Best in Curtain Store

Feb 21, 2025

Called to request product information, specifically manufacturer color (order was placed several years ago and I didn’t remember the color which I needed to order rings). Tina was very denigrating, I was detailed and articulate in my explanation of my request. She responded by saying, “You can’t see the color?” I already explained that I had opened the box and looked at the rod; thought it was gunmetal but wanted to confirm. One simple question escalated for no reason other than her demonstrated arrogance, poor customer service skills, and obvious disinterest in addressing my issue. Horrific experience! I called back 10 minutes later, provided the SKU number, color clarification question and the agent resolved my dilemma in less than one minute. I repeatedly provided the SKU to Ms. Tina; however, she stated she just couldn’t hear clearly the numbers I was provided. When I asked Ms. Tina to speak to her supervisor or another agent, she stated everyone was in a meeting. If Ms. Tina answers your call, run like your life depends on it ‘cause your preserved dignity certain does. Awful customer service representation.

Mar 10, 2025

EL

The description says white and black it’s really grey and black. The material feels weird. I requested a refund, they gave me a hard time. After going back and forth they finally agreed to give me a refund. On January 8, 2025 they said they processed my refund. it’s February 4 and I haven’t received a refund. I disputed it with my bank. After I dispute the charge with my bank I received an email stating their apology they forgot to submit my refund on February 2, 2025. it’s March 9th and still haven’t received my refund.The description says white and black it’s really grey and black. The material feels weird. I requested a refund, they gave me a hard time. After going back and forth they finally agreed to give me a refund. On January 8, 2025 they said they processed my refund. it’s February 4 and I haven’t received a refund. I disputed it with my bank. After I dispute the charge with my bank I received an email stating their apology they forgot to submit my refund on February 2, 2025. it’s March 9th and still haven’t received refund.

Aug 20, 2021

WS

Not legit. Will collect your money via PayPal and never respond to emails, calls or ship what you ordered.

2 days ago

DI

Prompt and personal service