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Ordered a samsung S21 with galaxy buds 2, they arrived fine and looked good. However, phone turns out to be from a foreign (non-eu) country, so the mobile data does not work. Customer service is terribly lacking, sending only pre-written, standard messages and taking forever to reply. Decided to send the phone back and will never buy from them again despite the products arriving and looking fine.
ipad arrived as offered, in perfect condition
Shipment was fast and communication was good
It was my 3rd purchase, all three deserved the 5 stars
I like the prices and selling site, but the aftercare can be more efficient
In September 2024 I bought a refurbished phone, where it turned out that the battery was bad when I started using it. To this day, Backmarket has not made sure that I get a new phone, first I have to return this phone and then I can wait 10 days until I get a new one. While the problem is on their side, they deliver a bad phone. Never, ever buy a product via Backmarket.
Oh hallo! Wij zijn Back Market Onze missie is om het vertrouwen en verlangen naar refurbished apparaten te herstellen.
Netherlands
Ordered a samsung S21 with galaxy buds 2, they arrived fine and looked good. However, phone turns out to be from a foreign (non-eu) country, so the mobile data does not work. Customer service is terribly lacking, sending only pre-written, standard messages and taking forever to reply. Decided to send the phone back and will never buy from them again despite the products arriving and looking fine.
Date of experience: February 05, 2025
I like the prices and selling site, but the aftercare can be more efficient
Date of experience: December 16, 2024
In September 2024 I bought a refurbished phone, where it turned out that the battery was bad when I started using it. To this day, Backmarket has not made sure that I get a new phone, first I have to return this phone and then I can wait 10 days until I get a new one. While the problem is on their side, they deliver a bad phone. Never, ever buy a product via Backmarket.
Date of experience: September 25, 2024
Good service, fast shipping. And smartphone looks as new!
Date of experience: January 15, 2025
everything was in time, the objects good quality
Date of experience: January 16, 2025
ipad arrived as offered, in perfect condition
Shipment was fast and communication was good
It was my 3rd purchase, all three deserved the 5 stars
Date of experience: January 15, 2025
Unfortunarly another good company going to waste because they forget that whithout satisfied customers they are not going to make it.
They include substandard providers into their ring of refurbishers and do not care if the customer gets less then promised.Do not fall for the 'you get what´s in the box´.
I ordered a samsung galaxy tab active 3 which was standardly sold with an IP68 rated S-pen stylus.
The seller Arisphone did not sent a working S-pen,but a crummy Chineese fake stylus which did not function as the original S-pen.After my complaint Backmarket blames the seller and the seller indirectly tells me they always sent it like this.So basicly they are making a statement that they are selling an incomplete not functioning product.After several promossed to rectify the problem Backmarket is siding with the seller,now all of a sudden it seems fifficult to sent me my return posting information.
I have been loosing more than 2 weeks over this,and in the meantime the company still has my money.Unfortunately I can not recommend doing business with Backmarket.Think twice and beware.It all looks nice on the website,untill you encounter a problem,then Backmarket utterly failes in customer support.
Of course unfortunate things can happen; but unfortunately Backmarket does not know how to resolve the issues.
Date of experience: January 03, 2025
I would have given them 5 if they didn’t use UPS as their carrier to deliver.
Everything is good, phone is great !
Date of experience: January 19, 2025
Pricing for the EXACT same phone is different between countries. Act as if the price with vat included, turns out that VAT is on marginal scheme!!!!
Date of experience: December 27, 2024
I got a totally broken and super dirty product, instead of sending a carrier to take it back, they asked me to drive to a place to return this product for 1 hour, the package was so big I also got a fine for sending it back.
Spent too many hours, terrible customer service, terrible product. Not recommending buying from them
Date of experience: January 02, 2025
I ordered a iPad and the pencil they recomended on the site. It came very fast! Perfect in tact and works great, look just like new. Only thing it came loose in the box with a bit of rapping paper, looked a bit cheap. But he survived and im loving the iPad and Pencil so far!
Date of experience: January 08, 2025
I ordered a phone for my mother as a christmas present. At first everything seemed to go well. I paid extra to be sure that the phone wil come in time for christmas. I received an email saying it will arrive the next day. Today (08-01) I still haven't received anything. No phone, no email, no apologie. nothing. I am very dissapointed.
Date of experience: December 22, 2024
Product came fast and in the expected condition
Date of experience: January 05, 2025
Date of experience: December 31, 2024
Ordered an iphone 12 for my son cost me £245.00 plus their service fee of £4.99 plus £29.99 the box arrived this morning from DHL. Seal on the branded back market box not broken until we opened and guess what only a charger wire inside - sick joke ?? Its my sons 13th birthday tomorrow christmas day and he is in pieces.Emailed their online chat to get one response saying they have placed £10.00 in my account as a gesture of goodwill and will look into it!My sons birthday is ruined.UNREAL!
Date of experience: December 24, 2024
Was happy with what I bought. Can't complain at all
Date of experience: December 23, 2024
It was a great experience, the only thing that could possibly be better is the clarity of when it will be delivered.
All in all, it was great, very nice people, good product and a clear website.
Date of experience: December 10, 2024
From choice selections to delivery and ultimately the product itself, everything has been absolutely astonishingly smooth and correct. I can't thank Back Market enough for making this seem so easy and perfect.
It's been almost a month since I received the phone and all is working as expected, plus you absolutely couldn't tell the difference from a factory sent model: it is literally as new as can be.
Choose the most excellent option, (or second best), and you definitely will not be disappointed with your buy!
Date of experience: November 28, 2024
They are third party only so they can’t provide any standards also they only have a phone number from US and they are not allowed to refund. I made the silly mistake in trust my money and now I’m having a headache to recover my money. DO NOT BUY IT!
Date of experience: December 03, 2024
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