It was easy to save money by finding a good phone used. I felt confident buying from Gazelle because of the detailed inspection they do.
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New (used) iPhone came with every crack & crevice covered in grit and dirt. I get it's used, but it's apparent there was no intake quality check/assurance or cleaning process- just a take in/put out. Nothing a minute of cleaning couldn't take care of, so not that big of issue to me, other than the thought that they simply took no effort to clean or inspect.
I was definitely skeptical about buying a used and also a fair condition phone. This was my first time buying from this site. I registered my number and they sent me a $20 discount code. When my phone arrived at home, it looked like a brand new phone with 2 incredibly small scratches. So far I am very pleased with my phone 14.
Very happy with my purchase of an iPhone 15 Pro from Gazelle! Phone arrived on time and in great condition despite just the “Good” condition category I bought it from per my order.
My old phone was an iPhone SE2 and this is a huge step up! Even though the battery condition is 93% maximum and had about 370 charge cycles, it still lasts for my whole work day that is phone intensive with a few hours of phone calls + many apps used throughout the day.
While I had considered buying a new 16, it didn’t make sense with what I saved on this reconditioned 15 pro that had all the features I was looking for at a great price.
I got the unlocked 256gb version and I trust it’ll provide me with years of great service.
Company details
About Gazelle
Written by the company
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Contact info
United States
- gazellesupport@ecoatm.com
- www.gazelle.com
Verified
Horrible service they took my money and…
Horrible service they took my money and never shipped the phone. The tracking shows that they created a label no movement at all which means they never shipped the item
Date of experience: 09 January 2025
Verified
Great price and I received the phone In…
Great price and I received the phone In better condition than I expected.
Date of experience: 07 January 2025
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Verified
Good communication even though there…
Good communication even though there were delays.
Date of experience: 09 January 2025
Reply from Gazelle
Hello Jared, Thanks so much for sharing your experience! We hope that you come back to us in the future! -Gazelle Support
Verified
Easy!
It was easy to save money by finding a good phone used. I felt confident buying from Gazelle because of the detailed inspection they do.
Date of experience: 03 January 2025
Reply from Gazelle
Hi Madeleine, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
Ordered my son the IPhone 14
Ordered my son the IPhone 14, the quality was amazing! We were able to get it setup with no problems. Will be getting another one soon!
Date of experience: 20 December 2024
Reply from Gazelle
Hello there, This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊 -Gazelle Support
Verified
Company won’t ship
Placed my order. Got an email a couple days later saying it would be delayed due to weather. A couple days after that I got an email that my order had shipped. I can handle that. But what’s pathetic is it hasn’t shipped. They just printed a label and never shipped it. It’s been almost two weeks and they still have yet so send it out. Save the headache and show somewhere else.
Date of experience: 03 January 2025
Reply from Gazelle
Hello Justin, We understand your frustration with the delay in receiving your order. We sincerely apologize for the inconvenience this has caused. Thank you for bringing this to our attention. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Over a week and the phone has still not…
Over a week and the phone has still not shipped. If you are going to be this slow then at least say so when someone goes to order.
Date of experience: 09 January 2025
Reply from Gazelle
Hi Kenneth, We understand your frustration with the shipping delay. We sincerely apologize for the inconvenience this has caused. We appreciate you bringing this to our attention. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com for further assistance or if you have any questions. -Gazelle Support
Verified
Does not deliver within period promised
Ordered on 3 January - was supposed to be delivered in 5-7 business days. Was only "processed" on 9 January. And on 15 January, it has not even been shipped yet... Too late!
Date of experience: 09 January 2025
Reply from Gazelle
Hi there, We understand your disappointment with the delay in receiving your order. We apologize for the inconvenience this has caused and the time it has taken to process your order. We appreciate you bringing this to our attention. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Ordered an i-phone for son in college
Ordered an i-phone for son in college. Shipping address different than billing so they canceled my 1st order. I ordered another phone with same shipping and billing so I would then need to ship it to my son after I receive it. Order was supposed to be here in 5-7 days. It has been 7 days and it hasn't left the starting point.
Date of experience: 09 January 2025
Reply from Gazelle
Hi Angie, We understand your frustration with the delayed delivery of your son's iPhone. We sincerely apologize for the inconvenience caused by the initial order cancellation and the subsequent shipping delay. We appreciate you bringing this to our attention. Please feel free to contact us at 1-800-GAZELL or by email at gazellesupport@ecoatm.com. -Gazelle Support
Worst customer service ever
Almost 2 weeks and the phone I ordered is stuck in pre-shipment status for over a week. I’ve called customer service every day the last 3 days and I’m told that nothing can be done, and I have to wait another week until gazelle can send documents to report a lost item. I can’t cancel, I can’t get a refund. I’m just stuck! Worst customer service I’ve ever experienced. Save your time, money, and stress. order from eBay or any other service. Gazelle is garbage!
Date of experience: 15 January 2025
Reply from Gazelle
Hello Brian, We understand your frustration with the delay in receiving your phone and the difficulty you've experienced with our customer service. We sincerely apologize for the inconvenience and the extended wait time. We appreciate you bringing this to our attention and will like to make this better. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Survey received but not the phone
I haven’t received the phone and shipment tracking only shows the mailing label was generated 6 days later.
Date of experience: 09 January 2025
Reply from Gazelle
Hi there, We understand your frustration with the delayed delivery and lack of tracking updates. We sincerely apologize for the inconvenience this has caused. We will like to make this right. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
The phone description was accurate and…
The phone description was accurate and the phone arrived in better condition than described.
Date of experience: 02 January 2025
Reply from Gazelle
Hi Richard, Thanks so much for choosing Gazelle and the awesome review! We hope that you come back to us in the future! -Gazelle Support
Hands down worst experience I have ever…
Hands down worst experience I have ever had with customer service. I paid extra for shipping and surprise they take 2 days to pull the phone from the shelves and 2 days to send via FedEx. So what am I paying $40 extra for? Then after 5 days the phone hadnt reached FedEx, so I called and they told me it got lost, made me fill out a lost shipment affadavit which makes NO SENSE because I didn't ship it nor did I lose it. Then they tell me it will take 2-3 days to approve a refund and 2-5 days to process the refund. What?!? 2-3 days to approve a refund for a product THEY LOST? AND GET THIS, after several hours being bounced around I finally tell them to just cancel my order. I am told a higher level supervisor will call me to discuss the timeframe. While I am waiting for a call I get an email from FedEx that says my order is on its way. Again, I am utterly confused. Apparently me cancelling my order prompted them to finally ship it out. I was then told they wouldnt process the refund until the return was scanned at the shipping company. When I finally received a call back from the supervisor they told me that was untrue and it had to reach the warehouse before a refund would be issued. He finally listened to my previous call and agreed to an exception, telling me one USPS HAD THE PHONE THEY WOULD PROCESS MY REFUND. Guess what happened when I called to tell them that USPS had possession of the phone? They told me they had to go to a higher level supervisor to approve the exception. THEY HAVE NOT DONE ONE THING THEY SAID THEY WOULD. THEY HAVE MESSED UP AT EVERY TURN AND I STILL DONT HAVE THE $440 I PAID FOR THE PHONE. TERRIBLE SERVICE.
Date of experience: 13 January 2025
Reply from Gazelle
Hi Megan, We understand your frustration with the recent order and sincerely apologize for the negative experience. We apologize for the inconvenience this caused. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com for further assistance or if you have any questions. -Gazelle Support
Verified
I ordered my phone 11 days ago it still…
I ordered my phone 11 days ago it still hasn't shipped
Date of experience: 09 January 2025
Reply from Gazelle
Hi John, We apologize for the delays with your order and the inconvenience this caused. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
My order originally had a problem
My order originally had a problem, I found this out via an email with little information telling me there was a problem but that Gazelle was working to fulfill the order. Then I got a tracking number but it has been in pre shipment status pending package being received by usps for days now with still no update.
Date of experience: 09 January 2025
Reply from Gazelle
Hi there, We understand your frustration with the order process. We sincerely apologize for the lack of clear communication and the delay in receiving your tracking updates. We know how disappointing it is when an order doesn't arrive as expected, and we appreciate you bringing this to our attention. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
S L O W shipping
It's been two weeks and we have not received our phones. They estimated a January 6th arrival and it's now the 14th.
Date of experience: 30 December 2024
Reply from Gazelle
Hi Cindy, We understand your frustration with the delayed arrival of your phones. We sincerely apologize for the inconvenience this has caused, especially given the initial delivery estimate. Thank you for bringing this to our attention. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
I ordered a phone on 1/3/25
I ordered a phone on 1/3/25. Still hasn't been shipped. I have made 3 phone calls and received 3 different excuses. Money was taken out of my account on 1/6/25. I realize that there was a hold-up because of weather, but today is 1/14/25' I expect to have this resolved ASAP, since your website says 1-2 day delivery.
Date of experience: 14 January 2025
Reply from Gazelle
Hello Penny, We understand your frustration with the delay in receiving your phone, especially after experiencing difficulties contacting us. We sincerely apologize for the inconvenience this caused. We appreciate you bringing this to our attention. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Where's the phone?
Where's the phone?
I ordered the phone on 1/4/25. It's now 1/14/25, and the tracking still reads the phone is in pre-shipment. Supposedly, it's going to be here by 1/17, but if it's received at that time, it's almost two weeks since it was ordered. For now, it's wait and see if I ever receive it!
Date of experience: 09 January 2025
Reply from Gazelle
Hi there, We understand your frustration with the delay in receiving your phone, ordered on January 4th. We appreciate you bringing this to our attention. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
You have not yet shipped my order after…
You have not yet shipped my order after two weeks with the order.
Date of experience: 09 January 2025
Reply from Gazelle
Hello Daniel, We understand your frustration with the delay in receiving your order. We sincerely apologize for the inconvenience this has caused. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
I was not able to use the phone
I was not able to use the phone. My carrier VERIZON was not able to transfer my data. I purchased what suppose be an unlocked phone. Verizon said it was not unlocked or there was something wrong with the phone. Was very disappointed in your product.
Date of experience: 02 January 2025
Reply from Gazelle
Hello Barbara, We understand your frustration with the phone not working with your carrier and the difficulty in transferring your data. We sincerely apologize for the inconvenience and disappointment this has caused. We appreciate you bringing this to our attention. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
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