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We have used Staysure for a number of years and fingers crossed never had to make a claim, we are 66 and 61 respectively. When we have needed to contact them for any advice about future travel plans with a medical enquiry they have always been very polite, friendly and informative.
Staysure are not the cheapest but the quality of cover is ideal for us and it gives us the peace of mind for the cover we need when in Europe.
Please note this was September / October 2923
Everything straightforward on purchase.
Unfortunately during late 2023 I was in a situation where I had to make a claim.
Thankfully I was able to speak with someone fairly quickly.
Documents and verification was required.
Once documentation was taken care of everything was handled quite promptly and satisfactorily.
As little drama as possible was achieved at a stressful and difficult time.
Please note this was September / October 2923
I have since travelled twice using Staysure with (thankfully) no reason to do anything other than have a valid policy.
Based on my experience, I’ll continue to use Staysure. 😊
Easy to make contact when upgrading my cover.
All options were explained and I felt at all times the person I was talking to was seeking to find the best possible price to cover my requirements.
I have been using Staysure for a number of years and have recommended them on many occasions.
A first class company.
The lady who dealt with me was helpful and well informed. Unfortunately she had quite a strong accent - something I constantly have difficulty with. She was unfailing patient, however, slowed her speech and appeared to be unbothered about the number of times she had to repeat phrases. That is Staysure for you - you never rush your clients and make sure they are satisfied
Written by the company
Written by the company
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
Fantastic great service good price always use your company
Date of experience: 16 January 2025
Smooth experience. I have always used Staysure for insurance, I have never had to make a claim but it has always been a straightforward experience with this company.
Date of experience: 09 January 2025
Very straight forward questions so easy to apply
Date of experience: 16 January 2025
I don’t understand why advising of a medication to reduce risk - a risk which unknown to Staysure the day before would have been covered- resulted in a significant increase in premium.
Date of experience: 09 January 2025
A good experience as always when getting in touch with Staysure. All staff very helpful & informative. Never in a rush always prepared to take the time to make sure you get the cover you are looking for.
Date of experience: 16 January 2025
The premium for the insurance was better value than all of the other quotes.
Date of experience: 08 January 2025
Easy to make contact when upgrading my cover.
All options were explained and I felt at all times the person I was talking to was seeking to find the best possible price to cover my requirements.
I have been using Staysure for a number of years and have recommended them on many occasions.
A first class company.
Date of experience: 16 January 2025
Have used Staysure for my travel insurance for 5 years. Easy to book insurance and competitive prices.
Date of experience: 16 January 2025
Very efficient courteous professional member of staff called Neil
Date of experience: 15 January 2025
Excellent website.
Easy to amend cover if there are second thoughts on requirements.
Date of experience: 16 January 2025
Date of experience: 09 January 2025
Straightforward application even with medical conditions. And a good price.
Date of experience: 16 January 2025
I have been with Staysure for many years. I made three phone calls and and disappointed and was looking for a new insurance until my last call and the lady I spoke to was very good
Date of experience: 09 January 2025
Sarah was very helpful and patient in order to sort my travel insurance out.
Date of experience: 16 January 2025
Despite bad phone clarity the staff were unflapable and helpful.
Date of experience: 16 January 2025
Easy to follow instuctions. Everything I needed is provided.
Date of experience: 16 January 2025
The operator was patient and explained things clearly
Date of experience: 16 January 2025
Always used Staysure always the best price
Date of experience: 15 January 2025
I had to phone for a quote because of a pre existing condition. The lady was simply lovely, worked out the quote with my discount and ended up selling me a yearly cover. It was easy and took the stress out of shopping around.
Date of experience: 16 January 2025
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