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Talk Talk have been happily charging my parents £40 a month for sub 5mb broadband for years. It works about 60% of the day. Talk Talk claim it’s nothing to do with them, despite rock solid home Wi-Fi signal with a modern router/new filters/dedicated line, but the internet just disappears. Pointless customer service.
I will never recommend talk talk to anyone who wishes to use internet. I am sad I selected them I have waited since 2nd December just for a house move and currently with them on the unteenth call on 27th December. Now they are asking me to wait till 17th January. Is there any other provider who can give me internet before that. They promised 10 to 14 days but now already 20 days passed 🤮 every time I call some customer care officer do something idiotic and still can’t connect having all the hardware available.
Started a contract in August with gift card offer, still no gift card. Escalated with talk talk and was told would receive within 5 working days... That was at the beginning of December! I don't seem to be alone on this issue, but really disappointed as the voucher offered was a factor going with TalkTalk and we hoped it would help us out for Christmas! Giftcloud status still just says pending, talk talk have been quick enough to take the DD since August though
I have had trouble with my WiFi since the 12th dec.
I’m currently doing a degree.( my work I could not complete) I don’t have access to usual TV due to poor reception.i watch through WiFi.On the 19th they admitted there was a fault. 24th engineer came and requested a new modem and router. TalkTalk booked another appointment for the 27th to replace the router and modem. The engineer turned up and had no router. I am now without WiFi again. The whole experience has been shocking. Had to as for extensions on assignments and had to relocate for Christmas. I never received a call from them until I stated I wanted to cancel my contract. Communication between departments is unacceptable and quite frankly is a waste of my time and the engineers.
The UK's leading value for money telecoms company
Written by the company
United States
Talk Talk have been happily charging my parents £40 a month for sub 5mb broadband for years. It works about 60% of the day. Talk Talk claim it’s nothing to do with them, despite rock solid home Wi-Fi signal with a modern router/new filters/dedicated line, but the internet just disappears. Pointless customer service.
Date of experience: 28 December 2024
Started a contract in August with gift card offer, still no gift card. Escalated with talk talk and was told would receive within 5 working days... That was at the beginning of December! I don't seem to be alone on this issue, but really disappointed as the voucher offered was a factor going with TalkTalk and we hoped it would help us out for Christmas! Giftcloud status still just says pending, talk talk have been quick enough to take the DD since August though
Date of experience: 27 December 2024
Awful. Transferred from Shell Energy Broadband when they purchased earlier this year. Zero correspondence to advise when I was switching, or to what package. No bills either. Two months in the broadband speed dropped off a cliff edge - like dial up modems! Turns out they had put me on the slowest package available (at £28 per month!!!!). Tried to complain and get resolved - not interested. Never experienced a more obtuse, computer says no form of customer service. At one point I even offered to upgrade to a more expensive package, so I could resolve the speed issue - at which point they refused to transfer me and insisted on running a line check (which I’d already done and was fine).
Lesson learned - stick with BT. They might be pricier and the customer service is only marginally better, but at least they wont get bought out by an awful company, botch the transfer and leave you with internet speeds from the 90s.
Date of experience: 27 December 2024
back again with yet another bad review in 2024, contract ended . Talked into a new contract and new router. EERO and you guessed it internet gone sometimes connects sometimes does not all over Christmas. Contacted them today now NO internet whatsoever. Horrendous , new router not fit for purpose. Well decided after over a week of crap, plug in the old router,,, not a problem back on, my google assist system working again. Blink cameras restored. trying Netflix tonight to see how it goes as it would not work sometimes and drooped other times. Now fully tested on the TV Netflix no issues since old router installed again. This upgrade router that was sent has and continues to be a nightmare. Now no more, removed. THANK GOODNESS THERE WAS NO PREPAID ENVELOPE WITH THE NEW ROUTER TO RETURN THE OLD ONE or I would still be in trouble. Problem everyone wants us using tec but when it goes down then one is stuck re everything Banking the lot, So much for a brave new world. NOW TALK STOP ISSUING THESE NEW ROUTERS AS THEY DO NOT WORK, why are we being used as guinea pigs to test this rubbish out, at 70 years of age I cannot take this stress, maybe the younger people can who were brought up with all this failed tec , BUT us OAPS cannot. SO SEND ME OUT A PRE PAID ENVELOPE TO RETURN THE NEW GARBAGE ROUTER BACK TO YOU SO AS YOU CAN BIN IT.
Have also asked TalkTalk to put my Chat history right up to the top of TalkTalk, to see what is happening. Also asked them to see on here reviews of EERO and not this is going back over a year re this product to talktalk customers. seems they do not care if they loose customers through a bad hardware product which is heavily flawed. Maybe I should be employed there as the CEO. where I would take action and very quickly
Date of experience: 27 December 2024
The WORST "company", customer service is nonexistent, it's a profit grab scam where they will rip you off at every occasion. Signed a 2 year contract with them 2 years ago, then moved home a year ago and they could not provide me with service at the new place which is a new built area. Interestingly all the other providers are already in our street, they still can't do anything for us. To add insult to injury, they wanted to charge us a huge termination fee if we wanted to cancel the contract. As we couldn't afford that, we kept the contract running - with getting no service whatsoever, and a lovely price increase halfway through. Now I just rang them to cancel renewal, and was told - on a very crackly phone line where I had to ask them to repeat every sentence twice just to decipher what they said - that I still will need to pay the termination fee, unless I call on or after the last day of the contract.
AVOID
Date of experience: 27 December 2024
Awful customer service. Can't get any sense of them - you can tell they're just reading and rereading from a script even if it's not related to what you've said.
Date of experience: 27 December 2024
I will never recommend talk talk to anyone who wishes to use internet. I am sad I selected them I have waited since 2nd December just for a house move and currently with them on the unteenth call on 27th December. Now they are asking me to wait till 17th January. Is there any other provider who can give me internet before that. They promised 10 to 14 days but now already 20 days passed 🤮 every time I call some customer care officer do something idiotic and still can’t connect having all the hardware available.
Date of experience: 27 December 2024
I have had trouble with my WiFi since the 12th dec.
I’m currently doing a degree.( my work I could not complete) I don’t have access to usual TV due to poor reception.i watch through WiFi.On the 19th they admitted there was a fault. 24th engineer came and requested a new modem and router. TalkTalk booked another appointment for the 27th to replace the router and modem. The engineer turned up and had no router. I am now without WiFi again. The whole experience has been shocking. Had to as for extensions on assignments and had to relocate for Christmas. I never received a call from them until I stated I wanted to cancel my contract. Communication between departments is unacceptable and quite frankly is a waste of my time and the engineers.
Date of experience: 12 December 2024
Date of experience: 27 December 2024
I was migrated to these incompetent fools who automatically increased my monthly cost 45% and the internet performance is terrible and then spent 64 minutes talking to fools who deliver the worst customer service. Do not use TalkTalk broadband, it’ll be your worst mistake
Date of experience: 27 December 2024
I was happy with the service I received on the day and my phone issue is getting sorted out now with an engineer.
Date of experience: 24 December 2024
Date of experience: 26 December 2024
I have been with Talktalk too long and have put up with bad service and poor connections, time for a change.
My Internet, during every evening drops about 5 to 6 times. I can't even be bother to call customer service it's that bad.
Date of experience: 24 December 2024
Your advisors are patient, polite, proficient, professional and personable. Explain everything concisely without jargon which being old and not too up on modern technology makes me feel less inadequate and more confident and reassured.
Date of experience: 22 December 2024
This review concerns customer service. We cannot fault the manner in which we are being supported with our problem. The problem itself lies outside the control of TalkTalk and the agents are working hard to expedite a good result and keeping us well-informed.
Date of experience: 23 December 2024
The best customer service I came across in a long time!Jason is a true asset to the company not only was he polite but assertive and professional.Thank you Jason for your help today you are an absolute star!
Date of experience: 24 December 2024
I was with talk talk for over 5 years.
I was never happy. It was a bad service overall.
I dealt with and am still dealing with their customer services after not being with them for months just to return their equipment so they don't charge me £50! They continue to lie to me and avoid emails requesting the returns kit they say they have provided serval times.
They are awkward and their network isn't reliable. Much happier with another provider that refunds me when their service is down without me even contacting them. Stay away from talk talk
Date of experience: 24 December 2024
Just renewed my broadband contract for another two years. Cannot fault their service!
Date of experience: 23 December 2024
very happy with talktalk and Sarah
Date of experience: 23 December 2024
Talktalk broadband, phone service is the best. Great customer services.
Date of experience: 24 December 2024
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