Best in Business Insurance Company

9 hours ago

EE

The agent Kamil, was very patient, understanding and supportive as well as professional. I was very happy with the support I received from them. -Mark

12 hours ago

Responsive and knowledgeable.

4 days ago

AL

I'm travelling to a place that requires travel insurance and it was easy to get it through rates.ca. Saved a bit compared to quotes I got elsewhere too.

2 days ago

Gordon was beyond amazing in assisting me with my car and home insurance renewal. Very professional, friendly, accurate in communication and quick in recognizing my needs while providing the best price available. I am highly recommending Scoop Insurance based on this experience. Please keep up with this amazing job! All kudos to Gordon Allen and Scoop Ins.!

7 days ago

TP

quote online is no where close to when you contact them. highest quote I received after waiting days

Jan 6, 2025

JB

AVOID. this company hides info and adds hidden fees that are not disclosed when applying for coverage. They only make this info available AFTER you pay and are locked in, and do they do not provide customer service support to help you. Kim and Saskhi particularly dismissive, rude, and not helpful in any way. AVOID this insurance company or you WILL get screwed over.

3 days ago

DM

The great service that

Dec 24, 2024

Amy went above and beyond to help me acquire insurance for a leased vehicle on short notice. She is polite, diligent, efficient at her job. I would recommend her to anyone looking for an insurance broker.

Updated Dec 6, 2024

MA

I am in my 40's and hadn't had a license for most of my life. I went through a broker and ended up with Echelon for nearly $3000 per year. I paid the entire year up front. The following year they tried to take the money out automatically and couldn't, so they sent me a letter. I went to their website and paid it online. I think it was around $2800 even though I've never had so much as a parking ticket. I then got a letter informing me I still owed $100 because they charged a fee for the failed payment. I reluctantly paid this fee in two $50 installments, the final one being paid on a Friday morning at 5:29 AM. The deadline was the following Tuesday. A couple of weeks later I received all my money back in the mail because they cancelled my insurance. I was shocked. At this point my car was not working and we were in the height of covid and I was seriously ill, so I didn't bother dealing with it, however, I recently got a new car and went to get insurance. I was told from the same broker my insurance would be at least $2500 because of that non payment form Echelon. I told him I didn't even know what they were talking about because I knew I paid it on time. I then sent him screenshots of the payment receipts that I took on my phone showing that I paid it, and paid on time. The screenshots literally say that my payment would be applied to my account "within 48 hours". It does not say "48 business hours" or "excluding weekends". I made the payments on the Echelon website with a credit card. What more could they possibly want? My broker thought it was strange and tried to get Echelon to do the right thing and erase the non-payment from my history but they declined saying that I didn't pay early enough for the money to be applied to my account. I paid directly on their website with a credit card 4 full days before the deadline. If they didn't get it on time then why did all my money get sent back with the cancellation notice? They're liars and they're lazy! The $50 wasn't even for my insurance. I already paid them for a year. This was just their NSF fee. How could anyone ever trust a company that's that lazy and irresponsible? In the end I ditched Echelon AND the broker and went straight to an insurance company and found out I was basically being robbed. I was able to get insurance (even with the non payment) for $1200 per year with no problem. Without the non payment it would have been $950. Brokers get terrible rates for supposed "High risk drivers". You just have to go directly to an insurance company. Echelon just takes advantage of people who think they have no options and it's so poorly run they can't even do that properly. I noticed other issues like the paperwork I have says they do not accept American Express but their website says they do. Stay away from Echelon. Their incompetence is now costing me hundreds of dollars. This company should be investigated.

2 days ago

MC

I contacted direct line for landlord insurance. They refused to cover my properties as some tenants were unemployed. If your a illegal immigrants, drug dealer or criminal they don't have a problem, if you worked all your life but been made unemployed due to the state this country is in they won't cover them. This is morally and should be legally wrong I would have nothing to do with this company. Discusted