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Simple Telecommunications Ltd Reviews 1,894

•
TrustScore 5 out of 5

4.9

Telecommunications Service Provider

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See what reviewers are saying

Rated 5 out of 5 stars

An excellent service from start to finish - Great to be able pick up the phone and talk directly with someone that you are purchasing a product from.

This company has it spot on - Human contact, friendly, helpful, knowledgeable. Any problems & they will sort it out for you.

If you are buying this service for a vulnerable person, elderly, sight impaired etc... the price is excellent & so is the service. My mum is delighted with the landline - We added this to an easy to use phone & she is safe and sound .

Rated 5 out of 5 stars

We have used Simple Telecommunications for a few years now , we swopped over to a digital line via the
mobile network , which was achieved without problems or fuss ,thanks

Rated 5 out of 5 stars

What an amazing Company in so many way's. Firstly,
they don't leave you on hold, they are extremely professional. They provide a fabulous service for the elderly and care homes etc. Unfortunately, I had to disconnected my Mum's phone line and they were brilliant and so kind. Evan was so, so lovely. I am very grateful to him.

Rated 5 out of 5 stars

Helpful Team:
The team members with which we were in communication were extremely helpful and prepared to clarify the service which we were purchasing. It was wonderful to actually speak with a real live person!

Company details

  1. Telecommunications Service Provider
  2. Data Destruction Equipment Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Contractor

Written by the company

Telephone Line Only for Senior Citizen, Retired People, and Care Homes - From just £16.06 a month including VAT. UK's Cheapest Line Rental Phone Only service without all the bells and whistles, with the lowest call rates and NO call connection charges.

Contact info

Rated 5 out of 5 stars
Verified

The team members with which we were in…

Helpful Team:
The team members with which we were in communication were extremely helpful and prepared to clarify the service which we were purchasing. It was wonderful to actually speak with a real live person!

Date of experience: 24 January 2025

Rated 5 out of 5 stars

What an amazing Company in so many…

What an amazing Company in so many way's. Firstly,
they don't leave you on hold, they are extremely professional. They provide a fabulous service for the elderly and care homes etc. Unfortunately, I had to disconnected my Mum's phone line and they were brilliant and so kind. Evan was so, so lovely. I am very grateful to him.

Date of experience: 23 January 2025

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Jan,

Thank you so much for your heartfelt review! We’re thrilled to hear that you had such a positive experience with our company. Providing excellent service and support, especially during challenging times, is at the heart of what we do.

We’re glad Evan was able to assist you with such kindness and professionalism—it’s wonderful to know he made a difference. Your words truly motivate us to continue offering compassionate and reliable service to our customers and their loved ones.

If there’s ever anything else we can help you with, please don’t hesitate to reach out. Wishing you all the best!

Warm regards,
Simple Telecoms

Rated 5 out of 5 stars
Verified

An excellent service from start to…

An excellent service from start to finish - Great to be able pick up the phone and talk directly with someone that you are purchasing a product from.

This company has it spot on - Human contact, friendly, helpful, knowledgeable. Any problems & they will sort it out for you.

If you are buying this service for a vulnerable person, elderly, sight impaired etc... the price is excellent & so is the service. My mum is delighted with the landline - We added this to an easy to use phone & she is safe and sound .

Date of experience: 22 January 2025

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Margaret,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our service. Providing a friendly, knowledgeable, and personal touch is at the heart of what we do, and it’s incredibly rewarding to know it’s appreciated.

We’re especially glad to hear that your mum is enjoying the landline and feels safe and secure. Supporting vulnerable individuals, including the elderly and sight-impaired, is something we take great pride in, and it’s fantastic to know that we’ve made a difference for your family.

If you ever need assistance or have any questions in the future, we’re just a phone call away, 0330 122 0000. Thanks again for choosing us and for sharing your experience.

All the best
Simple Telecoms

Rated 5 out of 5 stars
Verified

Trouble free changeover to a digital line

We have used Simple Telecommunications for a few years now , we swopped over to a digital line via the
mobile network , which was achieved without problems or fuss ,thanks

Date of experience: 22 January 2025

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi John,

Thank you so much for your kind words and for being a loyal customer of Simple Telecommunications! We're thrilled to hear that your switch to a digital line via the mobile network went smoothly and without any hassle.

Providing a seamless and efficient experience is our top priority, and it's wonderful to know we achieved that for you. If you ever need further assistance or have any questions, please don't hesitate to contact the team on 0330 122 0000 Thank you for choosing us—we truly value your trust and support.

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

The level of help

The level of help, support, kindness and efficiency I was given from the team, particularly Nicola and Evan went above and beyond.
The company is exactly what it says it is.

Date of experience: 14 January 2025

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Reply from Simple Telecommunications Ltd

Hi Jacqueline,

Thank you so much for your kind words! We're thrilled to hear that Nicola and Evan provided such exceptional support and kindness.

Our goal is always to go above and beyond for our customers, and it's wonderful to know we delivered on our promise. Your feedback means a lot to us and inspires our entire team to continue providing the best service possible.

If you need any help please just call the team on 0330 122 0000 and they will be there to help

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

It was amazing

It was amazing. They know you by name. So friendly and informal. They sent us the equipment. So easy to set up. Then we worried about setting up our home number. But that was all done within the 2 weeks causing no disruption.. very happy with the change over

Date of experience: 09 January 2025

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Christe,

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with us.

Knowing our customers by name and making the process seamless are top priorities for us, so it’s wonderful to hear we hit the mark for you. We're delighted the setup was easy and that transferring your home number went smoothly without disruption.

If you ever need any assistance or have questions, don’t hesitate to call the team on reach out. Thanks again for your support 😊0330 122 0000

Rated 5 out of 5 stars
Verified

Had great interaction with John who…

Had great interaction with John who helped restore my friend’s phone back to working order. Nothing was too much trouble.

Date of experience: 30 December 2024

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Reply from Simple Telecommunications Ltd

Hi Irene,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with John.

He's truly dedicated to going above and beyond for our customers, and we're glad he was able to help restore your friend's phone. If you ever need assistance again, don’t hesitate to reach out to the team on 0330 122 0000 we’re always here to help

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

Works perfectly with the router.

Works perfectly with the router.
By keeping the same number this automatically cancelled BT's bundled services, yippee ki-yay!!

Date of experience: 30 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Mark,

Thank you for your feedback! We're thrilled to hear that everything is working perfectly with your router and that keeping the same number helped simplify things for you.

Yippee ki-yay indeed! 😊 If you need any further assistance, feel free to reach out to the team on 0330 122 0000

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

Great telephone company for elderly…

Great telephone company for elderly people who can be a bit scared of technology, everything was simple as its name suggests.
My 86 year old Mum now has broadband, can FaceTime her family, browse the internet and have catch up TV.
The whole switchover was so easy and quick

Date of experience: 19 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Tracy,

Thank you so much for your kind words! We're thrilled to hear that your mum is enjoying her new broadband service and staying connected with family.

We strive to make technology simple and accessible for everyone, and it's wonderful to know that the transition was easy and quick for you both. If you need any further assistance, we're always here to help.

Just give the tram a call on 0330 122 0000

Kind regards
Simple Telecoms

Rated 4 out of 5 stars
Verified

A phone company you can contact by phone!!!

Like many others I was pleased to find this business who are able to provide a simple phone line without thrills. My 86 year old mum moved across the country into a retirement village and being IT illiterate just needed a phone.

Initial contact with Louise was very positive and paperwork through my POA was straightforward. The new modem arrived within a week. There were a number of initial issues. The SIM card had been inserted the wrong way around and when we got the line working she was able to call out but not receive calls. Worse still when I tried to ring her I got through to another resident in the same retirement village! Turns out the telephone company had issued the same number twice!

This was swiftly sorted by Evan after the weekend and a new number was issued to my mum. No problems since. Best part of the service is the ability to phone Simple Telecommunications directly and speak to a person about any issues. A rarity nowadays.

Date of experience: 17 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Clive,

Thank you so much for sharing your detailed feedback.

We're pleased to hear that you chose Simple Telecommunications to help your mum stay connected and that your initial experience with Louise and our straightforward process met your expectations.

We sincerely apologise for the initial hiccups, including the SIM card issue and the duplicate phone number assignment. While rare, we understand how frustrating this must have been.

We're glad Evan could swiftly resolve the matter and ensure everything was working correctly for your mum.

It’s wonderful to know there have been no further issues, and we’re especially proud that you value our commitment to providing direct, personal support - a principle we take to heart.

Thank you for your understanding and for highlighting both the positives and areas where we can improve. If there’s ever anything else we can do to assist, please don’t hesitate to the team on 0330 122 0000

Warm regards,
Simple Telecoms
Customer Support Team

Rated 4 out of 5 stars
Verified

The transition was fairly good and any…

The transition was fairly good and any time I needed to speak to anyone was quite quick, unfortunately there's just one point that was annoying trying to enter login password for 2hrs then I phoned and had help and told that it's the wireless key needed. But all good now.

Date of experience: 17 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Alan,

Thank you for your feedback. We're delighted to hear the transition went smoothly and that you found our team quick to assist when needed.

We’re sorry for the confusion regarding the login process and appreciate your patience while resolving it. We'll work on making instructions clearer to avoid similar issues in the future.

If there's anything else we can do to improve your experience, please don’t hesitate to call the team on 0330 122 0000. Thanks again for choosing us and your business.

Best regards,
Simple Telecoms

Rated 5 out of 5 stars
Verified

Simple Installation

The installation by Openreach was quick but they left me in the lurch even though I am not tech savvy.
Getting in touch with Simple Telecoms is easy and quick and the staff are very pleasant to talk with.

Date of experience: 12 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Sue,

Thank you for taking the time to share your experience.

We're glad to hear that getting in touch with us was quick and that you found our team pleasant to work with.

We’re sorry to hear Openreach left you feeling unsupported during the installation.

At Simple Telecoms, we’re always here to help, especially when it comes to navigating technical matters. If you need any further assistance, please don’t hesitate to call the team again on 0330 122 0000 and we’ll do everything we can to ensure your service runs smoothly.

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

Brilliant support especially from John…

Brilliant support especially from John and Tony. Great clarity in products and really good value

Date of experience: 12 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Patrick,

Thank you so much for the fantastic review!

We're thrilled to hear you had such a positive experience with our support team, especially John and Tony. Providing clear information and great value is always our priority, so it’s wonderful to know we hit the mark for you.

If you need any further assistance, don’t hesitate to call the team on 0330 122 0000

Kind regards
Simple Telecom

Rated 5 out of 5 stars
Verified

Great service from Simple Telecoms

The 1phone is ideal for my elderly mother-in-law who doesn't use the internet. The service from Simple Telecoms had been a great experience from ordering through to her number ported. My two queries by phone were answered quickly and professionally by the excellent staff. I would highly recommend this company.

Date of experience: 10 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Stephen,

Thank you so much for your kind review! We're delighted to hear that the 1Phone is a great fit for your mother-in-law and that you had a smooth experience with our service.

Ensuring our customers receive professional and prompt support is a top priority for us, so it's wonderful to know our team was able to assist you effectively.

We truly appreciate your recommendation and look forward to serving you again in the future!

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

Easy to set up and although a small…

Easy to set up and although a small problem on incoming calls the customer care was excellent and was resolved immediately. Many thanks

Date of experience: 05 December 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Aubrey,

Thank you so much for your kind review! We're thrilled to hear that you found the setup process easy and that our customer care team was able to resolve the issue with incoming calls promptly.

Your feedback motivates us to keep delivering top-notch service. If you ever need further assistance, don't hesitate to reach out. Many thanks for choosing us!

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

The people I have dealt with have been fantastic

The people I have dealt with have been polite, helpful and have dealt with my queries immediately. The telephone is answered very quickly, no hanging around for ages waiting for it to be answered. Setting up my telephone account and line was simplicity and we were up and running in minutes. well done Simple Telecomms

Date of experience: 28 November 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Rosie,

Thank you for your glowing feedback! We're delighted to hear that you had a positive experience with us.

Providing efficient and friendly service is what we strive for every day, and your kind words truly motivate our team. We look forward to serving you again soon!

All the best

Simple Telecoma

Rated 5 out of 5 stars
Verified

Great people at simple Telecom

Great people at simple Telecom. They are friendly and efficient and John in their technical support team goes above and beyond.

Date of experience: 22 November 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Linda,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Simple Telecom.

John and the rest of the technical support team work hard to provide top-notch service, and your feedback makes it all worthwhile.

If you ever need assistance in the future, don't hesitate to just the a call on 0330 122 0000 —we're always here to help!

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

I cannot recommend this company highly…

I cannot recommend this company highly enough! They were super helpful from start to finish in getting my Grandmother set up with a simple landline. Communication was excellent all the way through and we are very happy with how easy the process was. You get to speak to an actual human and everything is straight forward.

Date of experience: 28 November 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Sally,

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us.

Helping your Grandmother get set up with a simple and reliable landline was our pleasure, and we’re so glad the process was smooth and straightforward for you.

Our team takes pride in providing clear communication and personalized support—it means the world to us that you appreciated it.
If you or your Grandmother need anything else in the future, don’t hesitate to call the team on 0330122 0000. Thanks again for choosing us!

Kind regards
Simple Telecoms

Rated 5 out of 5 stars
Verified

Excellent service

Date of experience: 13 November 2024

Simple Telecommunications Ltd logo

Reply from Simple Telecommunications Ltd

Hi Valerie,

Thank you so much for your kind words! We're thrilled to hear you enjoyed our service. If there's anything else we can do for you, please don't hesitate to let us know.

Kind regards
Simple Telecoms

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