I've been with Digital Pacific for over 10 years. Love their support and service...!
Digital Pacific Reviews 507
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4.2
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We have notice the level of support from Digital Pacific to be well below average. A number of times we get conflicting answers from support and often support level 1 and 2 will just point you to help articles that are out of date or not well written.
I have sent email after Digital Pacific response below to
reviewsATdigitalpacific.com.au as they asked with the details.
Unfortunately the email reviewsATdigitalpacific.com.au is giving an Undeliverable error
I have been with Digital Pacific for some time now. The tech support and service I just received from Adam was amongst the best I have ever received. An easy 5 stars from me
Terrible customer service! Stay away from this company. Website has gone down twice now with no warning or notification. No changes made to it, just suddenly stopped working. Attempts to get it restored from backups (which should be very easy) have turned into a nightmare. If you LOVE having to rebuilt sites from scratch & AWFUL service, then choose Digital Pacific.
Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.2
Great
507 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
10+ years of great service & support
I've been with Digital Pacific for over 10 years. Love their support and service...!
Date of experience: 21 March 2025
Reply from Digital Pacific
Hi Florian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Actually the best!!!
I have been with Digital Pacific for some time now. The tech support and service I just received from Adam was amongst the best I have ever received. An easy 5 stars from me
Date of experience: 17 March 2025
Reply from Digital Pacific
Hi Jody,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Conflicting support help
We have notice the level of support from Digital Pacific to be well below average. A number of times we get conflicting answers from support and often support level 1 and 2 will just point you to help articles that are out of date or not well written.
I have sent email after Digital Pacific response below to
reviewsATdigitalpacific.com.au as they asked with the details.
Unfortunately the email reviewsATdigitalpacific.com.au is giving an Undeliverable error
Date of experience: 14 March 2025
Reply from Digital Pacific
UPDATED
Hi Daryl,
Thank you for reaching out. We have tested our email address reviews@digitalpacific.com.au and can confirm that it is fully functional. However, we understand that you may have encountered an issue when trying to send your email.
As an alternative, you should have received a separate notification from Trustpilot informing you that we have requested additional details regarding your review. You can respond directly to that notification, and Trustpilot will then share the information with us.
Please let us know if you need any further assistance. We appreciate your cooperation and look forward to resolving your concerns.
Regards,
Sambrin O.
Online Experience Specialist
***************************************************************
Hi Daryl,
We appreciate your feedback and are sorry to hear that your experience with our support team has not met your expectations. Providing accurate and helpful assistance is our priority, and we take concerns about conflicting information seriously.
To better understand your case and improve our support services, could you please provide your customer ID, domain name, and any relevant case number by reaching out to reviews@digitalpacific.com.au? This will allow us to review your interactions and ensure that our team provides clearer, more consistent guidance moving forward.
We appreciate your time and look forward to assisting you.
Regards,
Sambrin O.
Online Experience Specialist
I was a loyal customer for 15 years
I was a loyal customer for 15 years. This is now NOT an australian owned company and they do not care at all about their customers and their customer service is now terrible.
I spent 4 hours today trying to get assistance and was totally given the run-around and given conflicting information. I strongly recommend you do not trust this company with domain name registration or hosting.
Date of experience: 20 January 2025
Reply from Digital Pacific
Hi Amy,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To ensure your concerns are addressed promptly and effectively, we kindly request that you reply directly to the email sent by our team. This will allow us to provide you with the most accurate and efficient assistance possible.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Terrible customer service!
Terrible customer service! Stay away from this company. Website has gone down twice now with no warning or notification. No changes made to it, just suddenly stopped working. Attempts to get it restored from backups (which should be very easy) have turned into a nightmare. If you LOVE having to rebuilt sites from scratch & AWFUL service, then choose Digital Pacific.
Date of experience: 29 December 2024
Reply from Digital Pacific
Hi Hayley,
We’re sorry to hear about your experience and understand how frustrating this must have been for you. Ensuring the reliability of your website and providing effective support are priorities we take seriously.
To help us address this matter thoroughly, we kindly request you to email us at reviews@digitalpacific.com.au with your customer ID, domain name, and any relevant case number. This will allow us to investigate the situation in detail and work toward a resolution for you.
We appreciate your feedback and the opportunity to make things right.
Regards,
Sambrin O.
Online Experience Specialist
Getting spam from DP...
Not happy getting multiple emails per day from digital pacific urging me to renew my domain name which is NOT with them. Edit: They say it's scammers impersonating them - perhaps they should be checking their mail setup inc SPF, DKIM and DMARC DNS records... Have taken it up to 3 stars instead of 1 as spammers are evil and may indeed be out of their control, maybe, maybe not.
Date of experience: 16 December 2024
Reply from Digital Pacific
Hello Tim,
We would like to inform you that Digital Pacific customers are currently being targeted by scammers who are sending phishing emails pretending to be us. These emails falsely claim to require the renewal of Domains and SSL certificates.
To protect yourself, please report any fraudulent or suspicious emails and delete these emails immediately without clicking on any links or attachments.
Please rest assured that we have already taken action by contacting the relevant hosts and registrars to disable these fraudulent websites.
Unfortunately, while we cannot stop scammers from sending such emails, we act swiftly to mitigate their impact and disable these fraudulent sites.
Thank you for your vigilance and cooperation in keeping your account secure.
Regards,
Sambrin O.
Online Experience Specialist
Who can you REALLY trust with your Domain...?
I've been a very happy customer of Digital Pacific since 2009 and I must say, it's all been a bit boring... but in the best possible way! The last thing you want from your domain host, is drama. Digital Pacific is one of the relatively rare products/services I use, which "just works". In all the years I've been with them, I've never really used their excellent support for anything other than general or configuration related questions. The services I've used have been rock solid and reliable the whole time.
Only once have I ever had an issue... a really serious issue... where there was a block placed on my domain by the domain registrar which was preventing it from being renewed. Losing my domain would have caused untold disruption and damage. The more you think about how deeply integrated your domain is to your work and personal life, the more terrifying this possibility of losing it becomes. It was a VERY stressful week but the Digital Pacific domain support crew were fabulous. They worked through the process with me and collaborated closely with the domain registrar to help get everything over the line.
Your domain is the core of your business dealings as well as the digital identity of your business and your personal life. You really need to take great care in selecting a service provider who takes this stuff as seriously as you "should" be!
I don't speak for everyone, but Digital Pacific have proven themselves to me in the most grueling and stressful of circumstances, and they have this customer for life.
Date of experience: 26 September 2023
Reply from Digital Pacific
Hello Mike,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Rose R
Online Experience Specialist
If your thinking of signing up don't
If your thinking of signing up don't. Servers are barely working, error messages everywhere. Trying to get them to set up email correctly (SPF, DKIM, RDNS etc) is impossible. We expected much more but they don't seem to care!
Date of experience: 01 July 2024
Reply from Digital Pacific
Hello CherrStar,
I'm sorry to hear about your experience. Your feedback is important to us, and we take such concerns very seriously. We strive to ensure that our representatives provide the best service possible and never force our valued customers to purchase services they do not need.
To investigate this matter further, could you please provide your customer ID, domain name, and any relevant case number? You can send these details to reviews@digitalpacific.com.au .This will help us look into your concerns and address them appropriately.
We appreciate your patience and understanding as we work to resolve this issue. Thank you for bringing this to our attention.
Rose R
Online Review Manager
Support team very knowledgeable and…
Support team very knowledgeable and efficient.
Date of experience: 28 June 2024
Exceptional customer service by…
Exceptional customer service by Rolando. Our domain didn't renew automatically as the stored credit card has expired. He walked me through the process of paying the invoices and adding the new card into the system as I was a bit lost when I logged into the wrong account. Rolando was patient and explained everything in detail.
Date of experience: 19 June 2024
Quick to answer call.
Quick to answer call.. immediate resolution of my query. follow up ticket and email done straight away.
Date of experience: 17 June 2024
Very Happy
Olando was easy to understand, very helpful and knowledgeable.
Thanks
Date of experience: 14 June 2024
Been with this company for 15 years
Been with this company for 15 years. Never had issues, helped me as well when my website was hacked. Great customer service
Date of experience: 12 June 2024
Great service from Digital Pacific
Always a great service from Digital Pacific
Date of experience: 05 June 2024
Reliable and recomended company
I have used Digital Pacific a few times for different clients and they have always been helpful and reliable. Recently I have had some excellent service as they proactively contacted me with a solution to a problem I was having. They took the time to provide clear and detailed instructions. It is very re-assuring to have the service and support behind the product.
Date of experience: 04 June 2024
The best company ever.
Hi, I have been with digital pacific for the last 10 years. This company is the best in digital products by far. Whenever I came across any problems they were quickly resolved. I recommend this company to anyone. Thank you for your support all these years.
Date of experience: 03 June 2024
Resolution was arrived at in one…
Resolution was arrived at in one interaction. Good communication and result.
Date of experience: 21 May 2024
Very good support
Date of experience: 10 May 2024
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