Was with policy expert one year then before renewal shopped around spoke to the team and we agreed a renewal price which was very fair. They offer things on house insurance which were all extras with others
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Very easy to follow instructions, only one gripe! I do prefer to have a paper copy. I also prefer to talk to a person, In hindsight I should have telephoned, as I'm not sure I put the correct amount for content damage.
usually change provider every year cos' they don't reward loyalty, however, Policy Expert was still the best value insurer
Good communication and competitive rates. Not used claims yet, but the cover I have is reassuring
Just renewed my building and content insurance, very easy no need to shop around
Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
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continued value
usually change provider every year cos' they don't reward loyalty, however, Policy Expert was still the best value insurer
Date of experience: 01 January 2025
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We picked this company not only for the…
We picked this company not only for the great prices but the friendly staff.
Date of experience: 30 December 2024
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Great price car and home insurance very…
Great price car and home insurance very easy Web page
Date of experience: 30 December 2024
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Quick application no confusion
Good price excellent reviews lots of good information
Date of experience: 31 December 2024
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Very easy to follow instructions
Very easy to follow instructions, only one gripe! I do prefer to have a paper copy. I also prefer to talk to a person, In hindsight I should have telephoned, as I'm not sure I put the correct amount for content damage.
Date of experience: 31 December 2024
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Understandable language and covered…
Understandable language and covered what we needed.
Date of experience: 31 December 2024
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Cara was absolutely lovely
Cara was absolutely lovely, so polite and helpful, a real credit to the company, thank you very much
Date of experience: 30 December 2024
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Very easy to navigate
Very easy to navigate, unlike some websites and cheaper than my previous insurer.
Date of experience: 31 December 2024
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a good product and price
Date of experience: 31 December 2024
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I actually spoke to a very helpful guy…
I actually spoke to a very helpful guy which made my enquiry more solid
Date of experience: 31 December 2024
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Very helpful sales person
Very helpful sales person. She was patient and clearly explained the policy. I have no hesitation in giving her a 5 star rating.
Date of experience: 31 December 2024
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I was impressed with the quality of the…
I was impressed with the quality of the policy and the competitive quote provided.
Date of experience: 29 December 2024
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A very competitive price
A very competitive price, easy to navigate site, all in all, a pain free experience.
Date of experience: 31 December 2024
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Good communication and competitive…
Good communication and competitive rates. Not used claims yet, but the cover I have is reassuring
Just renewed my building and content insurance, very easy no need to shop around
Date of experience: 29 December 2024
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Excellent straight forward transaction…
Excellent straight forward transaction buying car insurance . Also the best premium I was quoted .
Very pleased .
Date of experience: 30 December 2024
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Easy to negotiate questions even for a…
Easy to negotiate questions even for a first timer like me
Date of experience: 30 December 2024
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May be Cheaper but AVOID THEM AT ALL COST
Avoid this company for your home insurance at any cost, the insurance you will pay for for them to help you during your time of vulnerability they actually spend time and effort to battle against you when you actually need to claim. They will misquote you, force you to speculate on details they know you wouldn't know- in an attempt to use your answer to invalidate your claim, frustrated you to provide details they know are impossible to get eg- receipt of bottles of wines that were burgled. And when that all fails they will go to their small prints in their policies that they never make known till you are actually needing them. It's almost as if they train their staff to specifically find ways to deny genuine claims and they will probably get away with it against people who are vulnerable and don't know how to ask for extra help or challenge them.
Appalling.
You are better off without home insurance if you choose these lot.
Date of experience: 31 August 2024
Reply from Policy Expert
Hello Manny,
Thanks for taking the time to leave us a review.
We’ve forwarded these details over to the relevant department and will get back to you as soon as possible.
Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share.
Thanks,
Peter
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Easy to contact and with sensible and…
Easy to contact and with sensible and helpful people to talk to.
Date of experience: 22 November 2024
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