The store attendant was brilliant, solved my issue in no time AND scored me a discount 🙌
Vodafone UK - London Baker Street � Avaliações 67
•
4,5
Localização
Trocar localização2 Station Approach, NW1 5LD Baker Street, GB
•
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The staff at Vodafone are fantastic! Friendly, professional, and always ready to help with any questions or issues. They make the experience so much smoother.
My associate stayed overtime on a Saturday night just to finish this for me. I was having trouble with setting up my new British mobile number and internet and he went above and beyond to make sure it was completed. I had been completely stressed out as a new resident of the UK and it really helped to have someone who actually took the time to handle my case properly. Thank you.
Worst Customer Service ever,rang Twice in Spain they hung up on me,Thursday after an Hour same,they hung up on me and Today almost 2 Hours of getting nowhere, they hung up again.
A Manager said they'd change my number,the Customer Service said no.
Also paid £12 for 25gb,only used 2gb then told I'd used all my data.
This Company is disgusting the way they treat paying customers.
Just to add,I was promised a call today at 9am,and nothing. They have no respect for any custo.ers.
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - London Baker Street �
Escrito pela empresa
Informações de contato
2 Station Approach, NW1 5LD, Baker Street, Reino Unido
4,5
Excelente
67 avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 24 horas
The store attendant was brilliant
The store attendant was brilliant, solved my issue in no time AND scored me a discount 🙌
Data da experiência: 11 de março de 2025
Resposta de Vodafone UK - London Baker Street �
Hello Jeremy,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
TERRIBLE CUSTOMER SERVICE
Worst Customer Service ever,rang Twice in Spain they hung up on me,Thursday after an Hour same,they hung up on me and Today almost 2 Hours of getting nowhere, they hung up again.
A Manager said they'd change my number,the Customer Service said no.
Also paid £12 for 25gb,only used 2gb then told I'd used all my data.
This Company is disgusting the way they treat paying customers.
Just to add,I was promised a call today at 9am,and nothing. They have no respect for any custo.ers.
Data da experiência: 08 de fevereiro de 2025
Resposta de Vodafone UK - London Baker Street �
Hi Tom. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. If you still need any help with this or would like us to look into anything further, please come and chat to us over on:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
The staff at Vodafone are fantastic
The staff at Vodafone are fantastic! Friendly, professional, and always ready to help with any questions or issues. They make the experience so much smoother.
Data da experiência: 21 de janeiro de 2025
Resposta de Vodafone UK - London Baker Street �
Hi Kenza,
This is lovely feedback for the team. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Resposta de Vodafone UK - London Baker Street �
Hi Patricia,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,Â
Vodafone Social Media Team
The network is very week in many areas…
The network is very week in many areas in london even in the downtown.. it’s often turns from 5G to 4G with low speed .. to the extent i use my partner’s hotspot frequently who is on another network which is actually fare cheaper than vodafone
Data da experiência: 19 de dezembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hi there,
We know it's important to have a reliable network so we'd love to help you with this. Please drop our team a message to get started:
If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you for a great service
Thank you for a great service
Data da experiência: 09 de dezembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hello, Sunayna,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Clear and complete
The guidance and the explanation was super! Clear and complete.
Data da experiência: 23 de novembro de 2024
Resposta de Vodafone UK - London Baker Street �
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Given all options for tailored sim only plan and given advice on extras that I can get with Vodafone.
Data da experiência: 18 de novembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hi Rochelle. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We walked in the store at 5:52pm and…
We walked in the store at 5:52pm and eventhough the store closed at 18:00 the sales associate was very polite and helpful and assisted us.
Data da experiência: 15 de novembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hi Mary,
Thank you for taking the time to leave us a 5 star review and the feedback about the store team.
Thanks,
The Vodafone Social Media Team
Very helpful and attentive
Very helpful and attentive, was able to find me a good deal.
Data da experiência: 15 de novembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hi Rennick,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the team have provided you with a good deal you are happy with.
Thanks,
The Vodafone Social Media Team
Excellent service from Manal she…
Excellent service from Manal she communicated well with me and was very patient
Data da experiência: 14 de novembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hi Paul,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went above and beyond the call of duty
My associate stayed overtime on a Saturday night just to finish this for me. I was having trouble with setting up my new British mobile number and internet and he went above and beyond to make sure it was completed. I had been completely stressed out as a new resident of the UK and it really helped to have someone who actually took the time to handle my case properly. Thank you.
Data da experiência: 19 de outubro de 2024
Resposta de Vodafone UK - London Baker Street �
Hey Ashley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a polite experience with great…
Had a polite experience with great customer service from AJ. Great help
Data da experiência: 22 de outubro de 2024
Resposta de Vodafone UK - London Baker Street �
Hi there,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta de Vodafone UK - London Baker Street �
Hello, Hossein,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic service
We came in for 2 new contracts and phones, the service was quick and easy and the man that helped us was so great and helpful!
Data da experiência: 28 de setembro de 2024
Resposta de Vodafone UK - London Baker Street �
Hello, Elle,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Danish was Very helpful & extremely…
Danish was Very helpful & extremely efficient
Data da experiência: 28 de setembro de 2024
Resposta de Vodafone UK - London Baker Street �
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent and kind service from Jasdeep. Thank you!
Data da experiência: 17 de agosto de 2024
Resposta de Vodafone UK - London Baker Street �
Hey Elsa,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service and great staff.
Jasdeep was extremely helpful and very friendly.
Data da experiência: 15 de agosto de 2024
Resposta de Vodafone UK - London Baker Street �
Hi Jehangir,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Super helpful and helped me out in…
Super helpful and helped me out in under 20 min!! Jasdeep was the one who helped me!
Data da experiência: 10 de agosto de 2024
Resposta de Vodafone UK - London Baker Street �
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Impossible to reach..
We have a phone to collect at the Baker Street store and after 1hr on the phone to the general Vodaphone I still haven't been able to get contact details to call the shop as we need to talk to them directly as main line can not help! Very frustrating. Can you provide a number for the 2 Station Approach Baker Street Store please!
Data da experiência: 05 de agosto de 2024
Resposta de Vodafone UK - London Baker Street �
Hi Claire,
Thanks for leaving a review on your recent experience.
I can certainly appreciate the frustration this would cause and I am sorry for any inconvenience. If a store has an available contact number, you'll be able to see it on our Store Locator tool here: https://www.vodafone.co.uk/help-and-information/store-locator
Please note though that not all stores have a public line for customers to use. If there are no contact details, you would be best visiting the store directly.
Thanks,
Vodafone Social Media Team
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