The cushions came fine in good condition, but I am appalled at the amount of shipping cost. really way too much for the weight and size of the box.
I am happy to pay for the special craftsmanship and the care, but the shipping is just too much. I also think that if you are buying replacement parts, there should be some sort of instructions that come along or a link to a how to because if you are buying these years later to replace then you’re going to forget how to put them on.
Overall, I would look to this company first before I went anywhere else, but those few things could make it an excellent experience.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
It had been a couple years since I had bought my stools. They were never opened since I was waiting for my dining room to be redone. Finally it happened, but when I opened one box I was sent 2 bottoms. No questions asked. They sent me a whole new bottom. I was so happy to finally have my dining room completed!
Ordered 4 vinyl bar stools, counter height, in the color Floridian red, which actually when they got here is more of a red, which is what I wanted. They look absolutely beautiful in my space, and I get wonderful comments on them! I sat for the first time on them today to have a meal, and they were more comfortable than my dining room chairs!!
Quality product, excellent service. I bought these chairs 12 years ago. Currently needed more. They found my original order and made me another set and delivered them on time.
Company details
About American Chairs
Written by the company
SHOP HERE:
We guarantee everything we make!
Made in the USA and guaranteed to last.
Contact info
Chicago, United States
- (888) 831-7629
- info@americanchairs.com
- americanchairs.com
Very sturdy chairs
Very sturdy chairs. Just what I was looking for. Delivered in good shape. A few weeks from order to delivery.
Date of experience: October 05, 2017
Reply from American Chairs
Beautiful and robust chairs
Beautiful and robust chairs - we have had them for 2 months and they still look great.
Date of experience: October 05, 2017
Reply from American Chairs
Diner Table
We ordered a custom diner table to fit in a specific nook of our kitchen, they built it and shipped it just like they said they would! It turned out fantastic, it ties the kitchen together.
Thanks so much
Mike
Date of experience: October 05, 2017
Reply from American Chairs
Reply from American Chairs
Ordered from the website photo
Ordered from the website photo. Exactly as pictured. Arrived as promised.
Beautiful sturdy chairs that go perfectly with the original 1960s table I have. The blue chairs with gray trim really look fantastic! Many thanks!!
Date of experience: October 05, 2017
Reply from American Chairs
Very satisfied customer
I have never been more satisfied with the table and chairs I bought from this company. Love, Love my set. I recommend them to everyone.
Date of experience: October 05, 2017
Reply from American Chairs
Extremely well made and customer …
Extremely well made and customer service is great!
Date of experience: October 05, 2017
Reply from American Chairs
I love it!
I'm so happy with our new booths and table. They're perfect. Brad answered all my questions and kept all the listed deadlines.
Date of experience: October 05, 2017
Reply from American Chairs
Reply from American Chairs
Chairs we ordered arrived early and in …
Chairs we ordered arrived early and in perfect condition, very pleased.
Don & Kathy Woods
Date of experience: October 05, 2017
Reply from American Chairs
Good look, great quality
Prior to ordering four chairs, we twice requested fabric samples via the American Chair web site. In both instances the requests were acknowledged promptly and the samples arrived in a few days. Our chairs arrived nicely packaged and in great shape. We were impressed with the quality of the fabric and the frames, the chairs look great and feel substantial. We wouldn't hesitate to order again or to recommend American Chairs to others.
Date of experience: October 05, 2017
Reply from American Chairs
I ordered a dining booth from American …
I ordered a dining booth from American Chairs and I am a happy customer. The colors on their website are what you get in your diner chairs and booth. That was a concern. It was shipped and arrived undamaged which was another concern. I highly recommend them.
Date of experience: October 05, 2017
Reply from American Chairs
Highly Recommend American Chairs!
Buying from American Chairs was a great experience. They have a vast collection of items to choose from. We chose the rectangular dining room table and it completed our breakfast nook perfectly! The support provided is first class. You can tell they take pride in their company and their work. I even goofed and ordered the wrong base but it was a breeze to get my order updated. When the table arrived assembly was also quick and easy. Highly recommend!
Date of experience: October 05, 2017
Reply from American Chairs
Had bought a knock off retro style …
Had bought a knock off retro style table and chairs off of AMAZON- (What a disappointment) put table together and never brought it into the house- gave to carpenters working behind my house and they used it as a disposable saw horse and threw it away after done working;
Ordered the table from American Chairs and was impressed with the old time quality- infact even better than an original my mother in law has
Was so impressed I then ordered 4 chairs and they were so much better than the AMAZON ones I trashed them too
wish I had gotten the whole works from American Chairs in the first place -I usually don't do these surveys but so pleased with the table and chair set form American Chairs I was happy to do this one
Definately a good as you can get product
and thanks for the ultra great table and chairs-was a little costly but feel I definately got more than what I paid for in beauty and QUALITY
Date of experience: October 04, 2017
Reply from American Chairs
We love our new dinette set!
We love our new dinette set!
The order process was easy, and I would recommend to request samples.
Even though that delays the process a bit, it is important to make sure that you have chosen the right colors and finishes. Advice was only a phone call away, and everything was delivered as promised.
Date of experience: October 04, 2017
Reply from American Chairs
Great customer service and great …
Great customer service and great product.
Date of experience: October 04, 2017
Reply from American Chairs
Nicest chairs out there!
Nicest chairs out there!
My new cat's claws destroyed the first set of chairs from American Chairs ( that I had used for years)...so I upgraded to a fancier cushion and backrest this time around using the same chair frames.
Date of experience: October 04, 2017
Reply from American Chairs
Great stool for our ‘60’s themed …
Great stool for our ‘60’s themed workshop! Will be purchasing another one for myself.
Date of experience: October 04, 2017
Reply from American Chairs
Reply from American Chairs
American Chairs ordering process was …
American Chairs ordering process was very simple and they offered a great selection. The items ordered were recieved on time and were of excellent quality.
A great company to work with!
Date of experience: October 04, 2017
Reply from American Chairs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.