4.0
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Absolutely don’t buy it’s a total joke has mine 4days and is constantly showing the wrong location of my van. Been on with tech support who asked if I was parked underground😤 they were saying that the gps signal was weak in my area also I can go in the van remove all my equipment and about 15 minutes later I sometimes get a alert. Absolutely crap 💩
In a sector which is woefully inadequate at protecting tradesmen - Armd are a refreshingly on point, well priced and more importantly effective provider of peace of mind to tradesmen. Thieves can still attack our vans but we will know very quickly and be able to act. Lying in bed at night not knowing if someone has been in your van is the worst thing for a tradesperson, but ARMD brings peace of mind.
Don’t waste your time or money!! The armed device is terrible.. Sends false notifications, rings your phone early hours in the morning. If you open your van doors with the device armed, it won’t notify you until around 5-10mins after. By that time your van will be stripped of any tool. The communication with the company is shocking, they just ignore you. So my advice to anyone reading this is leave this joke of a company well alone…
Sought best price for wood filler and discovered ARMD. Slightly sceptical as no previous experience or knowledge. Reviews seemed genuine and good so tried. After issues with delivery company raised with ARMD the filler delivered well boxed up and genuine article. Would highly recommend this company
ARMD makes it easy and affordable for tradespeople to better protect themselves.
4th Floor, 107 Fenchurch St, EC3M 5JF, London, United Kingdom
4.0
262 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
Brought the Armd Guard last week, and really love the product.
Came within two days, easy to set up, tested it out a few times and the alerts came through pretty quick.
I would highly recommend it to anyone in the trades.
Date of experience: December 05, 2023
In a sector which is woefully inadequate at protecting tradesmen - Armd are a refreshingly on point, well priced and more importantly effective provider of peace of mind to tradesmen. Thieves can still attack our vans but we will know very quickly and be able to act. Lying in bed at night not knowing if someone has been in your van is the worst thing for a tradesperson, but ARMD brings peace of mind.
Date of experience: November 24, 2023
After watching a review on YouTube I thought it would be useful to have van guard on my van. The installation took 10mins which was excellent, but after approx 5hrs the app failed. After 6/7 telephone calls and various emails, I've now been told that they are unable to find the cause of the problem at there end and it must be my mobile at fault (samsung galaxy fold 4) very disappointed as the review and the first usage, it seemed to be very good. Unfortunately looks like it will have to be returned to ARMD.
Date of experience: November 24, 2023
Absolutely fantastic from start to finish!!
Brilliant company, excellent customer service, and excellent product.
I do not recommend this company anymore if i tried, they will be huge in the next few months.
5 star all round!
Date of experience: November 28, 2023
This device is brilliant I’ve set it to automatically arm each night and can be overridden via the app.
Date of experience: November 14, 2023
Great app to log all your tools on.
Quickly provides a value to your second hand tools
Great price too
Date of experience: November 06, 2023
Ordered and paid for the alarm/track 1 year sub on the 31st October still hasn't arrived was given a royal mail tracking number that wont update unless a delivery attempt is made so decided to cancel for a refund and have been informed ill get a refund once i have returned the product? A product that hasn't shown up and other than a useless tracking number i have no way of finding out when that mite be so no real idea of when ill get my money back
Not a direct review of the product but surely something costing over £160 would be shipped by a more secure service yes tradesmen are out working most of the time but i would prefer a signed for serviceand to collect the order if a failed delivery attempt was made from a local collection office / shop
Date of experience: October 07, 2023
Response time was poor, no one answered the phone or rang me back and delivery time was ridiculous
Date of experience: October 28, 2023
I’ve still not received it.
I ordered it 7 days ago.
I have contacted them and they said that it should arrive by (Saturday) yesterday at the latest. If it doesn’t call back.
So still not received it and I’ll have to give them a call again tomorrow.
Date of experience: September 08, 2023
Reply from ARMD
Hi Lee, Apologies there was a slight delay in getting your Alarm sent out but rest assured it was sent first class on Friday. If it does not arrive tomorrow please contact us at customersupport@armd.uk or 0204 5386212 and we will get it sorted for you.
Date of experience: August 22, 2023
The kit arrived today and took minutes to set up and was working in under a few mins when I received a text.
I had reservations about the delay between opening my van and my phone alert , after messing around opening doors I was very impressed with how quick my phone rings almost instantly.
The tracker function works really well and easy to use and accurate.
I ordered it at 7.30pm Friday night was here by 8am Tuesday.
I actually think this is a very good product and it works very well.
The fact there is no audible siren I think is better because no-one other than the owner is going to pay attention to an alarm anymore not even the thief's.
Highly recommended
Date of experience: August 08, 2023
Excellent product and excellent customer service
Date of experience: July 10, 2023
Date of experience: July 20, 2023
Great product and excellent customer service experience
Date of experience: July 04, 2023
I've had the ARMD system in my van for a few months now and I think its brilliant
Easy to install and set up,
Not had any issues with the app or anything.
Definitely will recommend to friends
Date of experience: July 16, 2023
Hello, I have called for help but I have not had any calls returned. The system does not work and when you go into the app it just tries to sell you something else. I will call the helpline tomorrow but if no response they can have it back and give me a refund. No customer service at all !!
Date of experience: June 26, 2023
Reply from ARMD
Hi James, thank you for letting us know and apologies if your calls were not returned quickly. We have had a look at your unit this morrning and can confirm that there was an error with it's set up. This has now been rectified and Kevin has left you a voicemail explaining it this morning.
Apologies again for any inconvenience we will try to call you again later to make sure it is all working ok for you. If not please do contact us on customersupport@armd.uk or 0204 5386212 and we will get back to you asap.
Terrible customer service, no contact request return, no phone call return. I wanted to upgrade my insuerance with them to the app and alarm. If no contact for a up sell you have no hope for a claim! Use some other established insuerance company. Shame it could have been great!!! Oh, and if your still waiting for your shares certificate, I’m not holding my breath!
Date of experience: July 11, 2023
Reply from ARMD
Hi Nick, I am sorry you have had this experience and feel this way. Could I ask you please get in contact with your name and phone number and we will give you a ring to work out what has happened here and get it sorted. I have been through our database and your details on TrustPilot do not match any of our customer service tickets so I would like to get to the bottom of this asap.
Send us your name and number on customersupport@armd.uk or 0204 5386212 and we will give you a call.
Just so you and anyone else reading this are aware there is a blue button floating bottom right of every screen in both the app and our website that you can click on to open a request form, raise a question or call the phone number (which is 0204 5386212 within work hours). Any message left we will try to responded to asap. You can also get hold of us on the email customersupport@armd.uk
Finally our insurance policy is underwritten by Royal Sun Alliance, one of the most established insurance companies with over 300 years of hertitage. So far our slowest claim to date was approved in 3 days (industry average is 5+ weeks!) and as long your tools are in our FREE tool inventory app RSA have promised to turn around claims within 5 days.
Great price and quick delivery with no additional charges to deliver to our location unlike other businesses
Date of experience: June 18, 2023
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