I have been buying phones from Gazelle for 8 years--always get what I expect. My old phone was losing touch sensitivity on the screen and this newer one is also a little flakey--but that is likely in the choice I made.
Gazelle Reviews 10,693
•
3.8
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This company is just awful, I bought a product from an auction.
They never tried to contact me, I called multiple times to try to find out what was happening with my order to be told it’s in process.
I have waited over a month and still my product hasn’t shipped!
I would have to say all in all the company has some terrible business practices.
Buyer beware, I would stay away at all costs. I will never do business with him again.
Very happy to save $$$ by purchasing an unlocked, refurbished iPhone SE (3rd gen) in good condition which passed Gazelle’s 30-point inspection. Ordered 3/11/25 and received 3/15/25!
The phone arrived quickly and in perfect condition. The phone was listed on the site as "good" condition, but looked almost new when it arrived. My family has bought several phones from Gazelle and all have been great experiences. The onlyslight negative was, the phone must have been in inventory for a while because it went through probably 10 to 12 updates when I activated it. Overall, not a big deal at all. I will continue to use Gazelle every time I need a phone.
Company details
About Gazelle
Written by the company
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Contact info
United States
- gazellesupport@ecoatm.com
- www.gazelle.com
3.8
Great
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Great prices and fast shipping
Date of experience: 19 February 2025
Reply from Gazelle
Hi there, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
Very happy with my new phone
Very happy with my new phone. This site was easy to use and the phone was delivered quickly.
Date of experience: 05 March 2025
Reply from Gazelle
Hi Nancy, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
Gazelle is great!
Very happy to save $$$ by purchasing an unlocked, refurbished iPhone SE (3rd gen) in good condition which passed Gazelle’s 30-point inspection. Ordered 3/11/25 and received 3/15/25!
Date of experience: 15 March 2025
Reply from Gazelle
Hi Darla, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
Reply from Gazelle
Hello Lori, This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊 -Gazelle Support
Verified
iphone - good. Customer service - nonexistent
The iPhone I ordered was in excellent condition. Looks and works great. Gazelle showed NO interest in finding the iPhone that they showed has been delivered, but in fact had not. There only response was “You have to wait 14 days before we take any action to find the phone.” They would not even call the carrier. Their customer service rates a zero.
Date of experience: 10 March 2025
Reply from Gazelle
Hi Richard, we’re sorry to hear about your less-than-awesome experience. Please reach us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com with further details so we can better assist you or answer any questions. Thank you! -Gazelle Support
Verified
Excellent service
As such, my experience of buying a new phone from the Gazelle website was great. On receipt of my order, the product was as described on the website with excellent warranty coverage. Unfortunately, I had to return my order as I’m not a huge fan of Android phones and has been using iPhone for the past 20 years.
Date of experience: 12 March 2025
Reply from Gazelle
Hi Joe, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
A professional experience
I and my husband have purchased three phones from Gazelle and we couldn’t be happier with the selections, the quality, the prices and the wonderful, informative website. I will use this for all future purchases!
Date of experience: 06 March 2025
Reply from Gazelle
Hi Amy, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
Verified
Damaged screen The Google pixel 8
The Google pixel 8, 256 developed a pink line on the screen within a week of using it.quite disappointed
Date of experience: 27 February 2025
Reply from Gazelle
Hello Eric, We understand your disappointment with the pink line appearing on your screen. We strive to provide high-quality products and are sorry to hear about this issue. We will like to make this right. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
I ordered my phone a week ago and I…
I ordered my phone a week ago and I haven't received any notice. the communication from the customer service is horrible
Date of experience: 11 March 2025
Reply from Gazelle
Hi Za'Quell, We understand your frustration with the lack of communication regarding your order. We apologize for the inconvenience this has caused. We are committed to providing excellent customer service and will like investigate this matter further for you. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Everything came in working order
Everything came in working order. I ordered a fair condition and do not detect any defect or scratches.
Date of experience: 12 March 2025
Reply from Gazelle
Hi Mariann, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
Condition as described and fast shipping
Date of experience: 12 March 2025
Reply from Gazelle
Hi Alan, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
Verified
I thought it was too good to be true. It's not tho
I got at iPhone 14 for my cousin and it seemed like on the sellers page that it would come with 100% battery health, but I didn't really believe it because that is extremely hard to find in the refurbished market. For example, when I've bought refurbished phones from a competitor Back Market, the battery health as been 92%, and 81% for another (81% is awful because its the minimum they will give you and you almost need to replace your battery). It seemed like Gazelle was a pretty trustworthy place though, so I decided to go for it with the guarantee that if it sucked I could return it. My cousin just got the phone and was looking at it, and as the listing said it would, it has no scratches and looks flawless. It also has the 100% battery level like I thought it couldn't!! That in itself makes this a 5 star review. But everything else about the phone is as if it was new. Everything works, and there's no pop up messages about aftermarket parts.
Date of experience: 11 March 2025
Reply from Gazelle
Hi Caleb, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
#1 service
Super easy to use and the phone we received was deemed as “Good” but honestly was pretty much knew except for a small ding that was unnoticeable so you get a great deal! We’ve bought 5 phones through Gazelle and have had no issues.
Date of experience: 11 March 2025
Reply from Gazelle
Hi Leslie, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
The Phone is nice,but the speaker isn’t loud enough even at the highest volume still sounds low.
The iphone looks good and works well it just the sound on speaker mode is low other than that the phone is great.
Date of experience: 10 March 2025
Reply from Gazelle
Hi there, Thank you for leaving a review, Torrey! If there is anything else we can assist with, please reach us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. Thank you! -Gazelle Support
Verified
Absolutely rediculous
Absolutely rediculous. First of all the phone wouldn’t charge correctly. 4 hours to fully charge?? Come on now. Then the sim chip holder was way too difficult to open and close. Help return the item was so complicated. And one or two of the people I spoke with it was so difficult to understand what they were saying. I simply took the phone packaged exactly as I received it to UPS and could not return it. Come to find out I had to take it to the post office so now I have to wait until Monday to return it and that makes me angry because it will be that much longer until I get my refund I would like the phone that exact same phone if it worked correctly.
Date of experience: 11 March 2025
Reply from Gazelle
Hi Angela, We understand your frustration with the recent experience you had with our product and the return process. We strive to provide our customers with a seamless and positive experience, and we apologize that this was not the case for you. We appreciate you bringing these issues to our attention, and we will use your feedback to improve our products and services. We will like to make this better. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Quick and easy.
Date of experience: 10 March 2025
Reply from Gazelle
Hello James, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
Verified
Here's a polished review you could use:
Here's a polished review you could use:
I recently purchased a good condition iPhone 13 Pro Max, and I couldn’t be more impressed! The device arrived looking virtually brand new, with no noticeable flaws, exceeding my expectations. The quality and condition were exceptional, making it a fantastic deal for the price. On top of that, the delivery was incredibly fast—perfect timing for my daughter’s birthday. She was thrilled, and so was I. Highly recommend for anyone looking for great value and reliable service.
Date of experience: 11 March 2025
Reply from Gazelle
Hi Alivette, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
Very helpful
Had the phone end up at the wrong place and the agent was very helpful in discussing next steps
Date of experience: 05 March 2025
Reply from Gazelle
Hi there, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
Good service under existing conditions
Good service under existing conditions
Date of experience: 05 March 2025
Reply from Gazelle
Hello Douglas, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
Great job Gazelle.
The phone arrived quickly and in perfect condition. The phone was listed on the site as "good" condition, but looked almost new when it arrived. My family has bought several phones from Gazelle and all have been great experiences. The onlyslight negative was, the phone must have been in inventory for a while because it went through probably 10 to 12 updates when I activated it. Overall, not a big deal at all. I will continue to use Gazelle every time I need a phone.
Date of experience: 11 March 2025
Reply from Gazelle
Hi Paul, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
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