263 total
Absolutely don’t buy it’s a total joke has mine 4days and is constantly showing the wrong location of my van. Been on with tech support who asked if I was parked underground😤 they were saying that the gps signal was weak in my area also I can go in the van remove all my equipment and about 15 minutes later I sometimes get a alert. Absolutely crap 💩
Date of experience: November 05, 2024
In a sector which is woefully inadequate at protecting tradesmen - Armd are a refreshingly on point, well priced and more importantly effective provider of peace of mind to tradesmen. Thieves can still attack our vans but we will know very quickly and be able to act. Lying in bed at night not knowing if someone has been in your van is the worst thing for a tradesperson, but ARMD brings peace of mind.
Date of experience: November 24, 2023
Don’t waste your time or money!! The armed device is terrible.. Sends false notifications, rings your phone early hours in the morning. If you open your van doors with the device armed, it won’t notify you until around 5-10mins after. By that time your van will be stripped of any tool. The communication with the company is shocking, they just ignore you. So my advice to anyone reading this is leave this joke of a company well alone…
Date of experience: August 04, 2024
Sought best price for wood filler and discovered ARMD. Slightly sceptical as no previous experience or knowledge. Reviews seemed genuine and good so tried. After issues with delivery company raised with ARMD the filler delivered well boxed up and genuine article. Would highly recommend this company
Date of experience: October 18, 2022
I had a couple of questions that I wanted answers to before purchasing.
Spoke to K who was very professional and answered them them when I called.
Without hesitation I then purchased the Alarm system and added 3k Tool cover Insurance to the order.
Looks a fantastic system for the peace of mind it will bring at a sensible price.
Date of experience: December 15, 2023
ITEM WAS ADDED TO THE BASKET, ADDRESS, CREDIT CARD DETAILS ETC WERE FILLED IN, CLICKED PAY NOW THEN ORDER WAS IMEDIATLEY CANCELLED.
DREAFULL.
ARMD PHONED ME THE NEXT DAY TO APPOLOGISE FOR A GLITCH IN THEIR SITE AND STAYED ON THE PHONE WHILE I REORDERD.THE ORDER WENT THROUGH OK AND I RECEIVED MY ITEM WITHIN 24 HOURS, EXELLENT SERVICE THANK YOU.
Date of experience: September 07, 2022
Reply from ARMD
Hi Stuart,
Thanks for the feedback! I am glad that we were able to help you resolve the issue when we spoke earlier and hope that you enjoy the product.
ARMD
I had never heard of this company before, but they had the item I needed at the cheapest price I could find on the web, and with free delivery, that made it almost £10 cheaper than other suppliers. My Kent and Stowe oscillating hoe arrived within a few days despite being ordered over the Easter bank holiday weekend and was delivered by DHL with care. It was exactly as described. Thank you.
Date of experience: April 22, 2022
I bought the ARMD Guard from Amazon in Feb and am super pleased with it. It compliments the other security I have in place. The phone calls are realtime, I know because when I forget to disarm it off and it triggers!! Setup is straightforward.
Date of experience: May 22, 2024
The kit arrived today and took minutes to set up and was working in under a few mins when I received a text.
I had reservations about the delay between opening my van and my phone alert , after messing around opening doors I was very impressed with how quick my phone rings almost instantly.
The tracker function works really well and easy to use and accurate.
I ordered it at 7.30pm Friday night was here by 8am Tuesday.
I actually think this is a very good product and it works very well.
The fact there is no audible siren I think is better because no-one other than the owner is going to pay attention to an alarm anymore not even the thief's.
Highly recommended
Date of experience: August 08, 2023
Have received confirmation of payment and of insurance policy details etc. Free gift arrived within 2-3 days which I was amazed with. I've even received a phonecall to check if there were any problems before checking out. Fantastic company to deal with so far.
Date of experience: August 14, 2022
This is a product that makes me feel safe knowing my van is under constant supervision knowing I’ll get a call and text as soon as there is a disturbance in the van. Set up in under 15 minutes and tested I would recommend this security to any one ! Well done ARMD smashed it ��
Date of experience: January 05, 2024
Just as described. Thank you. It was easily adapted for its new role. It means I don't have to go down below to use the heads, (toilet), on my boat when it is bouncing about, but can stand braced in the stern cockpit, pee accurately and then immediately recycle the result to the word's oceans. Well, the English Channel and Thames Estuary.
Date of experience: July 11, 2022
My worst dealing with a company ever !
Was sold armd by a rep in our local suppliers, since day 1 it has never worked! Many phone calls to the rep, and trying different things and still it doesn’t work! I kindly asked for a refund as I spent £400. Still nothing and worse of all the £40 subscription is still coming out of my account!! The head office phone number I have phoned so many times and never had an answer, I once got a reply to a email and then radio silent! I can’t see a end, truly disappointed
Date of experience: June 01, 2024
Reply from ARMD
Hi Taylor, Thank you for getting in contact and I apologise for the inconvenience on solving this issue. Looking at your customer service ticket I can see that you have been fully refunded now. I can also see that two of the alarms were never set up which is a shame as we could have problem solved and fixed them if they were indeed not working or faulty. Again apologies for the confusion and we look forward to receiving the Alarms back.
After watching a review on YouTube I thought it would be useful to have van guard on my van. The installation took 10mins which was excellent, but after approx 5hrs the app failed. After 6/7 telephone calls and various emails, I've now been told that they are unable to find the cause of the problem at there end and it must be my mobile at fault (samsung galaxy fold 4) very disappointed as the review and the first usage, it seemed to be very good. Unfortunately looks like it will have to be returned to ARMD.
Date of experience: November 24, 2023
Absolutely amazing customer service, extremely helpful and quick to sort out what I need. Even when I had to make changes to my policy at 21:30pm, the customer service did it instantly.
Great price on insurance and handy little tool inventory to keep track of everything.
This company and what they supply is a must have for any tradesperson
Date of experience: October 03, 2022
Absolute PLEASURE to deal with !!!! Great Price, Fast Delivery, I had never heard of ARMD but now check them for everything I need for work. At first i was dubious as price was a little TOO good to believe and they don't accept PAYPAL (alarm bells rang) but really glad I found ARMD.
Date of experience: December 02, 2022
Couldn't believe their prices!! Cheapest online, very fast delivery and extremely well packaged. I couldn't fault them, I will definitely be buying off them again. Many thanks ARMD great service
Date of experience: July 27, 2022
Absolutely fantastic from start to finish!!
Brilliant company, excellent customer service, and excellent product.
I do not recommend this company anymore if i tried, they will be huge in the next few months.
5 star all round!
Date of experience: November 28, 2023
Terrible customer service, no contact request return, no phone call return. I wanted to upgrade my insuerance with them to the app and alarm. If no contact for a up sell you have no hope for a claim! Use some other established insuerance company. Shame it could have been great!!! Oh, and if your still waiting for your shares certificate, I’m not holding my breath!
Date of experience: July 11, 2023
Reply from ARMD
Hi Nick, I am sorry you have had this experience and feel this way. Could I ask you please get in contact with your name and phone number and we will give you a ring to work out what has happened here and get it sorted. I have been through our database and your details on TrustPilot do not match any of our customer service tickets so I would like to get to the bottom of this asap.
Send us your name and number on customersupport@armd.uk or 0204 5386212 and we will give you a call.
Just so you and anyone else reading this are aware there is a blue button floating bottom right of every screen in both the app and our website that you can click on to open a request form, raise a question or call the phone number (which is 0204 5386212 within work hours). Any message left we will try to responded to asap. You can also get hold of us on the email customersupport@armd.uk
Finally our insurance policy is underwritten by Royal Sun Alliance, one of the most established insurance companies with over 300 years of hertitage. So far our slowest claim to date was approved in 3 days (industry average is 5+ weeks!) and as long your tools are in our FREE tool inventory app RSA have promised to turn around claims within 5 days.
Very happy with the cost of the item and the prompt delivery. Would have given 5 stars but for the delivery by DHL which was left tucked behind our house sign. This sign is nailed to a tree at the entrance to our property some 25m from our house and is not visible from our house. If my wife had not noticed it when she came home that evening it would have remained on display to anyone walking past and open to being stolen. I did not get any notification from DHL that the item had been delivered!
Date of experience: August 10, 2022
