutes. Before this, Dashlane would stay active for up to 14 days on the computer, which was dangerous in case somebody else (an intruder) accessed the system.
Thank you Dashlane for the big safety improvement.
One final note, I have always had problems using Dashlane on my Android phone, I only use it on Windows computers.
Date of experience: 27 August 2024
Great app! It works really well, and the security is top-notch. I also love the support. Although it can sometimes be a bit tricky to find the live chat option, don’t worry—it’s there! Even when reaching out via email, the response is quick. They’ve replaced my Hotspot Shield account multiple times at no extra cost, which is amazing. Gotta love Dashlane for that!
Date of experience: 26 September 2023
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