Viewing date was arranged swiftly. The agent who showed us the apartment was very professional and very helpful. The reference check process was very fast. The agency was always carrying us along throughout the entire process. I am so happy overall.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Really easy to complete, but needs to include “other” in income sources as the drop down list is not comprehensive.
Was really friendly and helpful sorting all my queries out and solved all my queries.
Would recommend using them
Every process with these people is drawn out. You'll be fed bits and pieces of info they could have requested from you weeks ago, and whenever I email them (or phone them as I did yesterday) I get false promises and basic/automated C + P email replies that don't even correspond to my query!!!!
Company details
Written by the company
Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
Contact info
PE2 6LR, Peterborough, United Kingdom
- www.lettingshub.co.uk
Really easy to complete
Really easy to complete, but needs to include “other” in income sources as the drop down list is not comprehensive.
Date of experience: 09 January 2025
I have found the lettings hub to be…
I have found the lettings hub to be professional throughout our time using them with Kim Sneeden offering exceptional assistance and advice.
Date of experience: 14 January 2025
Friendly staff and good customer service
Was really friendly and helpful sorting all my queries out and solved all my queries.
Would recommend using them
Date of experience: 13 January 2025
Reply from The Lettings Hub
Hi Beth! We are so happy you had a friendly and helpful experience with us- thank you so much!
Viewing date was arranged swiftly
Viewing date was arranged swiftly. The agent who showed us the apartment was very professional and very helpful. The reference check process was very fast. The agency was always carrying us along throughout the entire process. I am so happy overall.
Date of experience: 13 January 2025
Reply from The Lettings Hub
Hi there! We are so glad you had a swift process- good luck with your apartment- thank you!
Very inflexible system
Very inflexible system. Never been asked for so much information and references which made the whole process quite "painful".
Date of experience: 20 December 2024
Reply from The Lettings Hub
Hi Dominik, we are sorry you feel this way about the referencing process. We complete referencing checks on behalf of your Letting Agent and as part of our agreement we are required to carry out a credit check, as well as obtain an income reference and rental reference. I can confirm the information we requested on your application form was relevant to the tenancy and necessary to process your application and I can see that your referencing checks were completed in 2 days. Please let us know if there is anything further we can help with otherwise we wish you all the best in your new home!
really good customer service.Was having…
really good customer service.Was having a issue filling a application form.Spoke to a very helpful chap called Jake who soon put me on the right track. Andy.
Date of experience: 11 January 2025
Reply from The Lettings Hub
HI Andy! We are really happy Jake could help you out with the application form and put you back on to the right track- thank you!
First time renter friendly
It was a very easy app to use as a first time renter… although it was a bit confusing when it came to some information being displayed and the waiting times
Date of experience: 10 January 2025
Reply from The Lettings Hub
Hi N Adi! Sorry to hear you experienced some confusion, but glad to hear it was an easy app for a first time renter like yourself. Best wishes- thank you!
Tomm
Tom at the thelettingshub is very helpful and thorough when explaining referencing to me. He goes to great detail but is very good at relaying information.
Date of experience: 10 January 2025
Reply from The Lettings Hub
Hi Callum! Great to hear that Tom helped you out and was thorough when explaining referencing- thank you!
I spoke with a lady called Dalia -- I…
I spoke with a lady called Dalia -- I cannot express how kind she was and understanding of my situation and did everything she could to put me at ease and help me with the process.
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Alison! We are so happy that Dalia put you at ease and helped you with the process- thank you!
Junaid was the most excellent and…
Junaid was the most excellent and professional and kind assistant I’ve ever had the pleasure of talking to.
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Francesco! We are so happy to hear Junaid could help you out- thank you!
Jake was very helpful and sorted out…
Jake was very helpful and sorted out everything I needed efficiently
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Simon! We are so glad Jake could help you out efficiently- thank you!
I have had the pleasure of working with…
I have had the pleasure of working with Nigel for some time now, and I can confidently say that he is one of the most professional and helpful people to collaborate with. His knowledge and expertise are outstanding, and he goes above and beyond to ensure everything runs smoothly. Nigel’s responsiveness and attention to detail have been stand out, and he always takes the time to address our needs promptly and efficiently.
His professionalism, paired with a truly customer-focused approach, has helped foster a strong and successful partnership. I would highly recommend Nigel to anyone looking for top-tier support and service.
Thank you, Nigel, for all your hard work and dedication!
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Chloe! This is amazing to hear- we are so happy that Nigel has been helping you out for some time now. We will pass on your heart-felt message. Thank you so much!
Not Good
Every process with these people is drawn out. You'll be fed bits and pieces of info they could have requested from you weeks ago, and whenever I email them (or phone them as I did yesterday) I get false promises and basic/automated C + P email replies that don't even correspond to my query!!!!
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Jonathan, we are sorry to hear that your query has not been responded to correctly. Please can you provide details of your full name and reference number to complaints@lettingshub.co.uk so we can review your application and come back to you. Many thanks, The Lettings Hub
Thank you everything
Thank you everything, Good experience and quick response.
Date of experience: 08 January 2025
Reply from The Lettings Hub
Hi Manasa! We are so happy you had a good and quick experience- thank you!
very good staff
Date of experience: 08 January 2025
Reply from The Lettings Hub
Hi Cara! Thank you for this! Great to hear!
All good service and quick response…
All good service and quick response thank you so much
Date of experience: 08 January 2025
Reply from The Lettings Hub
Hi Pasula! We are so happy you had a great experience with us. Thank you!
Reply from The Lettings Hub
Hi Oluwatosin! Glad you had a smooth experience- thank you!
Swift and straight forward
Swift and straight forward. Thanks to everyone and special thank you to Dalia @lettingshub.co.uk
Date of experience: 07 January 2025
Reply from The Lettings Hub
Hi Marvis! This is amazing to hear- glad Dalia could help you out- thank you!
Reply from The Lettings Hub
Hi Denisa! Happy to hear you recommend us! Thank you so much- glad you had a great experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.