Walmart Canada Reviews 2,353

Left my $500 purchase outside in the rain when it got delivered. They did not care. Can not reach one person for customer service. The poorest service I've ever experienced.... Avoid at every cost.....

Date of experience: 02 January 2017

I ordered my nephew's Xmas gifts from Walmart on Dec 14, the ETA for my order to arrive was Dec 16. In plenty of time to arrive before Christmas, right? Well Dec 20 came and still no delivery, so I called the 800 number and was told "Wait 3-5 days". Meaning my nephew's gifts would be arriving Dec 23-25, when I'd have already left town to see my family. I called Walmart again on the 26th, they just said I'd have to continue to wait. Phoning the 800 number is as useful as a bicycle would be for a fish. So today, Dec 28th, I received an email telling me that one of the items couldn't be sent, so they're cancelling the entire order!! 12 days after my order was supposed to arrive, they only realize now that they don't have an item that, when I placed the order 2 weeks ago, their website said they had in stock??? This has been just about the worst customer service I've ever experienced. Walmart should learn from Amazon.ca how to treat their loyal customers. I never want to shop at Walmart again, low prices or not. Note: I WAS able to reach someone at Walmart by messaging them on Facebook, of all places. They have just said that if I reorder my items they'll give me 10% off. I guess I could expect to receive that order sometime in February >: [

Date of experience: 28 December 2016

The worst telephone service I have ever dealt with. My orders were cancelled and there help number is NOT user friendly. There is no area to send items to a different address on their online service. So you have to bill to 2 different addresses and then your orders get cancelled. I now am reminded of why I do not usually shop big stores. The little guys always have great service, Walmart was horrible.

Date of experience: 15 December 2016

I have ordered on November 2 a sofa and two love seats. They charged my credit card very promptly. They forgot to deliver the goods!!!!!!!!!!!!!
One months later, customer service is investigating where the furniture is!
Customer service promised to call me back after investigating the case - 3 times! Never bothered to call back!
Way to go Walmart!
I'll stick with Amazon from now on! I know that they value my business!

Date of experience: 02 December 2016

Walmart puts small businesses out, especially in smaller towns. I have yet to have a good experience at any walmart, and I've been to many. It seems to me that they all lack in the same things. 1. Customer service is garbage..."excuse me...does anyone work here?" 2. Messy..messy...messy....about the only department that are even a little organized would be the pharmaceutical region and the food. Everything else is all over the place! 3. The electronics department....blows my mind. Again mess...and if u ask the person who works there a question...they haven't a clue how to answer. " excuse me, do u have the movie "fast and furious 3"? ...reply.." what ever is on the shelf is on the shelf" me: "great...so can u order it?" Reply..."no, we don't order things"....hmmm that's odd. Does a little magic fairy go poof with her wand and all of this stuff just appears on the shelves..wow...I wish I had that wand, because then I wouldn't have to waste my time talking to dumb people. 4. At the check out there are 2 actual lanes open and the rest are for smaller orders....why? It's great for those who have small orders....but for those of us making a larger purchase, we're waiting forever to be cashed out.

Honestly, just another big company that claims it cares about its customers but doesn't. You provide mediocricy in all areas....clothing sucks, shoes okay, food department isn't the most affordable, toys need organization and someone who knows what kids want ordering them, your home sections are all very messy all the time and it sucks when this happens because 90% of the time things are moved and it's difficult to find the right prices or simply the item you are looking for.
I don't usually write negative reviews but, I just happen to have been to a few different locations over the last while and it's frustrating to see that these issues are at all of them.

Date of experience: 10 November 2016

Date of experience: 07 November 2016

Found a huge cockroach in the bottom of my last shipment from Walmart, which was disturbing, since the majority of items were food products. I called customer service to notify them of the roach, and all they said was, "if you're unhappy with your order, please take the items back for a full refund". There was no mention of the cockroach or willingness to do anything about it.

I'm a huge fan of the low prices, but it's not worth it for the poor customer service and dirty warehouses. I'm not ordering from walmart.ca again.

Date of experience: 29 September 2016

Yesterday I went to Walmart in Lethbridge. It was the south location that I was at. When I was about to start shopping I was met with the bitchiest old badalacks for a greeter, I brought in my stuff that I had bought from another store, it was just one bag. That should have no big deal as I have done that for years at that very location, but instead she wanted to kick me out. I had to tell her that I had done this many times which was true so after I was greeted by her with a nasty look on her face. When she gave me a dirty look I came very close to telling her that I do not tolerate people making faces at me. So she hummed and hawed and let me shop. Then when I have sat down on a bench outside the Tim Horton's and started to put my cellphone that I had bought at another store, she started in on me again trying to accuse me of shoplifting. Thankfully I had my receipt for the phone, and she told me that the receipt was from Best Buy and I told not once but three times that that was where I bought the phone from. As long as that o ld badalacks is still employed at this Walmart location I will never ever step foot in there again, because I DO NOT TOLERATE that type of customer harassment by any employee and I HOPE to god that I will never ever get treated like that again.

Date of experience: 06 August 2016

I love walmart dont get me wrong but here in Canada the pick of Funko Pops is scary as heck i look on the U.S.A site and there full of pops but here nothing and when you walk into store there is only like 10 and most of the boxs are damaged plz plz plz Walmart Canada BRING MORE FUNKO POPS you will make youre money back off them

Date of experience: 13 July 2016

I order from Walmart.ca 1-2 times per month and I am overall very happy. I love the free delivery which is most often very fast! I think the prices are pretty fair too. But be careful ordering any products with an expiration date. Once I ordered a large Nescafe instant coffee which was about 2 weeks from the expiration date. I don’t know if this was a coincidence or if they try to get rid of products that are close to the expiration date through their online shop where people can’t check this before they purchase the product.

Date of experience: 23 May 2016

Even though shipping is quick but the customer support is an utter failure and so is the auto save feature. Every one speaks rudely on the phone and doesn't give a hoot about your problem. Auto Save feature is supposed to process your orders regularly (weekly, bi-weekly or monthly) but for us it happened twice and then stopped altogether. We called in and all they said WE DON'T KNOW. We then tried to exclude the item and re-added it in Autosave with different quantity. It then started processing the old item too. Unfortunately, we called in many times to resolve the issue but not once did the customer support present us with a solution. Same goes for their email support.

Date of experience: 09 June 2015

I ordered from this site and opted for the "Ship to a Canada Post locations" option so that I could pick up my order from my nearest post office. Walmart made a mistake and shipped my order to a wrong address that doesn't even have a Canada Post location. I immediately called Walmart Customer Service and they said that they'd investigate. One week later, never heard back. Emailed via the Contact US option on their website. No response, no solution. Called again, asked to speak to a supervisor, was told ."He is unavailable but we can promise a callback within 24 hours." Days later, no callback. Called again, got the predictable "We'll investigate" response and no solution. Customer service is non existent. Walmart refuses to take responsibility for their error but didn't hesitate to charge my credit card for items I didn't receive. Will never shop here again.

Date of experience: 02 May 2015

I order from Walmart.ca 1-2 times per month and I am overall very happy. I love the free delivery which is most often very fast! I think the prices are pretty fair too. But be careful ordering any products with an expiration date. Once I ordered a large Nescafe instant coffee which was about 2 weeks from the expiration date. I don’t know if this was a coincidence or if they try to get rid of products that are close to the expiration date through their online shop where people can’t check this before they purchase the product.

Date of experience: 09 February 2015

Okay, I can find a lot of things at Walmart, but it is not like the cheapest place on earth. Also, there customer service is really bad at walmart.com. I one time bought a really expnsive blouse from Walmart and it was too small, I tried telling them about it and they would not help me at all. Also, no returns if you wore the clothes? Don't I have to try t on to see if it is to small or not??? I dont know Walmart is not the best place for ME to shop online.

Date of experience: 24 October 2014

free delivery, hope they keep it always!!!!!!!!!!!!!!!!!!!!!!!!!!!
cheap items
3 months return policy, they don't care why u return it they always refund
best company ever, i am happy sears has closed down

i just wish they had more high-end quality clothing and more fashionable
items and more organic selection for vegs and fruits

Date of experience: 13 October 2014

It doesn't matter the time of day or what item I need, Walmart is there for me! They have EVERYTHING!! And the staff is always helpful.

Date of experience: 05 June 2014

I've ordered online from Walmart.ca quite a few times now. Their shipping is usually very fast (and free!) and they have quite a few items available for purchase. The online selection may not be as good as in store but there's still a pretty good variety of items and sometimes there are things in stock online that are unavailable at my local Walmart. Their prices are low as usual and the free shipping with no minimum purchase is a huge plus for me so I'll definitely keep buying here.

Date of experience: 28 March 2013