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This is not the first time I have turned to Poltrone e Sofà in Limassol. As an Italian, I am very familiar with the brand and the quality of its products. However, an added bonus is the excellent choice of staff, who are always friendly and helpful!
The customer service that we were given by Christine was impeccable - her patience and friendliness was outstanding which helped us decide which sofas to choose and what was best for us. An asset to the company well done.
I've just bought 2 sofas and a sofabed with matching ottoman for storing bedding to go with from SCS and absolutely gutted as non of them are like showroom ones they. The ottoman sold to me for storage as I explained I didn't need a footstool as I already have one,does not open so that's a pointless piece of furniture,and my 2 3 week old leather recliner sofas have already lost the support and have squashed down like a 10 year old piece of furniture,had out SCS technician out who said he found no faults so I'm off to the ombudsman 🤬 4 grand of finance now to pay for 💩 furniture
Personale cortese e disponibile pronto a soddisfare tutte le esigenze del cliente
Nata a Forlì nel 1995, poltronesofà è diventata oggi il marchio leader in Italia nella produzione e vendita di divani e poltrone in tessuto. Da sempre, il nostro obiettivo è garantire ai nostri clienti un prodotto di autentica qualità , interamente italiano, al miglior prezzo di mercato possibile. Puntiamo sulla praticità , oltre che sull'estetica. Disponibilità e capillarità sono i capisaldi del nostro servizio, i nostri negozi sono aperti 7 giorni su 7 con arredatori professionali e preparati, sui quali investiamo costantemente con percorsi formativi periodici.
Italy
This is not the first time I have turned to Poltrone e Sofà in Limassol. As an Italian, I am very familiar with the brand and the quality of its products. However, an added bonus is the excellent choice of staff, who are always friendly and helpful!
Date of experience: 11 January 2025
The customer service that we were given by Christine was impeccable - her patience and friendliness was outstanding which helped us decide which sofas to choose and what was best for us. An asset to the company well done.
Date of experience: 04 January 2025
I've just bought 2 sofas and a sofabed with matching ottoman for storing bedding to go with from SCS and absolutely gutted as non of them are like showroom ones they. The ottoman sold to me for storage as I explained I didn't need a footstool as I already have one,does not open so that's a pointless piece of furniture,and my 2 3 week old leather recliner sofas have already lost the support and have squashed down like a 10 year old piece of furniture,had out SCS technician out who said he found no faults so I'm off to the ombudsman 🤬 4 grand of finance now to pay for 💩 furniture
Date of experience: 02 January 2025
Date of experience: 05 January 2025
Personale cortese e disponibile pronto a soddisfare tutte le esigenze del cliente
Date of experience: 05 January 2025
covers are too loose, wrinkled and don't fit well. They say it is normal! The show room model was perfect! The salespeople did not tell me to expect this, as the service people now do.
Date of experience: 20 December 2024
I recently ordered a sofa from Poltronesofa -Limassol, and couldn't be happier with the experience. From start to finish, everything was stress-free. A big thank you to Mr Aki for his incredible support and professionalism. He was extremely helpful and attentive to all my needs, making the entire process much easier. The team clearly cares deeply about their customers and delivers exceptional service. I highly recommend them to anyone looking for quality furniture and outstanding customer care!
Date of experience: 16 December 2024
Reply from poltronesofÃ
Hello Androniki,
thank you for your nice feedback!
The poltronesofà team
Date of experience: 06 December 2024
Reply from poltronesofÃ
Hello, thank you for sharing your positive experience.
The poltronesofà team
Never buy from these owners of SCS -empty promises and disgraceful customer service. Will be writing full details of appalling service since October and still no sofa -broken promises, hours spent chasing and Sunderland phone lines wait 311 minutes or more every time you try and contact - please please do not buy from SCS something is very wrong!!!
Date of experience: 14 December 2024
Reply from poltronesofÃ
Hello Helen,
thank you for your review. We're sorry to read that you still have not received your sofa.
To assist you better and forward your concern to the relevant department, we suggest you write directly here https://www.poltronesofa.com/en-MT/contacts providing us with your order number.
Best regards,
The poltronesofà team
Staff was very polite with positive energy that played a significant role in our purchasing experience.
Date of experience: 24 November 2024
Reply from poltronesofÃ
Hello Mikaella, thank you for your positive feedback.
We are glad you enjoyed the hospitality and professionalism of our decorators.
The poltronesofà team!
I purchased a sofa from Poltronesofà , and it arrived with a major defect—the legs are uneven, causing the sofa to swing unsteadily.
What’s even more frustrating is their lack of customer service. Despite reaching out multiple times, I’ve received no response or support to resolve the issue.
I expected much better quality and service from a brand like Poltronesofà , but this experience has been nothing short of disappointing. I won’t be shopping here again and strongly advise others to proceed with caution.
Date of experience: 31 October 2024
Reply from poltronesofÃ
Hello, we apologize for the delay, we assure you that our advisors take care of all the requests they receive. Therefore, if you have already written to our after-sales service via the Contacts form on our website www.poltronesofa.com you will receive a detailed reply.
The poltronesofà team
Delivery
Please read the ScS Facebook group complaints group before buying there I wish I did !
I wish we never bought a sofa there as I am not sure we will ever see the sofa !
What a mess and appalling service
Delivery system is a mess and you can’t speak to anyone unless you wait for hours - hours on the phone to be told lies or excuses
Stay away from ordering from them absolutely
Date of experience: 06 December 2024
Reply from poltronesofÃ
Hello, thank you for your message, we are sorry for this inconvenience.
We are constantly committed to putting our customers at the centre of attention also to selecting and training our providers.
We will not fail to share your feedback with the relevant office. If you would like to provide us with more information to identify the team in charge of your delivery, please write to us through the Contact service of our website www.poltronesofa.com.
The poltronesofà team
I wanted to take a moment to express my appreciation for your excellent product and the fantastic service provided by your sales team during my recent purchase on Black Friday. However, I was disappointed to discover a pricing discrepancy referring to my previous visit to your store in early 2024.
When I initially made my purchase, I secured a deal with a discount of 30% + 5% at a net price of €1982 for the item I selected. However, I later noticed that the same item, with a 20% discount, was priced at €1968.( based on a photo i take it before during my previous visit ) I’ve found this quite disheartening, as it feels like I may have overpaid despite the initial deal.
I value your brand and hope to continue supporting your business, but this experience has left me a bit confused. I would appreciate any clarification regarding your pricing policies, as well as potential solutions you might offer for this situation.
Date of experience: 29 November 2024
Reply from poltronesofÃ
Hello David, thank you for sharing your opinion.
Our promotional offers may vary from time to time, but what remains unchanged is our commitment to ensuring the best possible purchasing conditions.
We remain at your disposal to clarify any doubts you may have: please contact our offices through our Contacts service on our website www.poltronesofa.com for further information.
The poltronesofà team
Congratulations for your service.!!Constantina our sales person very professional. Very Informative about the characteristics of the product and very passionate about selling us exactly what we needed. Understood exactly our needs!!!
Thank you Constantina
Date of experience: 19 November 2024
Reply from poltronesofÃ
Thank you very much! We are delighted to read your comment.
Our decorators are always there for you!
The poltronesofà team
Gaetano has been of great help!! He guided us through the black Friday offer and he has explained all the options with passion and patience.
Thanks Gaetano!!!!
Date of experience: 30 November 2024
Reply from poltronesofÃ
Thank you, we really appreciate your feedback.
Our decorators are always there to advise you.
The poltronesofà team
Reply from poltronesofÃ
Thank you very much, we are happy you enjoyed a 5-star experience!
The poltronesofà team
Alexandros was very helpful to us, polite and knowledgeable. He gave us many suggestions and examples on uses and color options for the furniture and for the couch we ordered. He made our visit smooth and enjoyable.
Date of experience: 27 November 2024
Reply from poltronesofÃ
Hello Alexis, thank you for your review.
We are committed to providing all our decorators with constant training to better convey the passion and attention to detail that have distinguished us for over 25 years.
The poltronesofà team
Expérience et services excellente.
Date of experience: 27 November 2024
Reply from poltronesofÃ
Bonsoir, merci d'avoir partagé votre expérience positive.
À bientôt
L’équipe poltronesofÃ
Gail was great in helping me out! Great Service and Great Products
Date of experience: 21 November 2024
Reply from poltronesofÃ
Hello, thank you for your feedback!
The poltronesofà team
Besides finding the sofa that I was looking for in terms of comfort, looks and style, Gail was very instructive and helpful and gave me an honest opinion as to which model suited my needs. She was also very patient with me until I decided on the colour so I did not feel pressured into making a quick decision. Thank you Gail and I look forward to receiving my sofa.
Date of experience: 25 November 2024
Reply from poltronesofÃ
Hello, thank you for your nice feedback!
The poltronesofà team
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