I have been buying phones from Gazelle for 8 years--always get what I expect. My old phone was losing touch sensitivity on the screen and this newer one is also a little flakey--but that is likely in the choice I made.
Gazelle Reviews 10,693
•
3.8
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This company is just awful, I bought a product from an auction.
They never tried to contact me, I called multiple times to try to find out what was happening with my order to be told it’s in process.
I have waited over a month and still my product hasn’t shipped!
I would have to say all in all the company has some terrible business practices.
Buyer beware, I would stay away at all costs. I will never do business with him again.
Very happy to save $$$ by purchasing an unlocked, refurbished iPhone SE (3rd gen) in good condition which passed Gazelle’s 30-point inspection. Ordered 3/11/25 and received 3/15/25!
The phone arrived quickly and in perfect condition. The phone was listed on the site as "good" condition, but looked almost new when it arrived. My family has bought several phones from Gazelle and all have been great experiences. The onlyslight negative was, the phone must have been in inventory for a while because it went through probably 10 to 12 updates when I activated it. Overall, not a big deal at all. I will continue to use Gazelle every time I need a phone.
Company details
About Gazelle
Written by the company
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Contact info
United States
- gazellesupport@ecoatm.com
- www.gazelle.com
3.8
Great
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Quick Shipping, Worth the Money
It was easy to choose a phone based on preferences. I chose the cheapest shipping option and it still arrived 2 days later. The phone is fine functionally, the outside is a bit scratched but you can't even tell with a case on.
Date of experience: 10 March 2025
Reply from Gazelle
Hello Ed, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
this Iphone SE is the best will buy…
this Iphone SE is the best will buy more devices in the future
Date of experience: 05 March 2025
Reply from Gazelle
Hi there, Thanks so much for sharing! We hope that you come back to us in the future! -ecoATM Support
Verified
Great value, easy process.
Not sure why anybody would buy a phone anywhere other than Gazelle. It has worked out great for me twice now.
Date of experience: 04 March 2025
Reply from Gazelle
Hi there, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
My experience was great
My experience was great! I highly recommend Gazelle to anyone who is looking for a good buy! Service and quality is great! Thank you Gazelle!
Date of experience: 11 March 2025
Reply from Gazelle
Hi Ronnetta, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
Reply from Gazelle
Hello Robert, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
Wrong Carrier
I ordered an AT&T Iphone and Gazelle sent a phone from a different carrier that was locked. It was disappointing because the phone was a birthday present for one of my sons.
Date of experience: 10 March 2025
Reply from Gazelle
Hi Laura, We understand your frustration and apologize for the inconvenience you experienced. It's disappointing when a gift doesn't arrive as intended. We'll like to look into this matter further. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Happy customer!!
I decided to order a used “Good” iPhone from Gazelle.com based on my son-in-law’s recommendation. I was a little anxious however due to reading some negative reviews on Reddit about folks receiving phones that could not be activated and some saying they waited a month to receive their order. So I was nervous until the phone arrived. It came within a week. To my delight, when I opened the Gazelle.com box, inside the package was a brand new looking iPhone 14 Plus! It is in EXCELLENT condition!! We also had absolutely no issues with activation!! so I would definitely do business with them again. A+++++++!!!!!
Date of experience: 14 March 2025
Reply from Gazelle
Hello Joni, Thanks so much for choosing Gazelle and the awesome review! -Gazelle Support
Verified
Great deal!
Phone as described. Good price. Arrived when expected. Will be ordering more. Thank you!!
Date of experience: 04 March 2025
Reply from Gazelle
Hi there, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
Verified
Back camera and flashlight doesn’t work.
I received my Iphone 14 a little over a week ago and the back camera and flash completely stopped working. This Iphone is refurbished so it is probably just a connection issue but still very inconvenient.
Date of experience: 04 March 2025
Reply from Gazelle
Hi Allie, We understand your frustration with the malfunctioning camera and flash on your recently purchased iPhone 14. It's certainly inconvenient to experience such an issue, especially with a refurbished device. We appreciate you bringing this to our attention and will assist you more directly in resolving this matter. Please contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
It came fast and it was in great…
It came fast and it was in great condition my son loves it a lot and the health was at 96 so that was perfect
Date of experience: 04 March 2025
Reply from Gazelle
Hello Kristy, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
Sent a sten blocked phone and then I…
Sent a sten blocked phone and then I was out of luck screwed w put a phone and the lady I talked to was rude w return
Date of experience: 04 March 2025
Reply from Gazelle
Hi there, We understand your frustration with the experience you had and apologize for the inconvenience. We strive to provide excellent customer service and are sorry to hear that you encountered a rude representative. We will like to make this right. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
My phone has a thick layer of dirt…
My phone has a thick layer of dirt around the screen. I had to clean and sanitize my product before use. Not exactly the definition of excellent. 3rd phone from gazelle never any issues like this before.
Date of experience: 10 March 2025
Reply from Gazelle
Hi there, Thank you for leaving a review! If there is anything else we can assist with, please reach us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. Thank you! -Gazelle Support
Verified
Unlocked 1phone 12
I’d Do Business with Gazelle Again ! I Received my Unlocked iPhone 12 on time & purchased one in Good Condition , surprisingly it Came in excellent Condition as well as the Battery life !
Date of experience: 04 March 2025
Reply from Gazelle
Hello Tony, Thanks so much for sharing your experience with us! We hope that you come back to us in the future! -Gazelle Support
Verified
The only problem I have with the phone…
The only problem I have with the phone is it keeps switching pages when I’m trying to read a book I’m not sure why it does this but it does. This is the second phone I’ve purchased from gazelle and I’ll definitely buy again.
Date of experience: 04 March 2025
Reply from Gazelle
Hello, Thank you for leaving a review, Tammy! If there is anything else we can assist with, please reach us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. Thank you! -Gazelle Support
Verified
Phone arrived in very good condition
Phone arrived in very good condition. I was happy with my purchase this my third phone from you folks. Tracking was a pain in the ass. I didn't like the fact that I had to download another app and set it up just to track the phone. No easy as Walmart or Amazon.
Date of experience: 10 March 2025
Reply from Gazelle
Hi Dennis, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
I have been a buyer and seller
I have been. Both a buyer and a seller.i have never had a problem. They paid me an extra $10 for the phone condition. The phone I just purchased was shipped to me very expeditiously. No problems setting it up. I highly recommend them.
Date of experience: 10 March 2025
Reply from Gazelle
Hi Larry, thanks for taking the time to leave a review! We hope that you come back to us in the future! -Gazelle Support
Verified
I liked that it was easy to take care…
I liked that it was easy to take care of the problem. I did not like that there was a problem with the phone and I was forced to return it.
Date of experience: 10 March 2025
Reply from Gazelle
Hi Randall, we're sorry to hear about your experience. We'd like to make this better, can you call us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com? -Gazelle Support
Verified
I love Gazelle so much so far I bought …
I love Gazelle so much so far I bought five phones and Gazelle never disappoints
Date of experience: 10 March 2025
Reply from Gazelle
Hi there, Thanks so much for choosing Gazelle and the awesome review! -Gazelle Support
Verified
The item was shipped late
The item was shipped late, not delivered yet, it has being in one location that’s 1 hour drive from my location for over 3 days. I
Date of experience: 10 March 2025
Reply from Gazelle
Hi Adetunji, We understand your frustration with the delayed delivery and apologize for the inconvenience this caused. We will like to look into this matter further so we can make this right. Please feel free to contact us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. -Gazelle Support
Verified
Came within a week
Came within a week and the excellent condition was really good and was easy to set up with Tmobile
Date of experience: 03 March 2025
Reply from Gazelle
Hi Marlene, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
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