Best in Children's Store

5 hours ago

T.

I ordered over $500 Christmas presents for the kids on Dec 2, 2024. The website guaranteed delivery before Christmas. I called 5 times, and emailed 6 times over the last 3 weeks. I was told that it would be sent right away, nothing happens. Needless to say, the kids didn’t get those toys for Christmas. I have been trying to email and call again the last few days, and now I’m not getting a reply and no one picks up the calls. This is horrible business practice.

A day ago

VH

Terrible, same story as everyone else. Ordered a mini RC car at the end of November for Christmas. Tracking stated package was delivered, but the map associated with it showed delivery in Colorado and it was supposed to be to Pennsylvania. Requested assistance from company more that 6 times with the issue with no resolution. And of course there is no way to communicate with a live person at Motorwolt about the problem. Lost $50 to this company that I will never get back. Avoid them.

Dec 20, 2024

I would never order again. Terrible customer service. I paid for express shipping not on Canada post because they were on strike. They used Canada post anyway knowing it would not come. Now no Christmas cards despite being told they would arrive by a third party shipping company December 15th. Totally unacceptable as I was happy to pay for alternative shipping. Greedy company just kept the shipping money.

6 days ago

KB

Highly recommend not buying from this company. I never received my product and the customer service is absolutely terrible.

Dec 19, 2024

I'd really like to give a 0 for customer. Reasons: 1) Their price matching is awful - they only do it once you have received the product - at which point, the sale price may not longer be available at the competition. 2) Chat line for customer service can take an hour or longer to get through - and even then, the individual has to escalate the case to the manager for price match, which in my experience gets declined anyway. 3) Tax holiday 2024 toys - I got a Leapfrog ice cream maker which SHOULD qualify for the tax exemption as it is an "imitation" toy that imitates a real life item. They declined it after multiple back-and-forth messages "As a business, we received the requirements to follow for the tax exemption and based on our interpretation, this item does not qualify. No credit will be issued for the tax on the item unfortunately. We apologize for any inconvenience. Regards, Christine National Customer Success Manager" A major shame of a business. Save your money, shop elsewhere.

Dec 23, 2024

I ordered and paid more than three months ago, the third kit is still not shipped even though it should have been shipped two weeks ago. Customer service never answers.

7 days ago

Bunch of scum bags went after any right leaning youtube channel over “copyright” material (which was absolutely false and they lost all their fake claims). Funny how when the libs pay your bills they only report on what they are told to. Beyond un trustworthy!

Dec 5, 2024

KA

Quick delivery, beautiful products!

Nov 30, 2024

The staff is not only professional but also incredibly caring and nurturing. They’ve created a wonderful atmosphere where children can explore, learn, and make friends. My child has blossomed in their care, developing new skills and confidence. The range of activities is impressive—everything from nature walks to art projects. I also appreciate their commitment to open communication, providing regular updates and progress reports. It’s clear that the well-being of the children is their top priority.