Morgan Clark Loss Assessors Reviews 92

TrustScore 5 out of 5

4.9

Insurance Company


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Rated 5 out of 5 stars

2 years ago I had a house fire just before Christmas of which I got out in just my night wear. I lost everything I owned. And didn't know were to start. A representative from Morgan Clark made contact with me. And throughout my claim they were my guardian angels I couldn't have done it without David and Natalie. Who were there whenever i contacted
them. They got me all what I was entitled to and more. Once again thank you to everyone at Morgan and clark .

Rated 5 out of 5 stars

Morgan Clark took what could have been a very stressful situation (a car drove into one of my rental properties,) and made is as seamless and stress-free as possible. I was very happy with the settlement that got for me.

Rated 5 out of 5 stars

After our home was flooded over a year ago, our insurer and their loss adjuster seemed motivated by their own best interests, not ours. When Morgan Clark's Taunton team agreed to manage our claim a lot of the stress of the situation fell away. Not only did they have in depth expert knowledge of the processes by which large claims progress, but they were able to very patiently explain everything to us. Their responses to our emailed queries were always reassuringly prompt.
Morgan Clark appointed a surveyor to manage the strip-out and reinstatement works, and were instrumental in getting a contents removal, storage and drying company appointed when firms put forward by the loss adjuster either failed to show up or did not respond until weeks later. One of the team explained that attempting to manage our own claim without a loss assessor would be like going to court without representation by a barrister. We wholeheartedly agree!
We have found the Taunton team very pleasant to deal with throughout. They have been the silver lining to our cloud!

Rated 5 out of 5 stars

I was absolutely devastated to see my house destroyed due to a burst water pipe and was struggling to get a meaningful response from insurance company. That's when my friend recommended contacting Morgan & Clark loss assessor.
Morgan & Clark were quick in responding, and explained how they work, fees etc. I requested Mr Paul Taylor's services based on my friend's recommendation.

Mr Paul Taylor was extremely professional. He looked after my interest and ensured that I got a fair deal. He took the stress out of navigating an unfamiliar system on my own. Without his support, I don't think I would have been able to carry on with my job alongside managing the home repairs.
I cannot thank Mr Taylor enough for his support throughout the process. He helped me in every possible way with utmost empathy, patience, explaining every step needed to rebuilt our home.

Thank you to Mr Taylor & Morgan & Clark. Your assistance has been invaluable and I could not be more satisfied with your work and would definitely recommend your services.


Company details

  1. Insurance Company
  2. Commercial Insurance Company
  3. Landlord Insurance Company

Written by the company

With offices throughout England and Wales, our expert team of Loss Assessors at Morgan Clark are dedicated to providing exceptional support to homeowners, business owners, and landlords when they need to make an insurance claim. We offer free, no-obligation consultations to help you understand and navigate the insurance claim process with ease and confidence. Specialising in major flood, burst pipe, fire, theft, storm damage, and business interruption claims, our experienced loss assessors work tirelessly on your behalf to manage the entire claims process. Our goal is to ensure you receive the best possible settlement as swiftly as possible, and to get you back into your property as quickly as possible. From initial advice to final settlement, we are committed to protecting your interests and relieving the stress associated with making an insurance claim. At Morgan Clark, we pride ourselves on our professional approach, in-depth knowledge, and personalised service. Our team is here to guide you every step of the way during these challenging times. Contact us today for expert advice and assistance with your insurance claim at 0808 250 6734. Let us help you achieve clarity and peace of mind.

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Rated 5 out of 5 stars

Best in the business

I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos.

From the start of the process working with Sunny, Ryan and Beverley has been a delight. They kept me more than informed with progress, processed back office task diligently. A Huge special shout out to Ryan who has handled multiple claims on my behalf who continually perseveres and is relentless to obtain what is fair from the insurers, and is vital conduit between surveyors and contractors (who were equally very easy to work with and were meticulous with their fit and finish).

As a landlord I would not use any other company and would recommend Morgan Clark to anyone who has the unfortunate circumstance of suffering a loss. They really do take the stress away and provide a safe pair of hands that allows one to see the light at the end of the tunnel.

Date of experience: 22 January 2024

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Reply from Morgan Clark Loss Assessors

Thank you for your glowing review! We're thrilled to hear that you found our service exceptional and that Sunny, Ryan, and Beverley made your experience delightful. At Morgan Clark, customer satisfaction is our top priority, and we're glad to have provided you with a stress-free process during a challenging time. Your recommendation means a lot to us. We are always happy to help.

Rated 5 out of 5 stars

I will never make a insurance claim by myself

I had a huge problem with a claim I have made on my insurance company covering building insurance. After 7 months of calls and stress, a quick google search solved the problem. I discovered Morgan Clark.
I contacted them straight away and got in touch with one of their advisors, a Mr Karl Brind. We went through everything together and even though they couldn’t take the case on because it was too small, he still helped me out and thanks his professional advice, I finally solved the issue. What a great company and professional team, especially Karl who’s knowledge and expertise was outstanding.
If I ever need to do a claim again I would not even hesitate to contact him immediately.
Thank you Karl !

Date of experience: 05 April 2024

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Reply from Morgan Clark Loss Assessors

Thank you so much for sharing your experience with us! We're thrilled to hear that Karl was able to assist you, even though we couldn't take on your case directly. Providing support and guidance is at the core of what we do, and it's fantastic to know that Karl's expertise helped you resolve your insurance claim.

We understand that navigating insurance claims can be incredibly stressful, and we're glad we could alleviate some of that burden for you. If you ever find yourself in need of assistance with a claim in the future, please don't hesitate to reach out to us. We'll be here to help in any way we can.

Thanks again for taking the time to share your positive feedback.

Rated 5 out of 5 stars

Morgan Clark - don’t hesitate to appoint them for insurance claims

Can’t praise the team at Morgan Clark highly enough. Initially we met Dan who was so helpful the day after the fire when we were faced with a total loss & didn’t know where to turn. Our loss assessor Pino was with us from the beginning & always available to help & reassure us when we didn’t understand something, raised concerns or just wanted advice. The communication throughout the process was great & we felt like they cared which is so important. To lose your home & all your belongings in a house fire is the most devastating experience with emotions up & down but no matter what the question was they were always there to support which is invaluable. The whole process was aimed towards helping us & the contractor selected to do the work was incredible. Andrew is a small business but his company Scotia Joinery is a credit to him. He was faced with a huge amount of work from the start but he treated it like his own home & respected us throughout. The standard of the work is amazing, he uses the best contractors & that shows in the finished product. We wouldn’t have known where to start but the assurance of trusted tradesmen is all down to the great network that Morgan Clark use. They put the right people on the right project which shows their commitment to doing the very best for their clients. Thank you all so much for giving us our life back you are all so professional but keeping the personal touch too which is a rare commodity in business.

Date of experience: 19 February 2024

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Reply from Morgan Clark Loss Assessors

Thank you for your heartfelt feedback! We're thrilled to have been able to support you during such a challenging time. It was a privilege to assist you through the process, and we're delighted that you're pleased with the outcome. Your kind words mean the world to us, and we're grateful for the opportunity to have helped you regain some normalcy. If you ever need assistance in the future, please don't hesitate to reach out. Take care

Rated 5 out of 5 stars

recommended company

Sunny Singh was extremely helpful with an insurance claim I was not making any headway with before speaking to him. Friendly, nothing was too trouble. Overall excellent experience

Date of experience: 04 March 2024

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Reply from Morgan Clark Loss Assessors

Thank you so much for your feedback. We're thrilled to hear that our lovely Sunny provided you with excellent assistance and made a positive impact on your insurance claim process. At Morgan Clark, we always strive to provide friendly and helpful service to our clients so this is great to hear.

Rated 5 out of 5 stars

Major water leak in loft

While on holiday i hand a water leak in the loft which totally devastated my house from top to bottom.
Obviously the size of the claim was quite substantial and the rebuild would be quite a long process.
The loss adjusters appointed by my insurance company were not the best so i decided to appoint Morgan Clark to handle the claim.
I am so glad i did as this took the stress and time out of dealing with the claim. They handled the appointing of surveyors and contractors which made things easier as finding decent contractors is a bit of a lottery these days.
My loss assessor Ryan Field was absolutely brilliant throughout the whole process and was always happy to talk to me about any queries i had and was always chasing the loss adjusters as they were not the fastest at responding to our issues. He made sure i got a fair amount for my contents claim and other bills i would not have thought about.
If you have a large claim let the professionals handle it for you - ie Morgan Clark.

Date of experience: 04 January 2024

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Reply from Morgan Clark Loss Assessors

Thank you so much for your kind words, we are thrilled to hear about your positive experience with Morgan Clark. We understand that dealing with a substantial claim and the subsequent rebuilding process can be overwhelming. We are glad to have been able to assist you in navigating through this process and alleviate the stress associated with it.
We will ensure Ryan gets this feedback as he will be thrilled to hear how satisfied you were with his service throughout the entire journey.
We greatly appreciate your trust in Morgan Clark, and we wish you all the best.

Rated 5 out of 5 stars

Extremely responsive and tactful with…

Extremely responsive and tactful with queries. Efficient management of a complex repair project involving multiple parties

Date of experience: 11 January 2024

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Reply from Morgan Clark Loss Assessors

Thank you for your positive feedback! We're delighted to hear that our responsiveness and tactful approach were appreciated in managing your complex repair project. We strive for excellence and appreciate your trust in us.

Rated 5 out of 5 stars

The service provided by Morgan Clarke was second to none

We had a house fire in February 2023 which is right up there as possibly one of the worst things that can happen to you and your family when your home and security is taken away from you and damaged by a fire.
I was out of my mind not knowing what was going to happen, not knowing if my insurance policy had the right level of cover and quite frankly my confidence with my insurance company was rock bottom. I'd contacted them at 17:30 on a Friday evening to let them know my house was on fire and they responded by asking me to call back the following Monday because my call was classed as 'out of hours' and there was nothing they could do to help until then. We had no where to stay, our family home was destroyed by fire and all they could do was ask me to call back the following Monday.
Luckily for us a representative from Morgan Clarke contacted us the following day to offer advice and assistance. When Nathan arrived at the house the morning after the fire we were all completely devasted and still in shock. At the point the doorbell went, I had my head in my hands trying to decipher my policy to figure out what to do next after being fobbed off by the insurance company the previous night. Nathan's humility and compassion from that point forward allowed me and my husband to put our trust in him and the services that were being offered by Morgan Clarke. It wasn't a sales pitch, he genuinely wanted to help us as it was easy to see we were lost with the events that had happened in the previous 24 hours and didn't know what to do.
From start to finish the support, guidance and advice that was provided by Martin and the team at Morgan Clarke was quite simply second to none. They completely took the stress away from me and my family and handled the insurance claim from start to finish. I didn't have to deal with my insurance company again after the initial call, which was a relief after how they'd made me and my family feel when contacting them on the night of the fire.
Neither me or my husband had heard of a loss assessor until this point, however after my experience of dealing with Morgan Clarke my recommendation to anyone in a similar position would always be to use a loss assessor due to their knowledge and experience of dealing with insurance claims and insurance companies. My recommendation is not only based on the handling of the claim with the insurance company but also the speed at which the claim was turned around with appointing structural engineers, surveyors and the contractors to carry out the repairs.
I can't thank the team at Morgan Clarke enough for the support they've given us over the last 9 months in making a very difficult situation much more easier.

Date of experience: 11 February 2023

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Reply from Morgan Clark Loss Assessors

Thank you sincerely for sharing your experience with us. I deeply empathise with the challenges your family faced after the house fire in February 2023. Your account of the initial struggles with your insurance company highlights the difficulties many encounter in such distressing situations.

We appreciate your kind words about Nathan's prompt and genuine assistance, and I'm pleased that we could provide support during those difficult moments. Your recognition of the team's guidance and the efficient handling of the insurance claim is truly valued.

The acknowledgment of the speed at which we facilitated the claim process is particularly gratifying. We understand the urgency in restoring normalcy after a house fire and are glad to have expedited the necessary steps for you.

Thank you for recommending our services to others in similar situations. Your endorsement means a lot to us, and we remain committed to providing top-notch assistance during challenging times.

Wishing you and your family strength and resilience in moving forward.

Rated 5 out of 5 stars

Five star service, fantastic company

We experienced a house fire in 2022.
The first couple of weeks after the fire were just awful. The loss adjuster our insurance company used to handle our claim were possibly the worst company I'd ever had to deal with. There was no empathy at all, calls and emails weren't returned, the person dealing with our claim was never available to talk to. At our wits end, a bit of Googling for advice introduced us to the world of loss assessors and namely Morgan Clark.
I got in touch with them and a representative came to see us the following day. He was obviously keen for our business but equally was not dismissive of the competition (we had also arranged a visit from another firm). He just urged us to employ a loss assessor as it was a large claim that needed professional handling. Once we engaged Morgan Clark we very quickly met with Paul Taylor who was going to handle our case. Instantly the anxiety and stress went away as he would be taking over and we'd no longer have to deal with the loss adjuster. The builders and surveryors employed by Morgan Clark were brilliant and we are absolutely delighted with our "new" home. Paul was very responsive and kept us up to date with all the developments, it was incredibly frustrating for him to have to deal with the loss adjuster but he managed to secure a good settlement for us for our contents and the building works.
If you have a large claim I'd urge anyone to give Morgan Clark a call and get some expert advice. They really were a life saver, there is absolutely no way we could have handled the claim ourselves and I'm sure we would have ended up a lot worse off financially without them.

Date of experience: 12 December 2023

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Reply from Morgan Clark Loss Assessors

Thank you for sharing your experience. We're delighted we could assist during such a challenging time. It warms our hearts to know that our team, led by Paul Taylor, could make a positive impact on your journey. We understand the stress and frustration that often accompanies such situations, and we're pleased we could provide the support and expertise needed to navigate through it.

Your kind words and recommendation mean the world to us. We're thrilled to have been able to assist you in restoring and rebuilding your home. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Flood in New Build Residential

Rang with a new enquiry; the helpful receptionist passed me to Alan who took the time to listen as to what had happened. He explained that the case was unlikely to fall within the remit of Morgan Clarke, but kindly passed me onto an alternative loss adjuster that might be able to assist. Alan’s professionalism and honesty is truly commendable and I’m grateful for his reassurances that things would be sorted. I was surprised that he even contacted the alternate loss adjuster before I had a chance to call them! Thank you, Alan. If only there were more companies operating like Morgan Clarke!

Date of experience: 09 December 2023

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Reply from Morgan Clark Loss Assessors

Thank you for your kind words! We're delighted that Alan could assist you, and we appreciate your positive feedback. If you ever need further assistance, feel free to reach out. Much appreciated

Rated 5 out of 5 stars

Flooding clear up…

Well I can't praise Natalie and David enough. We were in a dreadful situation and they made it quite plain sailing. Reassured me often and was always in touch, nothing too much trouble from Natalie.

Date of experience: 09 May 2023

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Reply from Morgan Clark Loss Assessors

Thank you for your kind words! We're thrilled to hear that Natalie and David provided exceptional support during a challenging time. Your satisfaction is our priority, and we appreciate your trust in Morgan Clark.

Rated 5 out of 5 stars

Morgan clark were excellent from the…

Morgan clark were excellent from the word go. Their representative Pino was informative, supportive, understanding and easily contactable. The advise they gave was extremely helpful against a very unsupportive insurance company and as a result of their support we were able to receive a fair outcome. We would highly recommend

Date of experience: 13 November 2023

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Reply from Morgan Clark Loss Assessors

We're overjoyed to hear about your positive experience with Morgan Clark! Thank you for your kind words. Your recommendation means a lot to us, and we truly appreciate your trust in Morgan Clark.

Pino is a valuable member of our team, and we're thrilled that he could provide the informative, supportive, and easily accessible assistance you needed. Dealing with uncooperative insurance companies can be a real challenge, and we're delighted we could help you navigate through it.

Rated 5 out of 5 stars

Excellent service from Morgan Clark…

Excellent service from Morgan Clark throughout our whole claim process. We felt like they were understanding and empathetic of our situation. Excellent communication also throughout, especially from Pino who was always available for contact. We always felt like we got the best advice from Pino with regards to both our buildings and contents claim. We felt a lot more informed and in control of our insurance claim once we appointed Morgan Clark as the Insurance company's appointed Loss Adjustors were terrible to deal with.

Date of experience: 09 November 2023

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Reply from Morgan Clark Loss Assessors

Thank you for your lovely feedback! We're delighted to hear about your positive experience with Morgan Clark, especially with Pino. Your kind words mean a lot to us, and rest assured, we'll make sure Pino hears about it – he'll be thrilled! Wishing you all the Best!

Rated 4 out of 5 stars

Professional from start to finish.

Professional from start to finish. Kept us informed throughout and dealt with all queries promptly. Dealt with all aspects of the major project taking some of the stress from us; in this respect an essential partnership.

Date of experience: 04 October 2022

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Reply from Morgan Clark Loss Assessors

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us. If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority.

Rated 5 out of 5 stars

I had the privilege of instructing…

I had the privilege of instructing Morgan Clark after a devastating fire at one of my rented properties, and I must say, they were a true lifesaver. Ryan, in particular, stood out for his exceptional professionalism and dedication throughout the entire process.

Facing an insurance company that was being incredibly difficult and even attempting to void my claim, Ryan went above and beyond to ensure I received every entitlement. His consistent communication and willingness to keep me informed every step of the way provided invaluable peace of mind during a stressful time.

Morgan Clark's comprehensive handling of the entire claim process, from start to finish, was nothing short of impressive. They truly are essential when dealing with large claims. I couldn't be happier with the outcome and highly recommend their services to anyone facing similar challenges.

Thank you, Morgan Clark, for your outstanding support and expertise!

Date of experience: 19 September 2023

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Reply from Morgan Clark Loss Assessors

Thank you so much for your incredible feedback! We're thrilled to hear about your positive experience with Morgan Clark, especially during such a challenging time. Ryan and our team take immense pride in providing dedicated support and navigating complex insurance claims.

Your recommendation means the world to us, and we're here for anyone facing similar challenges. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help.

Once again, thank you for choosing Morgan Clark. Your trust and satisfaction are our greatest rewards.

Rated 5 out of 5 stars

I had a large fire at a rental property…

I had a large fire at a rental property and a rep from Morgan Clark contacted me out of the blue to explain the services they could provide, at first it sounded too good to be true but after reading the reviews i decided to appoint them to manage my claim. They have been absolutely amazing every step of the way leaving me to get on with my work and keeping me informed every step of the way. They are professional and efficient and im so glad i appointed Morgan Clark to manage my claim, 5 * service all the way!!!

Date of experience: 15 April 2023

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Reply from Morgan Clark Loss Assessors

Thank you so much for taking the time to share your experience with us! We're truly glad to have been able to assist you during such a challenging time. Our team at Morgan Clark is dedicated to providing top-notch service, and we're delighted to hear that you found our assistance professional, efficient, and informative. Your trust means a lot to us, and we're grateful for the opportunity to have helped you manage your claim effectively. Your 5-star review is truly appreciated!

Rated 5 out of 5 stars

Morgan Clark have been amazing guiding…

Morgan Clark have been amazing guiding us through a fire trauma ensuring that we get what we needed and come home to
our restored house and home

Date of experience: 07 April 2023

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Reply from Morgan Clark Loss Assessors

Hi Stephen, Thank you for your amazing review! At Morgan Clark, our utmost priority is to support and guide our clients through traumatic events like the one you faced. We are delighted to know that we could provide the help and assurance you needed, ensuring that your house and home were successfully restored, and you could return to a sense of normalcy. Take Care

Rated 5 out of 5 stars

Supportive, friendly, professional and very effective..

A very supportive and professional company, that is very effective and skilled at dealing and negotiating with Insurance Companies to get the best outcome from the policy on behalf of the clients.
Able to cut through jargon and red tape.

Date of experience: 01 July 2023

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Reply from Morgan Clark Loss Assessors

Thank you for your kind words! We greatly appreciate your feedback and are thrilled to hear that you found us supportive, friendly, professional, and effective. Our team takes pride in negotiating with insurance companies to achieve the best possible outcomes for our clients. We strive to simplify the process by cutting through jargon and red tape. Your recommendation means a lot to us. Thank you for choosing Morgan Clark!

Rated 5 out of 5 stars

Great service I wont forget!

My damages value was too small for Morgan Clark, understandably, but their Paul Taylor went out of his way to listen, advise, assist, reassure and point me in the right direction to get this resolved. What a refreshing attitude in a difficult to navigate industry.

Thank you so much Paul, you are a Gentleman!!!

Date of experience: 28 June 2023

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Reply from Morgan Clark Loss Assessors

Good evening Pete, thank you for leaving us your comments on the help you were given by Paul. Our colleagues are happy to offer advice to people who could benefit from our expertise. Best wishes, Lindsey

Rated 5 out of 5 stars

Morgan Clark really helped me with a…

Morgan Clark really helped me with a settlement that was very challenging and made a very distressing situation as easy as possible. Communication was great, my loss assessor Martin was very helpful and no questions was a stupid question. I am forever grateful for all of your help

Date of experience: 01 May 2023

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Reply from Morgan Clark Loss Assessors

Thank you so much for your kind words and valuable feedback. Our team takes great pride in delivering excellent communication and guidance throughout the process. We are very pleased that we were able to assist you with your challenging settlement and provide support during a stressful situation. I will ensure Martin sees this :-)

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Can't fault them

Date of experience: 26 April 2023

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Reply from Morgan Clark Loss Assessors

Thank you for your feedback. We really appreciate you taking the time to fill in this in and are very pleased you found our service excellent.

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