Best in Airlines & Air Travel

12 hours ago

My Air Canada Flight around December 11 from Ottawa to Halifax was delayed, so I ended up on a Porter flight. I was very impressed with the service. Catherine (forgive me if the spelling is wrong) was an amazing flight attendant and did a great job keeping a drunk couple under control. I would choose Porter again, for sure.

2 hours ago

AC

Great service by vinod sir and guide everything in gery good manner

12 hours ago

A Horrible Experience with Flair Airlines I nearly missed my flight due to Flair Airlines. I traveled to Mexico and unfortunately booked a return flight with them. This was my first and last time flying with Flair. The front desk attendants couldn't properly read the stamp from their border security team on my passport and sent me to immigration from the check-in line. Immigration was confused as to why they sent me, since the stamp was already dated and valid. I had to ask immigration to sign it, which made the entire situation even more unreasonable. After returning to the check-in counter, they attempted to charge me for two bags—one for my purse or CPAP machine and another for my suitcase. Medical equipment can’t be charged as luggage, and the CPAP machine certainly isn't considered a purse. But this is the kind of treatment you get from Flair. On top of that, they charged me $177.00 for my suitcase, even though I paid $203.81 for my flight. At that price, I would’ve happily flown with any other airline. The overall experience was horrible, and the check-in staff seemed poorly trained, looking for ways to charge passengers extra. While other airlines’ passengers were moving smoothly, Flair passengers were stuck in frustrating situations. I’ve never seen anything like it, and I strongly suggest avoiding Flair Airlines. They barely got me out of Mexico.

2 days ago

JM

Great service

3 days ago

Booking flights online and follow up with customer service. I have used Westjet regularly for trips to Canada from Europe and for the first time had to follow up an unconfirmed booking via the call centre after my internet dropped as the payment was being processed. All the details for the flight were still on their systems and my call handler, employee 42326, was brilliant toggling through the various systems to process payment in the right currency and being very patient with my silly questions. She was really helpful and a great representative for the company, thank you.

5 days ago

BI

Subject: Disrespectful and Unprofessional Customer Service Experience Dear Aeroplan Customer Support, I am writing to express my disappointment with the customer service I received during my recent call to your support line. As a stroke survivor, I strive to approach every interaction with patience and understanding, but the experience I had with your representative, Dianne, was deeply disheartening. During the call, I politely asked for a bit of patience as I navigated the conversation due to my health challenges. Instead of understanding, I was met with abruptness and condescension. At one point, Dianne interrupted me with, “Sir! Sir! I’m not going to repeat myself again!”—a tone that was unprofessional and dismissive. My fiancée, who overheard the call, was equally shocked by this behavior. When I calmly asked her to adjust her tone, the hostility persisted, making it increasingly difficult to remain on the call. Despite my efforts to end the conversation on a positive note, I was cut off mid-sentence by a dial tone. As someone who works in customer service, I know the importance of active listening, patience, and respectful communication—qualities that were noticeably absent in this interaction. I strongly encourage your team to revisit training protocols to ensure representatives are equipped to handle calls with empathy and professionalism, especially when engaging with individuals who require additional understanding. I hope this feedback helps improve future experiences for other customers. While my time and energy are better spent on organizations that value respect and kindness, I felt it was important to bring this to your attention. Sincerely, Jason Mitchell

A day ago

CO

Needed to move booking. They cancelled booking without refund or alternative. Do not use this site!!

A day ago

JL

Recently had a very poor experience with Sunwing. First we had some issues and time wasted with my original booking cancelled by airline for fraud prevention. Then, we experienced a glitch in our booking page confirming very clearly we both had 1 checked luggage included in our fare, but we were asked 70$ both ways at the airport...

6 days ago

MP

I thought a limo might be a bit much for the ride from Windsor to Pearson, but wow – this was a whole experience! Shoutout to Helen, who had the car stocked with water and some snacks. She’s got a gift for making folks feel at home. Got a smooth ride and even a mini history lesson on the way. Felt like a luxury holiday before I even hit the airport🔥

Jan 6, 2025

Experience is great. Sahil helped finding the best flight.