I have been using Payoneer since 2018. They never disappointed. If ever had a problem, they have resolve it and they know very well how to keep customers happy. I would say, Payoneer is best experience until now.
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Thank you so much for your prompt response and kind assistance in addressing my concern. I truly appreciate the detailed explanation and guidance provided to help resolve this matter.
Your support has been extremely helpful, and I am grateful for the time and effort your team has dedicated to assisting me.
Once again, thank you for your excellent service.
the website automatic respponses didn't help at all,it even made things worse for me.So when I emailed them directly they were helpful adn had my satisfaction in mind.
Customer service explained thoroughly what needs to be done and clearly specified the time frame to complete it. I followed up once but they are prompt to respond. Thanks, Payoneer Team!
Company details
Written by the company
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Contact info
United States
- www.payoneer.com
Very helpful & fast response
Very helpful & fast response. Always try the best to settle any problem related to payoneer account.
Date of experience: 29 December 2024
It is nice but need improvement in…
It is nice but need improvement in signing up.
Date of experience: 29 December 2024
Payoneer suddenly blocked my account for no reason and no help from Customer Support
My Customer ID: 37193201
I was with Payoneer since 2020 and was rarely using Payoneer only for the payments from Fiverr. I have one partner and I have sent him payments like 3 times in all these 5-6 years. That's my complete usage of Payoneer. In my country, PayPal is not available so I only have Payoneer as payment method to get payments from Fiverr but all of the sudden, my account was blocked even when I didn't do anything wrong. I contacted Payoneer again and again requesting them to re-investigate this case as this must be a misunderstanding. My annual transactions on Payoneer merely reach $1000-$1500 and my last transaction was 1-2 months ago when my account got blocked all of the sudden.
I requested them to please reconsider the decision as I never ever have violated any Terms and Conditions but they refused everything. The customer support stopped responding me and they added my number to automatic calls only so I cannot reach them via call. They disabled the Live Chat for me and they stopped responding on email.
I requested them again that I am not asking for immediate account opening, I am asking for an investigation as this is a misunderstanding that my account is blocked on which I never violated any terms and conditions. They refused to help me with anything.
I found some other emails of Customer Support Specialists and sent them the emails but that too merged with previous ticket where I was being ignored. They don't even tell you what is the reason of this.
I requested again and told them I am ready to provide you with any information, clarification, verification and documentation you need in your case review but they rejected my every request and told me we will not do anything.
I am still hoping if they can help me somehow but what I can see currently, they are not willing to do so and my account of 5-6 years is blocked all of the sudden without any explanation and now I don't have any payment method to receive payments from Fiverr and my freelancing career is at stake just because of Payoneer's misunderstanding which they are not even willing to reconsider.
That's my experience.
Date of experience: 23 December 2024
Hello I'm muhammet l need have money 💰💰…
Hello I'm muhammet l need have money 💰💰 please
Date of experience: 28 December 2024
I would like to get notifications…
I would like to get notifications regarding account issue or service limit like as disabling pay option before running.
And I want to continue to get paid and pay as needed from/to others via payoneer service.
Date of experience: 28 December 2024
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Best, Safe and Secure.
I have been using Payoneer since 2018. They never disappointed. If ever had a problem, they have resolve it and they know very well how to keep customers happy. I would say, Payoneer is best experience until now.
Date of experience: 14 August 2024
Reply from Payoneer
Hello Ahtisham,
Amazing, thank you so much for letting us know you had a nice experience with our customer support!
Best,
Paula from the Payoneer team
This company can improve differently by helping does that her trying to registered
This company can improve different ways, but on my hon ways day child find a way to assist does that her trying to get registered online platform thank you.
Date of experience: 27 December 2024
Very convenient site
Very convenient site, delivery is bistra, and the price is not very expensive, thank you
Date of experience: 28 December 2024
Payoneer is very good especially in…
Payoneer is very good especially in customer support.
Date of experience: 28 December 2024
Reply from Payoneer
Hello Abdellah Mansour!
We're so happy to hear this. Thank you.
Best, Paula from the Payoneer team
STUPID NEXT BUTTON DURING REGISTRATION
When I hit Next after I entered the sms OTP during registration, it does not do anything. I'm just stuck in the same page. This is stupid and frustrating. I tried using a VPN, clearing my chache, incognito mode, registration on mobile. And guess what, still the same problem everywhere I go.
Date of experience: 28 December 2024
Reply from Payoneer
Hey UmairManzoor Manzoor,
We really appreciate your positive feedback, thank you :)
Best,
Paula from the Payoneer team
Online games
Date of experience: 27 December 2024
bad customer service and application
my payoneer account was gone without explanation.
it all started when I couldn't log in because I forgot my password, and the hidden question that had to be answered was when my wedding date was
I don't know where that question came from, even though all this time my status is single, never married
I have explained, send my id card and passport. and complained via email but they didn't give me an answer back and until today my account can't be logged in
Date of experience: 02 December 2024
It was good and understanding i hope to…
It was good and understanding i hope to solve my problem
Date of experience: 26 December 2024
Read terms & conditions
Join & collaboration to paypal,perfect money & many more like upaisa.
Date of experience: 12 December 2024
Speedy solution
Great experience. Fast and seamless. Straight to the point solution
Date of experience: 26 December 2024
Reply from Payoneer
Hello,
We appreciate this feedback about our customer support. Thank you!
Best,
Paula from the Payoneer team
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